2014 Npo Online Test
Lambeau Field general concessions training test.
- 1.
Thank you for completing the 2014 Lambeau Field NPO Training Test. Please make sure you print and sign ALL of the sign off sheets. All sheets are located on greenbaysportservice.com. Please provide us your feedback in the section below. If you did not list your group name at the beginning of this test, please enter it here.
- 2.
Guests can speed up the rate at which their bodies eliminate alcohol by drinking 64 oz of water in 30 minutes.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Drinking 64 oz of water in 30 minutes does not speed up the rate at which the body eliminates alcohol. The body eliminates alcohol at a constant rate, and water consumption does not affect this process. Water can help with hydration and may alleviate some symptoms of alcohol consumption, but it does not accelerate the body's metabolism of alcohol. Therefore, the statement is false.Rate this question:
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- 3.
How long would it typically take a guest to process the alcohol in a 12oz beer?
- A.
12 minutes
- B.
One hour
- C.
Two hours
- D.
Three hours
Correct Answer
B. One hourExplanation
The correct answer is One hour. After consuming a 12oz beer, it typically takes the body about one hour to process the alcohol. This is because the liver can metabolize approximately one standard drink per hour. The rate at which alcohol is processed can vary depending on factors such as body weight, metabolism, and tolerance. However, on average, it takes about one hour for the body to eliminate the alcohol content of a 12oz beer.Rate this question:
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- 4.
What are the legal drinking ages in Wisconsin for beer, wine, and spirits?
- A.
18,19, and 20
- B.
21 for all alcohol beverages
- C.
18, 21, and 21
- D.
None of the above
Correct Answer
B. 21 for all alcohol beveragesExplanation
The legal drinking age in Wisconsin for all alcohol beverages is 21. This means that individuals must be at least 21 years old to purchase, possess, or consume beer, wine, and spirits in the state of Wisconsin.Rate this question:
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- 5.
The Wisconsin driver’s license number “J525-7225-2831-01” indicates that the holder of that license:
- A.
Was born in 1957.
- B.
Is a male.
- C.
Is a female.
- D.
Is 5' 7" tall.
Correct Answer
C. Is a female.Explanation
The Wisconsin driver's license number does not provide any information about the holder's birth year or height. However, the structure of the license number suggests that it is specific to female holders. Therefore, the correct answer is that the holder of the license is a female.Rate this question:
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- 6.
No person under the age of 18 may sell or serve alcoholic beverages.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement clearly states that no person under the age of 18 may sell or serve alcoholic beverages. This means that it is true that individuals who are younger than 18 are not allowed to engage in the sale or service of alcoholic beverages.Rate this question:
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- 7.
When refusing to serve a guest, a stand attendant should:
- A.
(1) State the policy, "I am sorry, I am no longer legally able to serve you".
- B.
(2) Give clear reasons and not judge the guest.
- C.
(3) Call for backup if needed.
- D.
(4) Inform the guest that they are intoxicated and threaten ejection for not cooperating.
- E.
1, 2, and 3 only.
Correct Answer
E. 1, 2, and 3 only.Explanation
A stand attendant should state the policy, apologize, and explain that they are no longer legally able to serve the guest. They should also give clear reasons for the refusal without judging the guest. Additionally, if the situation escalates or becomes difficult to handle, the attendant should call for backup to ensure the safety and smooth operation of the establishment. Threatening ejection or informing the guest that they are intoxicated is not a professional or appropriate approach in refusing to serve a guest.Rate this question:
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- 8.
Tolerance has the following effect on intoxication:
- A.
High tolerance causes intoxication faster
- B.
High tolerance causes intoxication slower
- C.
Tolerance has no effect on intoxication
- D.
Low tolerance causes intoxication faster
- E.
Low tolerance causes intoxication slower
Correct Answer
C. Tolerance has no effect on intoxicationExplanation
Tolerance refers to the body's ability to tolerate or adapt to the effects of a substance over time. In the context of intoxication, tolerance does not affect the level of intoxication experienced. Regardless of whether an individual has high or low tolerance, the rate of intoxication remains the same. Tolerance primarily affects how much of a substance is needed to achieve the desired effect, but it does not alter the speed or intensity of intoxication.Rate this question:
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- 9.
