Nurse Next Door E-learning Quiz
Quiz Directions: The eLearning quiz consists of 25 multiple choice, fill in the blank, true and false and matching questions. The arrow above the question will allow you to go back or forward between questions. If you need to end the test early, please click save and you will be able to return where you have left off.
When you reach the end of the test, you will be given the opportunity to REVIEW YOUR ANSWERS and change any responses if you wish to before your final submission. Once you are Read moreready, choose SUBMIT ALL AND FINISH.
When you have completed the quiz with at least 75% accuracy, you will receive a certificate. You should then email a copy of your certificate to us for your employee file.
- 1.
What is our Brand Promise?
- A.
Our vision is crystallized through our Painted Picture
- B.
Whatever it takes to bring you peace of mind
- C.
We manage everything, every step of the way
- D.
It's about caring, not just healthcare
Correct Answer
B. Whatever it takes to bring you peace of mindExplanation
The brand promise is "Whatever it takes to bring you peace of mind." This means that the company is committed to doing whatever is necessary to ensure that their customers feel secure and at ease. They strive to manage everything and every step of the way, showing that they take care of all aspects and details. It is not just about providing healthcare, but also about showing genuine care and concern for their customers' well-being.Rate this question:
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- 2.
How do we deliver our brand promise? Select all the correct answers
- A.
We match the perfect caregiver to you
- B.
We provide fast and easy access to the help you need
- C.
We're always open-24/7 access, 24/7 service
- D.
We manage everything, every step of the way
Correct Answer(s)
A. We match the perfect caregiver to you
B. We provide fast and easy access to the help you need
C. We're always open-24/7 access, 24/7 service
D. We manage everything, every step of the wayExplanation
The correct answer is a combination of all the given options. By matching the perfect caregiver to the customer, providing fast and easy access to help, being available 24/7, and managing everything throughout the process, the brand is able to deliver on its promise of providing high-quality care and support.Rate this question:
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- 3.
Which one of the following is not one of Nurse Next Door's values?
- A.
Admire People
- B.
WOW Customer Experience
- C.
Making Lives Better
- D.
Passionate About Making a Difference
Correct Answer
C. Making Lives BetterExplanation
The correct answer is "Making Lives Better" because all of the other options - Admire People, WOW Customer Experience, and Passionate About Making a Difference - are mentioned as Nurse Next Door's values. However, "Making Lives Better" is not listed as one of their values.Rate this question:
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- 4.
Choose all the ways in which we LIVE our core values.
- A.
By remembering the little things and big things
- B.
By finding an opportunity to care
- C.
By helping seniors' dreams come true
- D.
By taking a nap while with a client and reflecting on how to be kind
Correct Answer(s)
A. By remembering the little things and big things
B. By finding an opportunity to care
C. By helping seniors' dreams come trueExplanation
The given answer options all describe ways in which we can live our core values. Remembering the little things and big things shows that we are mindful and attentive to the needs and feelings of others. Finding an opportunity to care demonstrates our willingness to go out of our way to help and support others. Helping seniors' dreams come true shows our commitment to making a positive impact on the lives of others, particularly those who may be more vulnerable or in need of assistance. Overall, these actions reflect a genuine desire to live our core values and make a difference in the lives of others.Rate this question:
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- 5.
You are visiting Rose, a new client, for the first time. When you enter her apartment, you notice that she's spilled juice on herself and suggest helping her take a bath or shower. Rose refuses. What do you do?
- A.
Force her to take a shower. She'll realize she needs one eventually
- B.
Ask her if there's a particular reason why she doesn't want to shower, listen to her reasoning and make a suggestion based on that
- C.
Let Rose know that when she's ready to shower, you'll be there to help
Correct Answer
B. Ask her if there's a particular reason why she doesn't want to shower, listen to her reasoning and make a suggestion based on thatExplanation
In this situation, it is important to respect Rose's decision and autonomy. By asking her if there's a particular reason why she doesn't want to shower and listening to her reasoning, you can better understand her perspective and address any concerns or issues she may have. This approach shows empathy and allows for a more collaborative and supportive solution, rather than forcing her to take a shower against her will.Rate this question:
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- 6.
The majority of our callers belong to which age group?
- A.
20-35
- B.
25+
- C.
40-75
- D.
35+
Correct Answer
D. 35+Explanation
The correct answer is 35+. This means that the majority of our callers are aged 35 and above.Rate this question:
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- 7.
Which of the following are our 4 pillars of Happier Aging?
- A.
Care, Travel, & Adventure, Play, Connection & Relationships
- B.
