1.
Management functions are usually divided among the owners of a partnership
Correct Answer
A. True
Explanation
In a partnership, management functions are typically divided among the owners because each partner brings their own skills, expertise, and resources to the business. This division of management functions allows for a more efficient and effective decision-making process, as each partner can focus on their area of expertise. Additionally, it promotes a sense of shared responsibility and accountability among the partners, ensuring that the business is well-managed and successful.
2.
All managers devote the same amount of attention and time to each of the management functions
Correct Answer
B. False
Explanation
This statement is false because different management functions require different levels of attention and time. For example, planning and organizing may require more attention and time during the initial stages of a project, while leading and controlling may require more attention and time during the implementation and monitoring stages. Therefore, managers need to allocate their attention and time based on the specific needs and priorities of each management function.
3.
Executives are the first level of management in a business.
Correct Answer
B. False
Explanation
Executives are not the first level of management in a business. The first level of management typically consists of supervisors or team leaders who directly oversee the work of non-managerial employees. Executives, on the other hand, are higher-level managers who are responsible for making strategic decisions and setting goals for the organization.
4.
Any employee who plans and organizes his or her work is a manager.
Correct Answer
B. False
Explanation
This statement is false because planning and organizing work are not exclusive to managers. Employees at all levels can plan and organize their work to ensure efficiency and productivity. While managers typically have more responsibility in terms of overseeing the work of others, any employee can demonstrate managerial skills by effectively planning and organizing their own tasks. Therefore, it is incorrect to assume that only managers engage in planning and organizing their work.
5.
Employees who are not involved in work decisions often will not be especially committed to the work.
Correct Answer
A. True
Explanation
When employees are not involved in work decisions, they may feel excluded or undervalued. This lack of involvement can lead to a decrease in their commitment and motivation towards their work. Without a sense of ownership or influence over decisions, employees may not feel invested in the outcomes and may be less likely to go above and beyond in their job responsibilities. Therefore, it is likely that employees who are not involved in work decisions will not be especially committed to their work.
6.
An effective manager always finds a way to make decisions with which every employee agrees.
Correct Answer
B. False
Explanation
The statement suggests that an effective manager always finds a way to make decisions with which every employee agrees. This statement is not true because it is impossible for a manager to make decisions that every employee agrees with. Employees have different perspectives, opinions, and preferences, and it is natural for there to be disagreement among them. A good manager considers different viewpoints, gathers input, and makes decisions that are fair and beneficial for the organization as a whole, rather than trying to please every individual employee.
7.
Good leaders understand that they cannot treat all employees alike.
Correct Answer
A. True
Explanation
Good leaders understand that they cannot treat all employees alike because every individual is unique and has different needs, strengths, and weaknesses. Effective leaders recognize these differences and adapt their management style accordingly to meet the diverse needs of their team members. They understand that each employee requires different levels of support, guidance, and motivation to reach their full potential. By recognizing and valuing individual differences, good leaders can create a more inclusive and productive work environment.
8.
Mary is comparing a number of health insurance plans to offer her employees. Which management function is she MAINLY working on?
Correct Answer
B. Staffing
Explanation
Mary is comparing health insurance plans to offer her employees, which suggests that she is mainly working on staffing. Staffing involves the process of selecting and hiring employees who are the right fit for the organization. By comparing health insurance plans, Mary is likely considering the needs and preferences of her employees, which is a crucial aspect of staffing.
9.
A company's chief executive officer is an example of a
Correct Answer
C. Executive
Explanation
The chief executive officer (CEO) is the highest-ranking executive in a company, responsible for making major corporate decisions, managing overall operations, and ensuring the company's success. The CEO is typically appointed by the board of directors and holds ultimate authority and responsibility for the organization. Therefore, the CEO is an example of an executive.
10.
Supervisors are MAINLY concerned with which management function?
Correct Answer
A. Implementing
Explanation
Supervisors are mainly concerned with the implementing management function because their role involves executing plans and strategies, and ensuring that tasks and projects are carried out effectively and efficiently. They are responsible for overseeing the day-to-day operations, coordinating resources, and ensuring that employees are performing their assigned duties. Implementing involves translating plans into actions, allocating resources, and monitoring progress to achieve organizational goals. While supervisors may also be involved in other management functions such as organizing, staffing, and controlling, their primary focus is on implementing and executing plans.
11.
Which of the following is NOT a good way to develop leadership skills?
Correct Answer
B. Never ask for help from coworkers to prove you have the necessary skills
Explanation
Asking for help from coworkers is actually a good way to develop leadership skills. It shows humility, collaboration, and the ability to seek guidance when needed. It also allows for a learning opportunity and the chance to gain different perspectives. Therefore, "Never ask for help from coworkers to prove you have the necessary skills" is not a good way to develop leadership skills.
12.
Maeve and Sochelle are both supervisors at Taylor Office Supplies. Maeve has written a memo to Sochelle regarding a shipment of printer cartridges. This is an example of
Correct Answer
D. Horizontal/internal communication
Explanation
The given scenario describes communication between two supervisors within the same organization, which makes it an example of internal communication. Additionally, the communication is happening between peers or colleagues at the same level, rather than between different levels of hierarchy, making it horizontal communication. Therefore, the correct answer is horizontal/internal communication.
13.
Tiara's employees accomplish the tasks she assigns them because they respect and trust her. This is an example of
Correct Answer
A. Identity influence
Explanation
Identity influence refers to the ability of a person to influence others based on their personal characteristics, values, and beliefs. In this case, Tiara's employees accomplish the tasks she assigns them because they respect and trust her, indicating that they are influenced by her identity and the qualities she possesses.