A guest with a high tolerance can still be legally intoxicated even if a stand attendant sees no visible signs of impairment.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
A high tolerance to alcohol means that a person can consume larger amounts of alcohol without showing visible signs of impairment. However, even if a person does not show any visible signs of impairment, they can still be legally intoxicated based on their blood alcohol concentration (BAC) level. BAC is a measure of the amount of alcohol in a person's bloodstream, and it is the legal standard used to determine intoxication. Therefore, it is possible for a guest with a high tolerance to be legally intoxicated even if a stand attendant does not see any visible signs of impairment.Rate this question:
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- 10.
What are stand attendants legally expected to do for responsible alcohol service?
- A.
Prevent people from drinking alcohol as much as possible.
- B.
Make a reasonable effort to prevent alcohol-related problems.
- C.
Only intervene if the associate works in an area that serves alcohol.
- D.
There is no legal expectation for associates.
Correct Answer
B. Make a reasonable effort to prevent alcohol-related problems.Explanation
Stand attendants are legally expected to make a reasonable effort to prevent alcohol-related problems. This means that they should be proactive in identifying and addressing any issues that may arise from alcohol consumption. They should be vigilant in monitoring the behavior of individuals and intervene if necessary to ensure the responsible service of alcohol. By doing so, they can help prevent incidents such as overconsumption, intoxication, and potential harm to individuals or others.Rate this question:
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- 11.
Which of the following responses would NOT be appropriate for stand attendants to use with guests?
- A.
Accuse the guest of being intoxicated and threaten ejection from the facility.
- B.
Offer non-alcoholic beverages or food for a guest showing signs of impairment.
- C.
Ask other members of the guest’s party to help keep the guest safe and keep the guest from drinking any more alcohol.
- D.
Approach the guest with a pleasant, positive attitude at all times.
- E.
Start a conversation with an underage guest attempting to buy or drink alcohol to explain the policy of the facility and the state law.
Correct Answer
A. Accuse the guest of being intoxicated and threaten ejection from the facility.Explanation
The given answer would not be appropriate because accusing a guest of being intoxicated and threatening to eject them from the facility is confrontational and aggressive. It does not promote a positive and welcoming atmosphere for guests. Instead, it is important for stand attendants to approach guests with a pleasant and positive attitude, offer non-alcoholic alternatives, ask for assistance from other members of the guest's party, and educate underage guests about facility policies and state laws regarding alcohol consumption.Rate this question:
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- 12.
What time do volunteers need to report to the stadium for home games?
- A.
4 hours before gates open to the public
- B.
No later than kickoff
- C.
4 hours before kickoff
- D.
0400J (That's 4am local time for you non military folks)
Correct Answer
C. 4 hours before kickoffExplanation
Volunteers need to report to the stadium 4 hours before kickoff. This allows them enough time to prepare for their duties and ensure that everything is in order before the game starts. By arriving early, they can also receive any necessary instructions or updates from the event organizers. Reporting 4 hours before gates open to the public or no later than kickoff may not provide sufficient time for volunteers to complete their tasks effectively. The option "0400J (That's 4am local time for you non-military folks)" is not a valid answer as it does not provide a specific time relative to the kickoff.Rate this question:
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- 13.
If there is a cash or inventory shortage, who is responsible?
- A.
Shortages are only deducted if they are greater than 1% of the sales.
- B.
The cashier who had the biggest shortage.
- C.
The shortage will be deducted from the group's commission.
- D.
Don't call it a shortage. It's a vertical monetary challenge.
Correct Answer
C. The shortage will be deducted from the group's commission.Explanation
If there is a cash or inventory shortage, the responsibility lies with the group as a whole, and the shortage will be deducted from their commission. This means that the entire team is accountable for any discrepancies in cash or inventory, and they will collectively bear the financial consequences of the shortage.Rate this question:
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- 14.