Play, Travel, & Adventure, Learning, Connection & Relationships
- C.
Play, Travel, & Adventure, Studying, Connection & Relationships
- D.
Play, Travel, & Adventure, Health & Care, Connection & Relationships
Correct Answer
B. Play, Travel, & Adventure, Learning, Connection & RelationshipsExplanation
The correct answer is "Play, Travel, & Adventure, Learning, Connection & Relationships". These four pillars of Happier Aging encompass various aspects that contribute to a fulfilling and enjoyable aging experience. Play, travel, and adventure promote an active and engaging lifestyle, while learning encourages continuous personal growth and development. Connection and relationships emphasize the importance of social connections and meaningful interactions with others, which are vital for overall well-being and happiness in old age.Rate this question:
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- 8.
What sets Nurse Next Door apart from other healthcare organizations? Select all the correct answers.
- A.
Delivering a WOW Client Experience
- B.
24/7 concierge caring service
- C.
Individualized care
- D.
Happier Aging
Correct Answer(s)
A. Delivering a WOW Client Experience
B. 24/7 concierge caring service
C. Individualized care
D. Happier AgingExplanation
Nurse Next Door sets itself apart from other healthcare organizations by delivering a WOW Client Experience, providing 24/7 concierge caring service, offering individualized care, and promoting Happier Aging. These factors differentiate Nurse Next Door from other healthcare organizations and contribute to their unique approach to providing healthcare services.Rate this question:
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- 9.
Which of the following are things we do to help our team members fulfill their potential? Select all the correct answers.
- A.
Developing leaders who drive strategy, goals and purpose
- B.
Realizing dreams are big and small
- C.
Making work fun
- D.
Examining purpose, goals, and strategy separately
Correct Answer(s)
A. Developing leaders who drive strategy, goals and purpose
B. Realizing dreams are big and small
C. Making work funExplanation
The correct answers are:
1. Developing leaders who drive strategy, goals, and purpose: By developing leaders within the team, we empower them to take charge of the team's strategy, goals, and purpose, allowing them to fulfill their potential.
2. Realizing dreams are big and small: Recognizing that team members have different aspirations and goals, we support and encourage them to pursue their dreams, whether they are big or small.
3. Making work fun: Creating a positive and enjoyable work environment helps team members feel motivated and engaged, enabling them to reach their full potential.Rate this question:
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- 10.
When it comes to our people, we have specific goals that we reach for, such as, making our people feel like they're family.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that the organization aims to create a sense of family among its employees. This implies that they prioritize building strong relationships and fostering a supportive and inclusive work environment. By making their people feel like they are part of a family, the organization likely values teamwork, collaboration, and a sense of belonging among its employees.Rate this question:
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- 11.
In an emergency situation, you should always perform CPR on a client if necessary.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Performing CPR is a critical and potentially life-saving procedure that should only be performed by trained individuals. In an emergency situation, it is important to assess the client's condition and determine if CPR is necessary. If the client is not responsive, not breathing, or their heart has stopped, CPR should be initiated. However, if the client is conscious and breathing, performing CPR may not be necessary and could potentially cause harm. Therefore, the correct answer is false, as CPR should only be performed if necessary.Rate this question:
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- 12.
Which of the following is an example of an advanced directive? Select all the correct answers.
- A.
Living will
- B.
Views expressed by the client's children
- C.
CPR certificate
- D.
Evacuation procedures
- E.
DNR
Correct Answer(s)
A. Living will
E. DNRExplanation
A living will and DNR (Do Not Resuscitate) order are both examples of advanced directives. A living will is a legal document that specifies an individual's preferences for medical treatment in the event that they become unable to communicate their wishes. A DNR order is a medical order that instructs healthcare providers not to attempt CPR if a person's heart stops or if they stop breathing. These advanced directives allow individuals to have control over their medical care and ensure that their wishes are respected. The other options, such as views expressed by the client's children, CPR certificate, and evacuation procedures, are not examples of advanced directives.Rate this question:
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- 13.
What does RACE stand for?
- A.
Rescue clients, sound Alarm, Confine the fire, Extinguish
- B.
Run, Alert the police, remain Calm, Escape
Correct Answer
A. Rescue clients, sound Alarm, Confine the fire, ExtinguishExplanation
The acronym RACE stands for Rescue clients, sound Alarm, Confine the fire, Extinguish. This acronym is commonly used as a guideline for emergency response procedures in the event of a fire. It outlines the steps to be taken, starting with rescuing anyone in immediate danger, sounding the alarm to alert others, confining the fire by closing doors and windows, and finally extinguishing the fire using appropriate methods.Rate this question:
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- 14.