14.
No matter how well-liked they are by employees, ALL managers have
Correct Answer
C. Formal influence
Explanation
Formal influence refers to the authority and power that managers possess by virtue of their position in the organizational hierarchy. Regardless of how well-liked managers may be by employees, they still have formal influence due to their role and responsibilities. This influence allows managers to make decisions, delegate tasks, and enforce policies, making it an essential aspect of their managerial position.
15.
Ethical behavior must meet all of the following standards EXCEPT
Correct Answer
B. It makes money
Explanation
Ethical behavior must meet all of the following standards except making money. While ethical behavior should be lawful, consistent with company values and policies, and not harm some while benefiting others, making money alone is not a sufficient criterion for ethical behavior. Ethical behavior goes beyond financial gain and encompasses principles of fairness, honesty, and integrity in all aspects of business conduct.
16.
Core values
Correct Answer
D. Outline the important principles that guide company decisions
Explanation
Core values are a set of fundamental beliefs and principles that guide the behavior and decision-making of a business. They outline the important principles that a company follows and provide a framework for how the company operates. These values serve as a compass, guiding the actions and decisions of employees and leaders within the organization. Core values help establish the company's culture and identity, and they provide a clear direction for the business by defining what is important and what is not. They are not just a written description or a statement of the business idea, but rather a set of principles that guide decision-making.
17.
The BEST way leaders can emphasize the importance of ethical behavior is to
Correct Answer
C. Always act ethically
Explanation
The best way leaders can emphasize the importance of ethical behavior is by setting a good example themselves. By always acting ethically, leaders demonstrate their commitment to ethical behavior and create a culture where such behavior is valued and expected. This sends a clear message to employees that ethical conduct is a priority and encourages them to follow suit. Firing unethical employees may address the issue in the short term, but it does not necessarily promote a long-term commitment to ethical behavior. Writing a mission statement and posting motivational signs can help reinforce ethical values, but they are not as effective as consistently acting ethically.
18.
A management style best to use when the work is routine with few new changes
Correct Answer
B. Strategic management
Explanation
Strategic management is the best management style to use when the work is routine with few new changes because it focuses on long-term planning and goal-setting. It involves analyzing the external environment, identifying opportunities and threats, and developing strategies to achieve organizational objectives. In a routine work environment, where there are few new changes, strategic management helps in maintaining stability and ensuring that the organization is on track to achieve its long-term goals. This management style also allows for effective resource allocation and decision-making, ensuring that the organization remains competitive and adapts to any future changes.
19.
Determining how well a business is accomplishing its goals is part of which function.
Correct Answer
C. Controlling
Explanation
Controlling is the function that involves evaluating and monitoring the progress of a business towards its goals. It focuses on comparing actual performance with planned objectives, identifying any deviations, and taking corrective actions if necessary. By measuring performance and making adjustments, controlling ensures that the business stays on track and achieves its desired outcomes.
20.
Identifying and arranging the work and resources needed to achieve company goals is which management function.
Correct Answer
A. Organizing
Explanation
Organizing is the management function that involves identifying and arranging the work and resources needed to achieve company goals. This function includes tasks such as creating a structure for the organization, assigning tasks to employees, and coordinating the activities of different departments. By organizing the work and resources effectively, managers ensure that the company's goals are achieved efficiently and effectively.
21.
A management style best to use when working under tight time pressures is called
Correct Answer
A. Tactical management
Explanation
Tactical management is the best management style to use when working under tight time pressures. This style focuses on short-term goals and immediate actions to achieve those goals. It involves making quick decisions, delegating tasks efficiently, and closely monitoring progress. By using tactical management, a manager can effectively allocate resources and prioritize tasks to meet deadlines and handle time constraints effectively. This style allows for flexibility and adaptability in rapidly changing situations, ensuring that the team can respond quickly and efficiently to meet the demands of the tight time pressures.
22.
This management function includes all the activities involved in obtaining, preparing, and compensating employees
Correct Answer
B. Staffing
Explanation
Staffing is the correct answer because it involves all the activities related to obtaining, preparing, and compensating employees. This includes tasks such as recruitment, selection, training, performance management, and compensation. Staffing is crucial for ensuring that the organization has the right people in the right roles and that they are properly supported and rewarded for their work.
23.
This management functions involves analyzing information, setting goals, and making decisions about what needs to be done.
Correct Answer
D. Planning
Explanation
Planning is the correct answer because it involves analyzing information, setting goals, and making decisions about what needs to be done. Planning is the process of determining the organization's objectives and deciding in advance the best course of action to achieve those objectives. It involves gathering information, evaluating options, and making decisions about the allocation of resources and the strategies to be implemented. Planning is an essential management function as it provides a roadmap for the organization and ensures that all activities are aligned towards achieving the desired outcomes.
24.
A manager who is willing to make unpopular decisions is showing this leadership characteristic.
Correct Answer
C. Courage
Explanation
A manager who is willing to make unpopular decisions demonstrates courage. This characteristic shows that the manager is not afraid to take risks and stand up for what they believe is right, even if it means facing criticism or opposition from others. It requires bravery and confidence to make tough choices that may not be popular but are necessary for the success of the team or organization.
25.
Directing and leading people to accomplish the planned work of the organization is this this type of management function.
Correct Answer
A. Implementing
Explanation
Implementing is the correct answer because it refers to the act of putting plans into action and ensuring that tasks are completed according to the organization's objectives. This management function involves coordinating resources, assigning responsibilities, and guiding individuals or teams towards achieving goals. It involves making decisions, delegating tasks, and monitoring progress to ensure that the planned work is accomplished effectively and efficiently.