1.
What are the three essential ingredients of any computer system?
a) Hardware
b) Peripherals
c) Software
d) Printer
Correct Answer
B. A, B and C only
Explanation
The three essential ingredients of any computer system are hardware, peripherals, and software. Hardware refers to the physical components of the computer system such as the CPU, memory, and storage devices. Peripherals are the external devices that are connected to the computer system, such as keyboards, mice, and monitors. Software refers to the programs and instructions that allow the computer system to perform tasks and interact with users. The correct answer is A, B, and C only, as it includes all three essential components of a computer system.
2.
What are the four basic functions that are responsible for everything computers do?
a) Receive input
b) Process information
c) Produce output
d) Store information
Correct Answer
D. All of the above
Explanation
The four basic functions that are responsible for everything computers do are receiving input, processing information, producing output, and storing information. These functions are essential for the operation of a computer as they allow it to interact with users, perform calculations and tasks, display information, and save data for later use.
3.
A computer is a programmable electronic machine that:
a) takes in data and instructions (input)
b) works with the data (processing)
c) puts out information (output)
d) stores information
Correct Answer
B. A, B and C only
Explanation
A computer is a programmable electronic machine that takes in data and instructions (input), works with the data (processing), and puts out information (output). It does not necessarily store information, so option D is incorrect. Therefore, the correct answer is A, B, and C only.
4.
Every computer system contains hardware components that specialise in four functions, what are they?
a) Input devices - feed data into the computer.
b) Output devices - produce output
c) A processor or central processing unit (CPU) - processes information
d) Memory and storage devices - used to store information, but they serve different purposes.
Correct Answer
D. All of the above
Explanation
Every computer system contains hardware components that specialize in four functions: input devices, output devices, a processor or central processing unit (CPU), and memory and storage devices. Input devices are used to feed data into the computer, while output devices produce output. The CPU processes information, and memory and storage devices are used to store information, although they serve different purposes. Therefore, the correct answer is "All of the above" because all four functions are present in every computer system.
5.
What are the steps to create a Desktop Shortcut for a File or Folder?
a) Navigate to the file or folder on your computer.
b) Right click the file or folder. A menu will appear.
c) Skim down the menu that appears and left click the Send To item on the list.
d) Left click the Desktop (create shortcut) item on the list.
Correct Answer
D. All of the above
Explanation
The correct answer is "All of the above" because all of the steps mentioned (A, B, C, and D) are necessary to create a desktop shortcut for a file or folder. Step A involves navigating to the file or folder on the computer, step B involves right-clicking on the file or folder, step C involves selecting the "Send To" option from the menu, and step D involves selecting the "Desktop (create shortcut)" option from the list. By following all of these steps, a desktop shortcut can be successfully created.
6.
Peripheral devices are categorized as:
a) Input devices
b) Output devices
c) Storage devices
d) Printing devices
Correct Answer
C. A, B and C only
Explanation
Peripheral devices are devices that are connected to a computer but are not an integral part of it. They are used to input data into the computer, output data from the computer, and store data. Option A includes input devices, which are used to input data into the computer, and option B includes output devices, which are used to output data from the computer. Option C includes storage devices, which are used to store data. Therefore, options A, B, and C are the correct categorizations for peripheral devices. Option D, printing devices, is not included in the correct categorizations.
7.
Input devices can be further classified as being:
a) Keyboard entry devices
b) Pointing devices
c) Source data entry
d) Multimedia input
Correct Answer
D. All of the above
Explanation
The correct answer is "All of the above" because the question asks for the further classification of input devices, and options a, b, c, and d all represent different categories of input devices. Option a includes keyboard entry devices, option b includes pointing devices, option c includes source data entry devices, and option d includes multimedia input devices. Therefore, all of these options are valid classifications of input devices.
8.
The purposes of memory are to provide storage of data, instruction and the result of processing. There are two main categories of memory:
Correct Answer(s)
A. Internal/Main/Primary memory
B. External/Secondary/Auxiliary Memory/Backing store
Explanation
The correct answer includes the two main categories of memory: Internal/Main/Primary memory and External/Secondary/Auxiliary Memory/Backing store. Internal/Main/Primary memory refers to the memory that is directly accessible to the CPU and is used for storing data, instructions, and the results of processing. External/Secondary/Auxiliary Memory/Backing store, on the other hand, refers to the memory that is not directly accessible to the CPU and is used for long-term storage of data and programs. This answer covers both the main types of memory and their respective purposes.
