Whiteboard Academy Sales: Quiz!
(200).jpg "Whiteboard Academy Sales: Quiz! - Quiz")
Whiteboard Academy Sales: Quiz! assesses knowledge on non-transactional probing questions, site-specific offerings, HOA preferences, product features, and order processing. It's designed to enhance sales skills and customer interaction understanding.
- 1.
Which of the following are examples of non-transactional probing questions?
- A.
How many windows will you be covering?
- B.
What is the timeline for your project?
- C.
Do you want a wand or cord tilter?
- D.
How important is light control in this room?
Correct Answer(s)
B. What is the timeline for your project?
D. How important is light control in this room?Explanation
The given answer is correct because the two questions, "What is the timeline for your project?" and "How important is light control in this room?" are examples of non-transactional probing questions. These questions aim to gather more information, insights, or opinions from the respondent rather than just obtaining a simple factual answer. They encourage the respondent to provide more detailed and subjective responses, allowing for a deeper understanding of their needs, preferences, or priorities.Rate this question:
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- 2.
On which site can you offer a wallpaper kit?
- A.
Www.AmericanBlinds.com
- B.
Www.TheHomeDepot.com
- C.
Www.Blinds.com
- D.
None. What is a wallpaper kit?
Correct Answer
A. Www.AmericanBlinds.comExplanation
AmericanBlinds.com is the correct answer because it is a website where you can offer a wallpaper kit. The other options, TheHomeDepot.com and Blinds.com, do not specifically mention offering a wallpaper kit. The fourth option, "None," suggests that there is no website where you can offer a wallpaper kit, which is incorrect as AmericanBlinds.com does offer this option.Rate this question:
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- 3.
Do home Owners Associations prefer that all window coverings have what color facing the street side?
- A.
Tan
- B.
Cream
- C.
White
- D.
Beige
Correct Answer
C. WhiteExplanation
Home Owners Associations prefer that all window coverings have a white color facing the street side because it creates a uniform and aesthetically pleasing appearance for the neighborhood. White window coverings reflect sunlight, reducing heat absorption and energy costs. Additionally, white is a neutral color that complements various architectural styles and allows for easy coordination with other exterior elements such as siding or trim.Rate this question:
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- 4.
On our woven wood shades, a movable liner can be completely removed/detached from the shade?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
False. On our woven wood shades, a movable liner cannot be completely removed/detached from the shade.Rate this question:
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- 5.
After putting special notes in the dotted box of an order, the next step is to...
- A.
Put notes in the admin
- B.
Do nothing. You are done!
- C.
Tell Geoff
- D.
Send an email to order processing
Correct Answer(s)
A. Put notes in the admin
D. Send an email to order processingExplanation
After putting special notes in the dotted box of an order, the next step is to put those notes in the admin and send an email to the order processing team. This ensures that the notes are properly documented and communicated to the relevant personnel responsible for processing the order. It is important to take these steps to ensure that the special instructions or requirements mentioned in the notes are not overlooked and are acted upon accordingly.Rate this question:
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- 6.
What is the correct way to save a cart?
- A.
Customer's username and customer's email
- B.
Your email and customer's username
- C.
Customer's [email protected]
- D.
Customer's [email protected]
Explanation
The correct way to save a cart is by associating it with the customer's username and customer's email. This allows for easy retrieval and identification of the saved cart. Alternatively, the customer's [email protected] can also be used as a means of saving the cart, as it provides a unique identifier for the customer. However, using the customer's [email protected] or your own email is not the correct way to save a cart, as it does not provide a direct association with the customer.Rate this question:
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- 7.
What is the average time frame for ground shipping?
- A.
5-9 business days
- B.
7-10 business days
- C.
10-14 business days
- D.
1-3 business days
Correct Answer
B. 7-10 business daysExplanation
The average time frame for ground shipping is typically 7-10 business days. This means that it usually takes between 7 to 10 business days for a package to be delivered when using ground shipping. It is important to note that this is an average estimate and the actual delivery time may vary depending on factors such as the distance between the sender and receiver, the shipping carrier used, and any potential delays in transit.Rate this question:
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- 8.
A customer who is not purchasing for a business, but is buying 20 or more blinds for their home, is eligible for a commercial discount.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
A customer who is not purchasing for a business, but is buying 20 or more blinds for their home, is not eligible for a commercial discount.Rate this question:
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- 9.
Your customer has 5 blinds and they want to ship to Puerto Rico. How much will the customer pay in shipping fees?
- A.
$30
- B.
$150
- C.
$200
- D.
$250
Correct Answer
B. $150Explanation
The customer will pay $150 in shipping fees for the 5 blinds to be shipped to Puerto Rico.Rate this question:
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- 10.
If the website indicates a product is on back-order, can you still place the order?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
If the website indicates that a product is on back-order, it means that the product is currently out of stock but will be available for purchase in the future. Therefore, you can still place an order for the product, but it will not be immediately fulfilled.Rate this question:
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Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 17, 2023Quiz Edited by
ProProfs Editorial Team -
May 02, 2014Quiz Created by
Skilldevblinds
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