2014 - Ba - Readiness Quiz 1 - Ga/Df
Questions and Answers
- 1.
What is the correct way to turn off your computer at the end of the shift?
- A.
Lock the computer
- B.
Restart and lock the computer
- C.
Log off
- D.
Unplug the computer and monitor
Correct Answer
C. Log offExplanation
At the end of the shift, the correct way to turn off the computer is to log off. Logging off ensures that all the user's programs and files are closed properly and the computer is ready for the next user. Restarting and locking the computer may not be necessary unless there are specific reasons to do so. Unplugging the computer and monitor is not recommended as it can cause data loss and potential hardware damage.Rate this question:
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- 2.
What function does Microsoft Outlook perform?
- A.
Timecard for pay
- B.
Instant message
- C.
Email
- D.
SSC Time slots
Correct Answer
C. EmailExplanation
Microsoft Outlook is a software program that primarily functions as an email client. It allows users to send, receive, and manage emails efficiently. Outlook provides features such as organizing emails into folders, creating rules for automatic email sorting, and integrating with calendars and contacts. While Outlook does offer additional functions like managing time slots and instant messaging, its main purpose and most widely used feature is for handling email communication.Rate this question:
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- 3.
Where is the Rx Profiler located?
- A.
ADP
- B.
SSC
- C.
Empower
- D.
Microsoft Office
Correct Answer
B. SSCExplanation
The Rx Profiler is located in SSC.Rate this question:
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- 4.
If you wish to check your schedule, where would you look?
- A.
ADP
- B.
SSC
- C.
Empower
- D.
Microsoft Office
Correct Answer
C. EmpowerExplanation
Empower is the most likely place to look for a schedule because it is a commonly used software or platform for managing and organizing schedules and tasks. ADP is a payroll and HR management system, SSC is a government organization, and Microsoft Office is a suite of productivity tools, none of which are specifically designed for scheduling purposes. Therefore, Empower seems to be the most appropriate option for finding a schedule.Rate this question:
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- 5.
After it is pinned to the taskbar, the icon EH is a quick way to open what program?
- A.
ADP
- B.
SSC
- C.
Empower
- D.
Extend Health Information Center
Correct Answer
B. SSCExplanation
The correct answer is SSC. After pinning the icon EH to the taskbar, it serves as a quick way to open the SSC program.Rate this question:
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- 6.
You have received an email that has multiple people involved. Your supervisor sent it to you to answer a question he has. Which method would you use to answer his comments directly to him?
- A.
Forward
- B.
Follow up
- C.
Reply all
- D.
Reply
Correct Answer
D. ReplyExplanation
The correct answer is "Reply" because when you reply to an email, it sends your response only to the sender of the original email. This is the appropriate method to directly answer your supervisor's comments without involving the other people who were included in the initial email.Rate this question:
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- 7.
When searching for a record in SSC, is the statement “enter the least amount of information to obtain the largest amount of records” correct?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement "enter the least amount of information to obtain the largest amount of records" is correct when searching for a record in SSC. This means that by providing minimal information, such as a general keyword or category, the search will return a larger number of records that match the criteria. This approach can be helpful when trying to explore a wide range of options or when the specific details of the record are not known.Rate this question:
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- 8.
When linking or adding a member to an existing account, which method would you choose to ensure the step is completed correctly?
- A.
Contact ADP
- B.
Transfer to CSR
- C.
Ask Infosource
- D.
Complete the task yourself
Correct Answer
C. Ask InfosourceExplanation
To ensure that the step of linking or adding a member to an existing account is completed correctly, it is advisable to ask Infosource for assistance. Infosource is likely to have the necessary information and expertise to guide and support in completing the task accurately. Contacting ADP may not necessarily provide the specific guidance needed for this particular step. Transferring to a CSR (Customer Service Representative) could be an option, but it may not guarantee that the step will be completed correctly. Completing the task oneself could be a viable option if one has the knowledge and understanding required for the task.Rate this question:
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- 9.