9.
Output devices are divided into four categories. These are:
Correct Answer(s)
A. Disk or Tapes
B. Modems
C. Hard Copy Output Devices
D. Soft Copy Output Devices
Explanation
The given answer correctly categorizes output devices into four categories: disk or tapes, modems, hard copy output devices, and soft copy output devices. Disk or tapes refer to storage devices that can be used for outputting data. Modems are devices that transmit data over communication lines. Hard copy output devices include printers and plotters that produce physical copies of data. Soft copy output devices refer to devices such as monitors and projectors that display data electronically. Printing copy output devices may be included in the category of hard copy output devices.
10.
The position of the mouse is shown on the screen by the mouse pointer. The mouse is used to:
Correct Answer(s)
A. Select options from a menu or a set of icons
B. Position the cursor when editing text
C. Draw shapes in a design package
Explanation
The mouse is used to select options from a menu or a set of icons by clicking on them. It is also used to position the cursor when editing text by moving the mouse pointer to the desired location and clicking. Additionally, the mouse can be used to draw shapes in a design package by clicking and dragging to create lines or curves. However, it cannot be used to type a letter in a word processing application as that requires a keyboard.
11.
Hardware consumables refer to any resource, such as paper or ink cartridges used in printers, that by its nature is usable only for a limited number of occasions.
Correct Answer
A. True
Explanation
Hardware consumables are resources that are used in printers, such as paper or ink cartridges, and are designed to be used for a limited number of occasions. This means that they are not meant to be used indefinitely and will eventually need to be replaced. Therefore, the statement "Hardware consumables refer to any resource, such as paper or ink cartridges used in printers, that by its nature is usable only for a limited number of occasions" is true.
12.
Another term for ergonomics is human engineering.
Correct Answer
A. True
Explanation
Ergonomics is the study of designing and arranging objects and environments in a way that optimizes human well-being and performance. Human engineering is another term used to refer to this field of study. Therefore, the statement that another term for ergonomics is human engineering is true.
13.
Computer keyboards are similar to electric typewriter keyboards except that they contain additional keys. The keys are often classified as follows:
Correct Answer(s)
A. AlpHanumeric keys – letters and numbers
B. Punctuation keys – comma, full- stop, semicolon, etc.
C. Special keys – function keys, control keys arrow keys, cap lock keys, etc.
Explanation
Computer keyboards are similar to electric typewriter keyboards but with additional keys. These keys can be classified into different categories. Alphanumeric keys include letters and numbers, which are used for typing text. Punctuation keys consist of symbols like comma, full-stop, and semicolon, used for punctuation. Special keys include function keys, control keys, arrow keys, and cap lock keys, which have specific functions and commands associated with them. Therefore, the correct answer includes all these categories of keys found on computer keyboards.
14.
Peripherals are any device connected to and under the control of the Central Processing Unit (CPU).
Correct Answer
A. True
Explanation
The statement correctly states that peripherals are devices connected to and controlled by the CPU. This means that peripherals such as keyboards, mice, printers, and monitors are all examples of devices that are connected to the CPU and can be controlled by it. Therefore, the answer "True" is correct.
15.
The following are points for you to consider when selecting equipment/resources to use:
a) Identify source for data to be entered
b) Accuracy and speed
c) The correct equipment to complete given task/assignment
d) The output that is required
Correct Answer
D. All of the above
Explanation
The correct answer is "All of the above". This means that when selecting equipment/resources to use, all the points mentioned in the given list should be considered. This includes identifying the source for data to be entered, considering the accuracy and speed of the equipment, selecting the correct equipment to complete the given task/assignment, and also considering the output that is required.
16.
In order to use equipment/resources effectively, the correct installation of these pieces of equipment is necessary. You must know where on the system unit to attach the peripheral device. Most, if not all peripheral devices are plugged in to the back of the system unit.