Items such as soda cups, beer cups, and paper boats can be given away if a guest should ask for one?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Items such as soda cups, beer cups, and paper boats cannot be given away if a guest should ask for one. This implies that these items are not meant to be taken by guests and are not included as part of the service or hospitality provided. Therefore, the correct answer is False.Rate this question:
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- 15.
Coworkers, management, and the Packers are what type of guest?
- A.
External
- B.
Internal
- C.
House
- D.
Temporary
Correct Answer
B. InternalExplanation
The given options suggest that coworkers, management, and the Packers are categorized as "Internal" guests. This implies that they are individuals or entities that are part of the same organization or company. They are not external or temporary guests, such as clients or visitors from outside the organization. Therefore, the correct answer is "Internal."Rate this question:
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- 16.
What are 3 parts of a great guest experience?
- A.
Arrive to work.
- B.
Offering at least one additional item.
- C.
Serving the guest 4 beers per ID.
- D.
Repeat the order to insure the accuracy.
- E.
Thanking the guest and offering a fond farewell.
- F.
Listening to your iPod, and not paying attention to the guests.
Correct Answer(s)
B. Offering at least one additional item.
D. Repeat the order to insure the accuracy.
E. Thanking the guest and offering a fond farewell.Explanation
The three parts of a great guest experience are thanking the guest and offering a fond farewell, offering at least one additional item, and repeating the order to ensure accuracy. These actions show appreciation for the guest, provide an opportunity for upselling, and demonstrate attention to detail in the order.Rate this question:
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- 17.
Which of the following is NOT one of the 4 Key Elements of Service Delivery?
- A.
Greeting
- B.
Being prepared for work
- C.
Using the guest's name
- D.
Product knowledge
- E.
Thanking
Correct Answer
D. Product knowledgeExplanation
Product knowledge is not one of the 4 Key Elements of Service Delivery because it refers to the employee's knowledge and understanding of the products or services being offered. While product knowledge is important for providing quality service, the 4 Key Elements of Service Delivery typically include greeting, being prepared for work, using the guest's name, and thanking the guest. These elements focus more on the interpersonal skills and behaviors that contribute to a positive customer experience.Rate this question:
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- 18.
All stand attendants need to do the following during the National Anthem? Select all that apply.
- A.
Stop all service until the anthem is complete.
- B.
Turn off the lights and remove their hat.
- C.
Sing along while continuing to help the next guest.
- D.
Refill the popcorn machine.
Correct Answer(s)
A. Stop all service until the anthem is complete.
B. Turn off the lights and remove their hat.Explanation
During the National Anthem, stand attendants are required to stop all service until the anthem is complete and also turn off the lights and remove their hat as a sign of respect. Singing along while continuing to help the next guest is not mentioned as a requirement. Refilling the popcorn machine is also not mentioned and would be considered inappropriate during the National Anthem.Rate this question:
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- 19.
Are NPO groups allowed to accept tips?
- A.
No
- B.
Yes, and we get to turn on the flashing lights, bells, whistles, and sirens.
- C.
Yes, and we thank the guest politely and put it in a non-charge cup, out of view of the guests.
- D.
Yes, and we can place it in our register drawer or pockets.
Correct Answer
C. Yes, and we thank the guest politely and put it in a non-charge cup, out of view of the guests.Explanation
NPO groups are allowed to accept tips, and the appropriate way to handle them is by thanking the guest politely and putting the tip in a non-charge cup, out of view of the guests.Rate this question:
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- 20.
Refilling a guest's cup is allowed _________________.
- A.
Sometimes
- B.
Never
- C.
Only if they are not showing any signs of impairment
- D.
Only if you know them
Correct Answer
B. NeverExplanation
Refilling a guest's cup is never allowed. This implies that there are certain circumstances or policies in place that prohibit the act of refilling a guest's cup under any circumstances. It could be due to safety concerns, hygiene regulations, or specific rules set by the establishment. Regardless of the reason, the answer indicates that there is a strict policy against refilling a guest's cup.Rate this question:
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- 21.