When searching the Rx Profiler to enter a drug you find the dosage does not match what the customer says they take. Where should you check first to help determine the correct dosage and cost for the drugs?
- A.
Contact Infosource
- B.
Ask your supervisor because it is faster
- C.
Ask the BA sitting next to you
- D.
Medicare.gov
Correct Answer
D. Medicare.govExplanation
To determine the correct dosage and cost for the drugs, it is suggested to check Medicare.gov first. Medicare.gov is a reliable source that provides information on drug dosages and costs. It is a government website specifically designed to assist individuals in understanding and making informed decisions about their Medicare coverage, including prescription drugs. By consulting Medicare.gov, one can access accurate and up-to-date information about drug dosages and costs, ensuring that the customer receives the correct medication at the appropriate dosage and cost.Rate this question:
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- 10.
Selecting a pharmacy in the Rx Profiler prior to searching plans will save the BA time in determining whether the customer’s pharmacy is a preferred or network pharmacy?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Selecting a pharmacy in the Rx Profiler prior to searching plans will save the BA time in determining whether the customer's pharmacy is a preferred or network pharmacy. This is because by selecting a pharmacy beforehand, the BA can filter the search results to only show plans that include the selected pharmacy as a preferred or network pharmacy. This eliminates the need for the BA to manually check each plan to see if the customer's pharmacy is covered, saving them time and effort.Rate this question:
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- 11.
On an initial call from a customer a BA does not have to verify the customer’s gender or email address.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
A Business Analyst (BA) does have to verify the customer's gender or email address on an initial call. This is because verifying the customer's gender or email address is a standard procedure to ensure accurate record-keeping and effective communication. By confirming these details, the BA can ensure that they are addressing the customer correctly and sending any relevant information to the correct email address. Therefore, the statement "On an initial call from a customer, a BA does not have to verify the customer's gender or email address" is false.Rate this question:
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- 12.
In what category of the MS Outlook tabs would you find the ability to create and send a new email?
- A.
File
- B.
Home
- C.
Send
- D.
Inbox
Correct Answer
B. HomeExplanation
In the Home category of MS Outlook tabs, you would find the ability to create and send a new email. This tab typically contains all the essential tools and options for composing and managing emails, such as the "New Email" button, formatting options, and the address book. By clicking on the Home tab, users can easily access the necessary features to compose and send emails without having to navigate through other tabs or menus.Rate this question:
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- 13.
Under the SSC time states you must have your Supervisor's permission to use the following: (Check all that apply)
- A.
Unscheduled Break
- B.
Lunch Break
- C.
Meeting
- D.
Manager Time
- E.
Coaching
- F.
Training
- G.
Special Project
- H.
Scheduled Break
- I.
Follow Up
Correct Answer(s)
C. Meeting
D. Manager Time
E. Coaching
F. Training
G. Special ProjectExplanation
Employees under the SSC time states must have their supervisor's permission to use certain activities. These activities include meetings, manager time, coaching, training, and special projects. Unscheduled breaks, lunch breaks, scheduled breaks, and follow-ups do not require supervisor permission.Rate this question:
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- 14.
When searching for a PCP number for a Humana MAPD, what resources should you use? (Check all that apply)
- A.
NPI Registry
- B.
Humana Physician Finder
- C.
Call the doctor's office
- D.
Type in the doctor's name and phone number
Correct Answer
B. Humana pHysician FinderExplanation
To find a PCP number for a Humana MAPD, you should use the Humana Physician Finder. This resource specifically provides information about physicians who are part of the Humana network, including their contact details and PCP numbers. The NPI Registry can be used to verify a doctor's NPI number, but it may not provide information about their affiliation with Humana. Calling the doctor's office directly can also be a helpful resource to obtain the PCP number. Typing in the doctor's name and phone number may not yield the desired result as it may not provide specific information about their affiliation with Humana.Rate this question:
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Jun 19, 2014Quiz Created by
Bthorup
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