Correct Answer
A. True
Explanation
The explanation for the correct answer is that in order to use equipment/resources effectively, it is necessary to correctly install these pieces of equipment. This involves knowing where on the system unit to attach the peripheral device. Most, if not all peripheral devices are plugged in to the back of the system unit. Therefore, the statement "True" is correct.
17.
All equipment comes with some kind of instruction from the manufacturer. These include:
a) Manufacturer’s guidelines for service
b) Procedure manuals
c) Warranty
d) Guarantee
Correct Answer
D. All of the above
Explanation
The correct answer is "All of the above". This means that all of the options listed (a, b, c, and d) are correct. Equipment typically comes with manufacturer's guidelines for service, procedure manuals, warranty, and guarantee. Therefore, options a, b, c, and d are all included in the instructions provided by the manufacturer.
18.
All equipment is subject to wear and tear therefore; there will be times when a piece of equipment may become defective. Your responsibility is to be able to identify that a problem exists and follow the organization’s procedures for handling it.
Correct Answer
A. True
Explanation
The explanation for the correct answer "True" is that all equipment is prone to wear and tear, which means that at some point, a piece of equipment may become defective. As an individual, it is your responsibility to recognize when a problem exists with the equipment and follow the procedures set by the organization to address and resolve the issue.
19.
In order to deal with defects effectively, most organizations have a process that is enforced. Usually the process requires you to:
a) Identify defects
b) Document defects
c) Report defects
d) Fix it yourself
Correct Answer
B. A, B and C only
Explanation
Most organizations have a process for dealing with defects, which includes identifying, documenting, and reporting the defects. This allows for effective management and resolution of the issues. However, fixing the defects yourself is not necessarily part of the process, as it may require specialized skills or resources. Therefore, the correct answer is A, B, and C only.
20.
The operation of equipment should be guided by the following:
a) Manufacturer’s operation manual which sets out the instructions and procedures for operating the equipment
b) Organization’s policy regarding the operation of the equipment.
c) Training notes on the operation of the equipment.
d) The internet
Correct Answer
B. A, B and C only
Explanation
The correct answer is A, B and C only. The operation of equipment should be guided by the manufacturer's operation manual, as it provides the specific instructions and procedures for operating the equipment. The organization's policy regarding the operation of the equipment is also important to follow, as it may provide additional guidelines or requirements. Training notes on the operation of the equipment are crucial as well, as they provide information and guidance on how to properly operate the equipment. The internet, option D, is not mentioned as a reliable source of guidance for operating equipment.
21.
Let us suppose that you are allowed to attempt basic troubleshooting and your printer is malfunctioning, or its service has been disrupted, what can you do?
Correct Answer(s)
A. Reset the printer default
B. Reinstall the printer
C. Add toner/ink
D. Replace paper or Clear Paper Jam
Explanation
If your printer is malfunctioning or its service has been disrupted, there are several troubleshooting steps you can take. First, you can try resetting the printer to its default settings, which can help resolve any software or configuration issues. If that doesn't work, you can try reinstalling the printer drivers on your computer, as this can fix any driver-related problems. Additionally, if the printer is low on toner or ink, adding more can resolve printing issues. Lastly, if there is a paper jam or the paper needs to be replaced, clearing the jam or inserting new paper can restore normal functionality.
22.
The efficiency and durability of any peripheral device is largely dependent on the monitoring of that equipment, as well as the routine maintenance checks and servicing that it receives. When monitoring equipment, the following should be checked for:
a) Faults
b) Wear and tear
c) Adequacy
d) Age
Correct Answer
B. A, B and C only
Explanation
The correct answer is A, B and C only. This is because the efficiency and durability of a peripheral device depend on monitoring for faults, wear and tear, and adequacy. Age is not mentioned as a factor that needs to be checked for monitoring equipment.
23.
Maintenance of equipment/resources may include:
Correct Answer(s)
A. Cleaning equipment regularly
B. Adding toner
C. Replacing paper
D. Clearing paper jam
E. Organizing request for servicing
Explanation
Maintenance of equipment/resources refers to the tasks and activities involved in keeping the equipment in good working condition. This includes regularly cleaning the equipment to remove dust and dirt, adding toner to printers or copiers when necessary, replacing paper in printers or copiers when it runs out, clearing paper jams that may occur during printing or copying, and organizing requests for servicing or repairs when needed. These actions help ensure that the equipment remains functional and efficient, minimizing downtime and maximizing productivity.
