Verisys Customer Service Week Trivia!

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  • 1/16 Questions

    Customer Service departments:

    • Have the most fun
    • Are the afterthought that cleans up messes other departments cause
    • Are leaders in understanding customer behavior patterns and build customer relationships and loyalty
    • Are too cool for school
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About This Quiz

Test your Customer Service and Verisys knowledge!
PRIZES will go out to those who can answer all questions correctly!
Simply print your perfect score and submit to Shaelyn for a prize!

Verisys Customer Service Week Trivia! - Quiz

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  • 2. 

    Customer Service Culture is:

    • A new form of yogurt where the lid removes itself for you

    • Behavior being analyzed in a Petrie dish for contagions

    • An environment where customer service permeates the thinking of the entire company

    • A mythical civilization in which everyone smiles and welcomes you when they meet

    Correct Answer
    A. An environment where customer service permeates the thinking of the entire company
    Explanation
    The correct answer is "An environment where customer service permeates the thinking of the entire company." This answer suggests that customer service is not just a department or a task, but rather a culture that is ingrained in the mindset of every employee in the company. It implies that customer service is a top priority and is integrated into all aspects of the company's operations and decision-making processes.

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  • 3. 

    Customers who complain:

    • Had unhappy childhoods

    • Are doing you a service in identifying what isn’t working in your business or organization

    • Have trouble in their primary relationships

    • Are always right

    Correct Answer
    A. Are doing you a service in identifying what isn’t working in your business or organization
    Explanation
    This answer suggests that customers who complain are actually helping the business or organization by pointing out areas that are not functioning properly. By bringing attention to these issues, the business can make improvements and provide better products or services.

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  • 4. 

    What does FACIS stand for?

    • Fine Arts Control Information Systems

    • Fraud and Abuse Control Information System

    • Freedom America Corporation Information Systems

    • Fraudulent Automatic Control Information System

    Correct Answer
    A. Fraud and Abuse Control Information System
    Explanation
    FACIS stands for Fraud and Abuse Control Information System. This system is designed to provide information on individuals and entities that have been excluded from participating in federally funded healthcare programs due to fraudulent activities or abuse. It helps healthcare organizations and providers to ensure compliance and prevent fraud by screening potential employees, contractors, and business partners against the excluded parties list maintained by the Office of Inspector General (OIG).

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  • 5. 

    What is the name of our sister company in Spokane, WA?

    • ReferenceChecks

    • Burger King

    • ReferencePro

    • Google

    Correct Answer
    A. ReferencePro
  • 6. 

    For a company to be considered service-oriented:

    • It must mention customer service in its mission statement

    • At least 18.3% of its employees must work in the customer service department

    • Its managers must at one time have been CSRs

    • Customer service must be addressed by all departments

    Correct Answer
    A. Customer service must be addressed by all departments
    Explanation
    In order for a company to be considered service-oriented, it is important that customer service is addressed by all departments. This means that every department within the company should prioritize and focus on providing excellent customer service. This ensures that the company as a whole is dedicated to meeting the needs and expectations of its customers, rather than just relying on a specific customer service department to handle all customer interactions. By addressing customer service across all departments, the company can create a culture of customer-centricity and ensure that every employee understands the importance of delivering exceptional service.

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  • 7. 

    What is Verisys' slogan?

    • Did somebody say McDonald's?

    • Transparency is Forever

    • Be all that you can be

    • Transparency is Power

    Correct Answer
    A. Transparency is Power
    Explanation
    The correct answer is "Transparency is Power". This slogan suggests that Verisys believes in the importance of transparency in their work. They believe that by being transparent, they hold the power to make informed decisions and create a trustworthy environment. This slogan reflects their commitment to transparency and its significance in their business operations.

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  • 8. 

    What year did the Utah operations center open?

    • 2009

    • 1992

    • 2012

    • 1902

    Correct Answer
    A. 2009
    Explanation
    The Utah operations center opened in 2009.

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  • 9. 

    When is John Benson's birthday?

    • December, 25

    • January, 1

    • July, 4

    • August, 27

    Correct Answer
    A. August, 27
    Explanation
    John Benson's birthday is on August 27th.

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  • 10. 

    Customer Service Fact: It takes how many positive experiences to make up for one, unresolved negative experience?

    • 12

    • 0

    • 1,001,201

    • 1

    Correct Answer
    A. 12
    Explanation
    It takes 12 positive experiences to make up for one unresolved negative experience. This means that the impact of a negative experience on a customer is much stronger than that of a positive experience. Therefore, businesses should strive to resolve any negative experiences promptly and effectively in order to maintain customer satisfaction and loyalty.

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  • 11. 

    Which of the following sources works to prevent Medicaid fraud, waste and abuse?

    • The Texas Health and Human Services Commission Office of Inspector General

    • DEA, Office of Diversion Control

    • Food and Drug Administration

    • Office of Foreign Asset Control

    Correct Answer
    A. The Texas Health and Human Services Commission Office of Inspector General
    Explanation
    The Texas Health and Human Services Commission Office of Inspector General works to prevent Medicaid fraud, waste, and abuse. This office is responsible for investigating and detecting fraudulent activities in the Medicaid program, ensuring that taxpayer funds are used appropriately and efficiently. They conduct audits, inspections, and investigations to identify and prevent fraud, waste, and abuse in Medicaid.

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  • 12. 

    A complaining customer is:

    • Always right

    • A liability for the company

    • Often lying

    • Always the customer

    Correct Answer
    A. Always the customer
    Explanation
    The correct answer is "Always the customer." This phrase is often used in customer service to emphasize the importance of prioritizing the needs and satisfaction of the customer. It implies that regardless of the situation or complaint, the customer should be treated with respect and their concerns should be addressed promptly. This mindset helps to maintain good customer relations and can contribute to the success of the company.

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  • 13. 

    While performing a verification, a state sanction record is found, the license is suspended, in what "Bucket" does that record belong?

    • Level 1: Federal Matches, Current

    • Level 2: State Matches, Current

    • Level 3: Professional License Disciplinary Action (Cannot Practice)

    • Level 4: Professional License Disciplinary Action (Can Practice)

    Correct Answer
    A. Level 3: Professional License Disciplinary Action (Cannot Practice)
    Explanation
    This record belongs in Level 3: Professional License Disciplinary Action (Cannot Practice) because the state sanction record states that the license is suspended, which means that the individual is not allowed to practice their profession.

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  • 14. 

    What year was our company name "Verisys" founded?

    • 2007

    • 1996

    • 2013

    • 1945

    Correct Answer
    A. 2007
    Explanation
    Verisys was founded in 2007.

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  • 15. 

     Which client do we perform the most license verifications for?

    • ProviderTrust

    • Walgreens

    • CVS

    • Kroger

    Correct Answer
    A. CVS
    Explanation
    The correct answer is CVS because the question asks for the client that we perform the most license verifications for. This implies that we are comparing the number of license verifications performed for different clients, and CVS is the client that has the highest number of license verifications.

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  • 16. 

    How much fun was Customer Service Week? (Not Scored)

    • The Best Week Ever!

    • Fun

    • So, so

    • Not Fun

Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 09, 2013
    Quiz Created by
    Verisys

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