Yellow stripes on the ground in a concession stand indicate what?
- A.
It is a dangerous traffic area, and no passing is allowed.
- B.
Special equipment is near, such as an electrical panel, and nothing should block that area.
- C.
It is the designated area for nacho chip boxes, which need to be stored 6" off the ground.
Correct Answer
B. Special equipment is near, such as an electrical panel, and nothing should block that area.Explanation
The yellow stripes on the ground in a concession stand indicate that special equipment is near, such as an electrical panel, and nothing should block that area. This is important to ensure the safety and accessibility of the equipment, as blocking it could lead to potential hazards or hinder maintenance and repairs. The yellow stripes serve as a visual reminder to keep the area clear and free from obstructions.Rate this question:
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- 22.
When do you need to wash your hands? Select all that apply.
- A.
After using the restroom or coming back from break.
- B.
After touching your hair, face or body.
- C.
After taking out the garbage.
- D.
After handling money.
- E.
After sneezing, coughing or using a tissue.
- F.
After handling chemicals that might affect food safety.
- G.
Before putting on disposable gloves.
Correct Answer(s)
A. After using the restroom or coming back from break.
B. After touching your hair, face or body.
C. After taking out the garbage.
D. After handling money.
E. After sneezing, coughing or using a tissue.
F. After handling chemicals that might affect food safety.
G. Before putting on disposable gloves.Explanation
It is important to wash your hands after using the restroom or coming back from a break to maintain proper hygiene. Touching your hair, face, or body can transfer bacteria and dirt to your hands, so washing them afterwards is necessary. Taking out the garbage can expose your hands to germs, so washing them is important in this case. Handling money is also important to wash your hands as money can be a carrier of germs. Sneezing, coughing, or using a tissue can spread germs, so washing hands afterwards is necessary. Handling chemicals that might affect food safety can also transfer harmful substances to your hands, so washing them is important. Before putting on disposable gloves, it is essential to wash your hands to ensure cleanliness and prevent contamination.Rate this question:
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- 23.
How should each transaction start?
- A.
Shouting "Next!!!!".
- B.
Welcoming them by saying hello.
- C.
Greeting them with "Welcome to Lambeau Field. How may I help you?"
- D.
Stating "I'm closed. Go to the other cashier."
Correct Answer
C. Greeting them with "Welcome to Lambeau Field. How may I help you?"Explanation
The suggested correct answer is "Greeting them with 'Welcome to Lambeau Field. How may I help you?'" This is the most appropriate way to start a transaction as it is polite and professional. It sets a positive tone and shows that the person is ready to assist the customer with their needs. Shouting "Next!!!!" may come across as rude and unwelcoming. Saying hello is friendly but may not convey the same level of professionalism. Stating "I'm closed. Go to the other cashier" is completely inappropriate and unhelpful.Rate this question:
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- 24.
Items that are overcooked, dropped on the ground, or left over at the end of the event are __________?
- A.
Counted as gratis.
- B.
Given to the opposing team for their flight home.
- C.
Considered spoilage and need to be verified by your supervisor.
- D.
Put in the freezer for the warehouse to collect.
Correct Answer
C. Considered spoilage and need to be verified by your supervisor.Explanation
When items are overcooked, dropped on the ground, or left over at the end of the event, they are considered spoilage. However, before considering them as waste, it is important to verify this with a supervisor. The supervisor will assess the condition of the items and determine if they are indeed spoiled and cannot be used or served. This step is necessary to avoid any misunderstandings or unnecessary waste.Rate this question:
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- 25.
If a guest forgets their credit card at your location, who can the card be given to? Select all that apply.
- A.
The spouse or friend as long as they know the full name and the credit card number.
- B.
A supervisor or manager who will turn it into the cashroom.
- C.
The guest who lost it, and only if they have a government issued photo ID with the matching name on it.
- D.
The next person in line.