24.
The following is a list of some common cleaning/maintenance materials:
a) Compress air or vacuum cleaner
b) Floppy/CD ROM cleaner
c) Cleaning solution (usually alcohol is recommended)
d) Soft cloth
Correct Answer
D. All of the above
Explanation
All of the options listed (A, B, C, and D) are common cleaning/maintenance materials. Option A suggests using compressed air or a vacuum cleaner, which are commonly used to remove dust and debris from electronic devices. Option B mentions a floppy/CD ROM cleaner, which is used to clean the surface of floppy disks and CD ROMs to ensure proper functioning. Option C recommends using a cleaning solution, typically alcohol, which is commonly used to clean electronics and remove stains. Option D suggests using a soft cloth, which is a common tool for wiping and cleaning surfaces. Therefore, all of the options listed are correct and can be used as cleaning/maintenance materials.
25.
Record keeping may include:
Correct Answer(s)
A. Transfer of asset logbook – This is used for recording the movement of equipment from its original location
B. Fixed asset register – This gives a listing of all the equipment within an organization and their location
C. Daily logbook – This keeps track of all the equipment that have been repaired or upgraded
Explanation
Record keeping is an important aspect of managing assets within an organization. The transfer of asset logbook is used to keep track of the movement of equipment from its original location, ensuring that the organization knows where its assets are at all times. The fixed asset register provides a comprehensive listing of all the equipment within the organization, along with their respective locations. This helps in effectively managing and maintaining the assets. The daily logbook is used to record any repairs or upgrades done to the equipment, ensuring that a history of maintenance activities is maintained. These record keeping methods help in effective asset management and tracking.
26.
The manufacturers of equipment usually give suggestions for proper storage of equipment/resources. It is extremely important for you to follow these guidelines as failure to do so can result in damage or deterioration.
Correct Answer
A. True
Explanation
The explanation for the given correct answer is that manufacturers provide suggestions for proper storage of equipment/resources because not following these guidelines can lead to damage or deterioration. This emphasizes the importance of adhering to the manufacturer's recommendations to ensure the longevity and functionality of the equipment.
27.
Maintenance refers to rectifying faults and changing settings or components to ensure that equipment continues to work effectively.
Correct Answer
A. True
Explanation
Maintenance is the process of fixing any issues and making adjustments or replacements to ensure that equipment remains in good working condition. It involves identifying and resolving faults, as well as making necessary changes to settings or components. The purpose of maintenance is to ensure that equipment functions effectively and efficiently, minimizing downtime and maximizing productivity. Therefore, the statement that maintenance refers to rectifying faults and changing settings or components to ensure equipment continues to work effectively is true.
28.
Hardware components may include:
Correct Answer(s)
A. Personal computers
B. Network systems
C. Personal organizers
D. Communication equipment
Explanation
The correct answer includes a list of hardware components that may be included in a system. Personal computers, network systems, personal organizers, and communication equipment are all examples of hardware components that can be found in various systems. These components are essential for different purposes such as computing, networking, organizing personal information, and facilitating communication.
29.
One of the consequences of omitting regular maintenance is to invite a build up of dust and dirt. This leads to problems such as:
a) Keyboard keys sticking
b) Mouse skipping or erratic behaviour
c) Printer, fax and photocopier jamming
d) Power supply failure
Correct Answer
D. All of the above
Explanation
Regular maintenance is important to prevent the build-up of dust and dirt, which can cause various problems. Keyboard keys can stick when dust accumulates between them. A mouse can skip or behave erratically if dust obstructs its movement. Printers, faxes, and photocopiers can jam if dust and dirt clog their mechanisms. Power supply failure can also occur if dust accumulates and obstructs proper airflow, leading to overheating. Therefore, all of the given options (A, B, C, and D) are consequences of omitting regular maintenance.
30.
What are the categories of storage devices?
a) Sequential access storage device
b) direct access storage device
c) RAM storage device
d) USB storage device
Correct Answer
A. A and B only
Explanation
The categories of storage devices are sequential access storage device and direct access storage device. RAM storage device and USB storage device are not categories of storage devices.