Which of the following is considered inappropriate conduct? Check all that apply
- A.
Theft
- B.
Abuse of property or equipment
- C.
Possession, use or sale of illegal substances and alcohol on company or client's premises
- D.
Insubordination
- E.
Habitual tardiness or absence
- F.
Job abandonment
Correct Answer(s)
A. Theft
B. Abuse of property or equipment
C. Possession, use or sale of illegal substances and alcohol on company or client's premises
D. Insubordination
E. Habitual tardiness or absence
F. Job abandonmentExplanation
The answer choices that are considered inappropriate conduct include theft, abuse of property or equipment, possession, use or sale of illegal substances and alcohol on company or client's premises, insubordination, habitual tardiness or absence, and job abandonment. These behaviors violate ethical standards, disrupt the work environment, and can lead to legal consequences.Rate this question:
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- 15.
A client gives you $100 for helping them take a shower. What should you do in this situation?
- A.
Let the client know that you cannot accept the money, report the offer to your supervisor.
- B.
Thank the client and take the money
- C.
Tell the client that $100 is too much. Offer to take $20 instead.
- D.
Tell the client to go for coffee instead of taking the money.
Correct Answer
A. Let the client know that you cannot accept the money, report the offer to your supervisor.Explanation
As a professional caregiver, it is important to maintain ethical boundaries and avoid any situation that may compromise the client-caregiver relationship. Accepting money from a client for personal services is considered unprofessional and can raise concerns about potential exploitation or abuse. By informing the client that you cannot accept the money and reporting the offer to your supervisor, you are following proper protocols and ensuring the safety and well-being of both yourself and the client.Rate this question:
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- 16.
Which of the following are true about Client Care & Continuity of Care? Select all the correct answers.
- A.
Care & services planned for each client are individualized and written in the client record.
- B.
Each client will be assigned a caregiver who possesses the skills and qualifications to care for the client, and continuity of caregivers will be optimized whenever possible.
- C.
Policies and procedures and applicable laws and regulation guide the uniform care and services of each client for non-medical and nursing services.
Correct Answer(s)
A. Care & services planned for each client are individualized and written in the client record.
B. Each client will be assigned a caregiver who possesses the skills and qualifications to care for the client, and continuity of caregivers will be optimized whenever possible.
C. Policies and procedures and applicable laws and regulation guide the uniform care and services of each client for non-medical and nursing services.Explanation
The answer states that care and services planned for each client are individualized and written in the client record, which ensures that the client's specific needs and preferences are taken into account. It also states that each client will be assigned a caregiver who possesses the necessary skills and qualifications, and efforts will be made to maintain continuity of caregivers. This helps to build a trusting relationship between the client and caregiver. Additionally, policies, procedures, and applicable laws and regulations are in place to ensure that the care and services provided to each client are consistent and meet the necessary standards.Rate this question:
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- 17.
Where and how can you find gems? Select all the correct answers
- A.
By checking the client's Care Plan
- B.
By making assumptions based on what your other clients have enjoyed
- C.
By talking to the client and asking what they like to do
- D.
By looking around the client's home
- E.
By waiting for the client to tell you what they enjoy doing.
Correct Answer(s)
A. By checking the client's Care Plan
C. By talking to the client and asking what they like to do
D. By looking around the client's homeExplanation
To find gems, you can check the client's Care Plan as it may contain information about their preferences and activities. Additionally, talking to the client and asking them about their likes and interests can help you find gems. Looking around the client's home can also provide clues about their hobbies and interests. By combining these three methods, you can gather information and discover the gems that the client enjoys.Rate this question:
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- 18.
What is the difference between Normal and WOW Customer Experience client care?
- A.
Normal means doing what's necessary, while WOW Customer Experience means asking the client several questions before beginning care.
- B.
Normal means exceeding expectations, while WOW Customers Experience means doing what's expected.
- C.
Normal means asking the client what they'd like, while WOW Customer Experience means staying an hour longer than scheduled.
- D.
Normal means doing what's expected, while WOW Customer Experience means exceeding expectations.
Correct Answer
D. Normal means doing what's expected, while WOW Customer Experience means exceeding expectations.Explanation
Normal customer experience refers to meeting the basic expectations of a customer, doing what is necessary to fulfill their needs. On the other hand, WOW Customer Experience goes beyond the expected and aims to exceed customer expectations. It involves going the extra mile, providing exceptional service, and creating a memorable experience for the customer. The correct answer highlights this distinction, stating that normal means doing what's expected, while WOW Customer Experience means exceeding expectations.Rate this question:
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- 19.