Correct Answer(s)
B. A supervisor or manager who will turn it into the cashroom.
C. The guest who lost it, and only if they have a government issued pHoto ID with the matching name on it.Explanation
The credit card can be given to a supervisor or manager who will turn it into the cashroom to ensure its safekeeping. Additionally, the card can be given to the guest who lost it, but only if they can provide a government issued photo ID with a matching name to verify their identity.Rate this question:
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- 26.
During your break, you are allowed to watch the game in the seating bowl.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
During your break, you are not allowed to watch the game in the seating bowl.Rate this question:
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- 27.
If you have doubts if an ID is valid, what should you NOT do?
- A.
Ask a coworker or manager to help verify.
- B.
Refuse alcohol service.
- C.
Check the ID in a WE ID book.
- D.
Serve the guest, but get a copy of the ID.
Correct Answer
D. Serve the guest, but get a copy of the ID.Explanation
If you have doubts if an ID is valid, you should NOT serve the guest but get a copy of the ID. This is because getting a copy of the ID does not verify its authenticity and could potentially lead to serving alcohol to someone with an invalid or fake ID. It is important to refuse alcohol service if there are doubts about the validity of the ID and to seek assistance from a coworker or manager to help verify it. Checking the ID in a WE ID book can also be helpful in determining its validity.Rate this question:
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- 28.
If you don't have a photo ID available when you check in on game day, you will not be allowed into the stadium.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
If you do not have a photo ID available when you check in on game day, you will not be allowed into the stadium. This means that having a photo ID is a requirement for entry into the stadium, and without it, access will be denied.Rate this question:
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- 29.
If your concession stand has a hood system or steam vent, what must you do? Select all that apply.
- A.
Turn on the fans before any cooking begins.
- B.
Turn the fans on only once you open the shutters
- C.
Turn the fans off before the last person leaves.
- D.
Wait for Packers maintenance crew before you do anything.
Correct Answer(s)
A. Turn on the fans before any cooking begins.
C. Turn the fans off before the last person leaves.Explanation
When operating a concession stand with a hood system or steam vent, it is necessary to turn on the fans before any cooking begins in order to properly ventilate the area and remove any smoke or steam. Additionally, it is important to turn the fans off before the last person leaves to ensure that the ventilation system is not left running unnecessarily. Waiting for the Packers maintenance crew is not mentioned in the question and therefore is not a necessary action.Rate this question:
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- 30.
What food or beverage items, if any, are allowed to leave the building at the end of the event?
- A.
Leftover hot dogs, brats, pizza, and hamburgers that were cooked, but not sold.
- B.
Your game day meal you did not get to eat during the game.
- C.
Non-chargable food items left over, such as popcorn, hot dog buns, or nacho cheese.
- D.
Items purchased that you have a valid receipt for.
- E.
No food or beverage items are allowed to leave the building.
Correct Answer
D. Items purchased that you have a valid receipt for.Explanation
The correct answer states that items purchased with a valid receipt are allowed to leave the building at the end of the event. This implies that if you have proof of purchase, you are permitted to take the items with you. This suggests that the venue has a policy allowing customers to take home any items they have bought, as long as they can provide evidence of their purchase.Rate this question:
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- 31.
If a guest has a complaint about a food or beverage item, what steps need to be taken?
- A.
Listen to the guest to understand the problem.
- B.
Apologize for the inconvenience.
- C.
Solve the issue, and replace the item with a fresh or similar item.
- D.
Find the source of the problem to fix it and prevent other complaints.
- E.
Thank the guest for bringing the problem to our attention.
- F.
All five options.
Correct Answer
F. All five options.Explanation
The correct answer is "All five options." This means that if a guest has a complaint about a food or beverage item, all of the steps mentioned in the options need to be taken. This includes listening to the guest to understand the problem, apologizing for the inconvenience, solving the issue and replacing the item, thanking the guest for bringing the problem to attention, and finding the source of the problem to fix it and prevent other complaints.Rate this question:
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Mar 21, 2023Quiz Edited by
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Jun 17, 2014Quiz Created by
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