31.
Mr Jones is planning to purchase a computer for home use. Advise him on FOUR (4) determining factors he MUST consider before buying one
Correct Answer(s)
A. Processor speed
B. Memory capacity and speed
C. Purpose an cost
D. Storage capacity
Explanation
The four determining factors that Mr Jones must consider before buying a computer for home use are processor speed, memory capacity and speed, purpose and cost, and storage capacity. Processor speed is important as it determines how fast the computer can perform tasks. Memory capacity and speed are crucial for multitasking and running applications smoothly. Purpose and cost should be considered to ensure that the computer meets Mr Jones' specific needs and budget. Lastly, storage capacity is essential for storing files, documents, and media. Considering these factors will help Mr Jones make an informed decision and choose the right computer for his home use.
32.
When you delete a file from your computer's hard drive, it is removed to the folder called Recycle Bin, from which it is still available for restoring unless emptied.
Correct Answer
A. True
Explanation
When you delete a file from your computer's hard drive, it is not permanently removed. Instead, it is moved to a folder called Recycle Bin. The Recycle Bin acts as a temporary storage for deleted files, allowing users to restore them if needed. Unless the Recycle Bin is emptied, the deleted file remains accessible and can be restored to its original location. Therefore, the statement "When you delete a file from your computer's hard drive, it is removed to the folder called Recycle Bin, from which it is still available for restoring unless emptied" is true.
33.
There are many ways to locate files using the software tools that your computer has. These tools are:
Correct Answer(s)
A. Mouse, pointers, cursors, clicking, double-clicking, dragging and dropping
B. Desktop, icons
C. Windows and their parts -- title bar, menu bar, control boxes
D. Dialog boxes, buttons
Explanation
The given answer includes various software tools that can be used to locate files on a computer. These tools include the use of a mouse for pointing, clicking, double-clicking, dragging, and dropping files. Additionally, the answer mentions the use of desktop icons, windows and their parts (such as the title bar, menu bar, and control boxes), as well as dialog boxes and buttons. These tools provide users with different ways to navigate and search for files on their computer.
34.
Everything opens in a window. Your application programs open in windows, your documents open in windows, and even your messages open in windows
Correct Answer
A. True
Explanation
The given statement is true because in the context of computer systems, most applications, documents, and messages open in separate windows. A window is a graphical user interface element that allows users to view and interact with different programs or files simultaneously. Each window typically represents a separate instance of an application or document, allowing users to multitask and switch between different tasks easily. Therefore, it is accurate to say that everything, including application programs, documents, and messages, opens in windows.
35.
Four (4) features that are to be found when a window is open are:
Correct Answer(s)
A. Title bar
B. Menu bar
C. Scroll bar(s)
E. Minimize button
Explanation
The correct answer is Title bar, Menu bar, Scroll bar(s), and Minimize button. When a window is open, the title bar is the horizontal bar at the top of the window that displays the name or title of the window. The menu bar is a horizontal bar below the title bar that contains menus for accessing various functions and options. Scroll bars are vertical or horizontal bars that allow the user to scroll through the content of the window if it cannot be fully displayed. The minimize button is a small button usually located in the top-right corner of the window that allows the user to minimize the window and hide it from view.
36.
Shortcuts are merely pointers, deleting a shortcut will not delete the item to which the shortcut points.
Correct Answer
A. True
Explanation
Shortcuts in computer systems are like quick access links to files or folders. They are not the actual files or folders themselves, but rather pointers that direct the user to the location of the original item. Therefore, deleting a shortcut will not delete the actual item to which it points. This means that even if a shortcut is deleted, the original file or folder will still remain intact and accessible. Hence, the statement is true.
37.
_______________ is an organizational unit or container, used to organize folders and files on your drives into a hierarchical structure.
Correct Answer
Directory
Explanation
A directory is an organizational unit or container that helps in organizing folders and files on drives into a hierarchical structure. It acts as a virtual folder that allows users to easily navigate and locate specific files or folders within a system. Directories provide a systematic way of organizing and managing data, making it easier to access and maintain files and folders within a computer system.