In Electronics Payment We Trust
You have 12 min to complete the test, no notes allowed.
Good luck
- 1.
Checkbox the right answers?
- A.
The deposits are made to the account of your choice
- B.
Elavon offers merchant processing in less than 30 countries.
- C.
Elavon is a major processor of electronic payment in the world.
- D.
Our program is designed specifically for small businesses.
Correct Answer(s)
A. The deposits are made to the account of your choice
D. Our program is designed specifically for small businesses.Explanation
The correct answers are "The deposits are made to the account of your choice" and "Our program is designed specifically for small businesses." The first statement indicates that you have the flexibility to choose where your deposits are made, which implies that you have control over your funds. The second statement suggests that the program offered by Elavon is tailored to meet the needs of small businesses, indicating that it can provide specialized solutions and support for this specific market segment.Rate this question:
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- 2.
Which one is a open question?
- A.
It would be interesting for you to rent this house?
- B.
Do you like vegetables?
- C.
Where are you comming from?
- D.
Could you describe me the kind of car you like?
Correct Answer
D. Could you describe me the kind of car you like?Explanation
The question "Could you describe me the kind of car you like?" is an open question because it allows for a wide range of possible answers. The person being asked can provide any description or details about the kind of car they like, without any specific limitations or restrictions. This question encourages the person to share their preferences and opinions, making it open-ended and inviting a longer response.Rate this question:
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- 3.
Which one is a close question?
- A.
It would be interesting for you to rent this house?
- B.
Is it black or white ?
- C.
Where are you comming from?
- D.
Correct me if I'm wrong, you have a familly business?
Correct Answer(s)
A. It would be interesting for you to rent this house?
B. Is it black or white ?
C. Where are you comming from?
D. Correct me if I'm wrong, you have a familly business?Explanation
All of the options provided are close questions. Close questions are those that can be answered with a simple "yes" or "no" or with a specific piece of information. In this case, all of the options can be answered with a "yes" or "no" or with a specific answer.Rate this question:
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- 4.
Which one is a open question?
- A.
It would be interesting for you to rent this house?
- B.
Do you like vegetables?
- C.
Where are you comming from?
- D.
Could you describe me the kind of car you like?
Correct Answer
D. Could you describe me the kind of car you like?Explanation
The question "Could you describe me the kind of car you like?" is an open question because it allows for a wide range of possible responses and encourages the person to provide detailed information about their preferences. It does not have a simple yes or no answer and invites the person to share their thoughts and opinions.Rate this question:
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- 5.
Checkbox the wrong answer?
- A.
The analytical client
- B.
The expressive client
- C.
The sovereignclient
- D.
The sensitive client
Correct Answer
D. The sensitive clientExplanation
The given options are different types of clients. The analytical client refers to a client who is logical and prefers data-driven decisions. The expressive client refers to a client who is open and vocal about their thoughts and feelings. The sovereign client refers to a client who is independent and prefers to make their own decisions. The sensitive client refers to a client who is easily affected by emotions and requires careful handling. Out of these options, the sensitive client is the correct answer as it does not fit the category of clients based on their characteristics.Rate this question:
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- 6.
Analytical customer like ...
- A.
Love the details. Like discipline, evidence and warnings. Like information quantity and quality
- B.
Love the details. Like discipline, evidence and warnings .Like verbalize.
- C.
Love the details. Like loyalty, tradition, family. Like information quantity and quality
- D.
Love the details. Like discipline, evidence and warnings. Like the gradual chagements.
Correct Answer
A. Love the details. Like discipline, evidence and warnings. Like information quantity and qualityExplanation
This answer suggests that an analytical customer appreciates and values the details in a product or service. They also value discipline, evidence, and warnings, indicating that they prefer a methodical and careful approach. Additionally, they prioritize information quantity and quality, indicating that they value having access to a significant amount of accurate and reliable information.Rate this question:
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- 7.
The sovereign customer like when is...
- A.
Give maximum quality information.
- B.
Reassuring if you make changes in the file
- C.
.Discussion on the professional level.
- D.
Direct to the point
Correct Answer
D. Direct to the pointExplanation
The sovereign customer prefers direct and concise information. They appreciate when information is presented without unnecessary details or lengthy explanations. This approach allows them to quickly understand the key points and make informed decisions. By being direct to the point, the customer feels respected and their time is valued. It also helps to maintain a professional and efficient communication style. Making changes in the file and engaging in a discussion on a professional level are additional factors that contribute to meeting the sovereign customer's expectations.Rate this question:
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- 8.
True or false, Bell is the network provider for the bluethoot terminal
- A.
False
- B.
True
Correct Answer
A. FalseExplanation
The statement "Bell is the network provider for the Bluetooth terminal" is false. Bell is a Canadian telecommunications company and does not provide network services specifically for Bluetooth terminals. Bluetooth is a wireless communication technology that does not require a network provider like Bell. Therefore, the correct answer is false.Rate this question:
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- 9.
True or false, our customer can't keep their current bank
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement "our customer can't keep their current bank" is false. It means that the customer is able to keep their current bank.Rate this question:
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- 10.