What are the three things a caregiver should do in the first 10 minutes of a client visit? ________ ________ ________
Correct Answer
Greet the client, sign in, review the care plan, greet, sign in, review, sign-in, clock in
Sign in to your visit, greet the client, review the care plan, greet, sign in, review, sign-in, clock in
Review the care plan, sign in, greet the client, greet, sign in, review, sign-in, clock in - 20.
What does a caregiver need to do when greeting a client? Select all that apply
- A.
Knock or ring the doorbell and wait for an invitation to enter
- B.
Change their shoes from their outdoor shoes to hard-sole indoor shoes that cover the top of their feet
- C.
Review the Caring Plan
- D.
Give the client a two-handed handshake
- E.
Introduce themselves and show their ID badge
Correct Answer(s)
A. Knock or ring the doorbell and wait for an invitation to enter
B. Change their shoes from their outdoor shoes to hard-sole indoor shoes that cover the top of their feet
D. Give the client a two-handed handshake
E. Introduce themselves and show their ID badgeExplanation
When greeting a client, a caregiver needs to knock or ring the doorbell and wait for an invitation to enter to respect the client's privacy. They also need to change their shoes from their outdoor shoes to hard-sole indoor shoes that cover the top of their feet to maintain cleanliness and prevent bringing dirt or germs into the client's home. Additionally, they should give the client a two-handed handshake to establish a friendly and professional connection. Introducing themselves and showing their ID badge is important to build trust and assure the client of their identity and qualifications.Rate this question:
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- 21.
What is contained in a record of care? Select all the correct answers that apply.
- A.
A manual
- B.
The caring plan
- C.
The caregiver's ID
- D.
Documentation notes
- E.
Weekly notes
Correct Answer(s)
B. The caring plan
D. Documentation notes
E. Weekly notesExplanation
A record of care typically includes the caring plan, documentation notes, and weekly notes. The caring plan outlines the specific care and treatment that needs to be provided to the patient. Documentation notes include important information about the patient's condition, progress, and any interventions or treatments that have been administered. Weekly notes provide a summary of the patient's progress and any changes in their care plan. The caregiver's ID and a manual may not necessarily be included in a record of care, as they are not directly related to documenting and tracking the patient's care and treatment.Rate this question:
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- 22.
What is contained in a record of care? Select all that apply
- A.
It contains information regarding client's needs & services provided.
- B.
It's consists of a number of forms to document the care and service provided. Examples of forms: caring plan, progress notes, and weekly notes
- C.
It may be changed or altered when necessary
- D.
It should be kept on the client's refrigerator ("Home" chart)
- E.
It can be removed from the home or office if necessary
- F.
It belongs only to the clients
- G.
It is protected by privacy legislation
- H.
It can be accessed by the client at any time.
Correct Answer(s)
A. It contains information regarding client's needs & services provided.
B. It's consists of a number of forms to document the care and service provided. Examples of forms: caring plan, progress notes, and weekly notes
D. It should be kept on the client's refrigerator ("Home" chart)
G. It is protected by privacy legislation
H. It can be accessed by the client at any time.Explanation
A record of care contains information about the client's needs and the services provided. It consists of various forms such as a caring plan, progress notes, and weekly notes, which are used to document the care and service provided. It should be kept on the client's refrigerator as a "Home" chart. The record is protected by privacy legislation and can be accessed by the client at any time.Rate this question:
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- 23.
Erasing or deleting something from your documentation notes is fine as long as you indicate why it was erased.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Erasing or deleting something from your documentation notes without indicating why it was erased is not fine. It is important to provide a reason for the erasure or deletion to maintain the integrity and clarity of the documentation.Rate this question:
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- 24.
Fill in the blank. Nurse Next Door helps seniors stay home, but the real specialty is H________ A________
Correct Answer
Happier, appier, happier
Aging, aging, gingExplanation
Nurse Next Door specializes in providing care for seniors in their own homes, allowing them to maintain their independence and stay in a familiar environment. The company's main focus is not just on providing care, but also on promoting happiness and improving the overall well-being of seniors. By offering personalized and compassionate services, Nurse Next Door aims to make the aging process a happier and more enjoyable experience for seniors and their families.Rate this question:
Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 21, 2023Quiz Edited by
ProProfs Editorial Team -
Jul 18, 2018Quiz Created by
Lydia Thompson
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