Proposal is the the third step of our model call
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given statement is true. According to the model call process, the proposal is indeed the third step. This suggests that after the initial contact and qualification of the potential client, the next step is to present a proposal, which outlines the details, scope, and cost of the project or service being offered. This proposal serves as a formal document that allows both parties to understand and agree upon the terms and conditions before moving forward with the project.Rate this question:
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- 11.
It's not really important to talk with the person who can make decision
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is "It's not really important to talk with the person who can make a decision." The correct answer is False because it is important to talk with the person who can make a decision, especially when seeking approval or trying to influence an outcome. Communicating directly with the decision-maker allows for clear and efficient communication, reduces misunderstandings, and increases the chances of getting desired results.Rate this question:
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- 12.
In canada people they rather to pay with
- A.
Interac
- B.
Visa
- C.
Cash
- D.
Mastercard
Correct Answer
A. InteracExplanation
The correct answer is Interac. In Canada, Interac is a popular payment method that allows people to transfer funds electronically between bank accounts. It is widely accepted and used for various transactions, including online and in-person purchases. Interac provides a convenient and secure way for Canadians to make payments without the need for physical cash or credit cards.Rate this question:
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- 13.
The Friendly customer like when you..
- A.
Give maximum quality information.
- B.
Reassuring if you make changes in the file
- C.
.Discussion on the professional level.
- D.
Direct to the point
Correct Answer
B. Reassuring if you make changes in the fileExplanation
The correct answer suggests that friendly customers appreciate it when you reassure them about any changes made to a file. This implies that customers may have concerns or doubts about modifications, and by providing reassurance, you can help alleviate their worries and maintain a positive customer experience.Rate this question:
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- 14.
To conter object we should use which technic
- A.
E. I. R. C
- B.
E.R.I.C
- C.
R.C.E.I
- D.
E.I.C.R
Correct Answer
A. E. I. R. CExplanation
The correct answer is E.I.R.C. This technique, known as EIRC, stands for Engage, Inform, Respond, and Close. It is a method used to effectively counter objections during a conversation or negotiation. Engaging means actively listening to the objection and showing empathy. Informing involves providing relevant information or addressing any misconceptions. Responding requires offering a well-thought-out response that addresses the objection. Finally, closing involves summarizing the points made and ensuring that the objection has been adequately addressed.Rate this question:
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- 15.
Who get the most biguest part of the discount
- A.
Issuing bank
- B.
The merchand
- C.
The processor
- D.
Acquiring bank
Correct Answer
A. Issuing bankExplanation
The issuing bank gets the biggest part of the discount. The issuing bank is the bank that provides the credit card to the customer. When a customer makes a purchase using their credit card, the issuing bank pays the merchant for the transaction. The issuing bank then charges the customer for the purchase and collects interest and fees. Therefore, the issuing bank receives the majority of the discount as they are responsible for providing the funds for the transaction.Rate this question:
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- 16.
Closing is fallowed by...
- A.
Silence
- B.
Laugh
- C.
Price
- D.
Introduction
Correct Answer
A. SilenceExplanation
Closing is followed by silence because when something is closed, it usually means that it has ended or finished. In many contexts, such as a meeting, presentation, or performance, there is often a moment of silence after it has come to a close. This silence allows for reflection, absorption of information, or simply signifies the end of the event. Therefore, silence is the most appropriate and expected response after a closing.Rate this question:
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- 17.
Elavon speciality is....
- A.
Restaurant
- B.
Taxi driver
- C.
Family business
- D.
Small business
Correct Answer
D. Small businessExplanation
Elavon specializes in serving small businesses. This means that they have expertise and tailored solutions specifically designed to meet the needs of small businesses. They understand the unique challenges and requirements that small businesses face, such as limited resources and budgets, and they provide services and support to help these businesses thrive. By focusing on small businesses, Elavon can offer specialized solutions and personalized assistance to help them succeed in their respective industries.Rate this question:
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- 18.
For the wireless terminal, the costumer should pay the battery extra money
- A.
Yes
- B.
No, it's include
- C.
Maybe
- D.
It work with solar energy
Correct Answer
B. No, it's includeExplanation
The correct answer is "no, it's include." This means that the costumer does not need to pay extra money for the battery of the wireless terminal as it is already included in the cost.Rate this question:
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- 19.
The Questioning part in our model call its after the
- A.
Proposel
- B.
Introduction
- C.
Closing
- D.
End of the call
Correct Answer
B. IntroductionExplanation
The questioning part in our model is called after the introduction. This suggests that the questioning phase occurs once the introduction has been completed. It is likely that the introduction sets the context and provides necessary background information before proceeding to the questioning part. This sequence allows for a smooth flow of the conversation and ensures that the participants are well-prepared for the questioning phase.Rate this question:
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- 20.
We do not provide tap on payment with our terminal
- A.
Yes
- B.
No, it's include
- C.
Maybe, if the customer pay extra fee
Correct Answer
B. No, it's includeExplanation
The correct answer is "no, it's included." This means that tap on payment is provided with their terminal and does not require any additional fee.Rate this question:
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Current Version
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Mar 20, 2023Quiz Edited by
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Aug 14, 2014Quiz Created by
WTCM
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