Taxiforsure_chennai - Weekly Quiz
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Every week wednesday test your product and process knowledge! Congrats !
- 1.
Customer called to book a taxi from Porur to Gummidipoondi. Which type of trip that you will prefer?
- A.
Point to Point
- B.
Outstation
- C.
Packages
- D.
Convert into packages which includes two way Kilometers
Correct Answer
B. OutstationExplanation
The customer is requesting a taxi from Porur to Gummidipoondi, which indicates that they are looking for a trip outside of the city. Therefore, the preferred type of trip would be "Outstation," as it is specifically designed for long-distance travel. This option would provide the customer with the necessary arrangements for a comfortable and convenient journey to their destination.Rate this question:
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- 2.
Magesh is the driver called to attach is vehicle with TaxiForSure. What is the disposition?
- A.
Other
- B.
Enquiry booking
- C.
Driver and operator call
- D.
None of the options
Correct Answer
C. Driver and operator callExplanation
The correct answer is "Driver and operator call." This means that Magesh, the driver, is contacted by the operator to attach his vehicle with TaxiForSure. This suggests that there is a communication between the driver and the operator regarding the attachment of the vehicle.Rate this question:
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- 3.
Suresh is a repeat customer called before the pickup time and complained that the cab is not arrived. CSR informed that the cab is near to his area only will reach on time and customer accepted. What is the disposition?
- A.
Enquiry cab status
- B.
Complaint -Taxi late
- C.
Complaint – Driver late
- D.
Cancellation – TFS mistake
Correct Answer
A. Enquiry cab statusExplanation
The correct answer is "Enquiry cab status". This is because the customer called to inquire about the status of the cab, expressing concern that it had not arrived yet. The CSR informed the customer that the cab was near his area and would arrive on time. The customer accepted this information, indicating that the purpose of the call was to inquire about the cab's status rather than to make a complaint or cancel the service.Rate this question:
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- 4.
Raina is a customer won the ride 1r/- offer and he booked the taxi from koyambedu to Velachery and he called to change the pickup time. CSR did the changes. What is the disposition?
- A.
Enquiry cab status
- B.
Complaint – Taxi late
- C.
Booking modification
- D.
Offer related enquiry
Correct Answer
C. Booking modificationExplanation
The correct answer is "Booking modification" because Raina called to change the pickup time, indicating a modification to the original booking.Rate this question:
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- 5.
What is discount for sure offer means?
- A.
Repeat customer who books taxi will get some discount based on their luck
- B.
Every customer who books taxi will get some discount based on their luck for all type of trip
- C.
Every CI/DI who books AT or RT will get some discount based on their luck
- D.
Every customer who books P2P or RT will get some discount based on their luck
Correct Answer
D. Every customer who books P2P or RT will get some discount based on their luckExplanation
The correct answer states that every customer who books P2P (Point to Point) or RT (Round Trip) will receive a discount based on their luck. This means that regardless of whether the customer is a repeat customer or a new customer, they will be eligible for the discount as long as they book either a Point to Point trip or a Round Trip. The discount amount is determined randomly, so it is based on the customer's luck.Rate this question:
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- 6.
Mani won ride 1r/- offer and taken P2P booking. Toll & Parking charges will paid by customer.(Yes/No)
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
The answer is "Yes" because the statement mentions that Mani won a ride offer and took a P2P booking. It further states that toll and parking charges will be paid by the customer. Therefore, it can be inferred that the customer will indeed pay for the toll and parking charges.Rate this question:
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- 7.
Customer received a SMS to 9940123456 but he has taken booking in 9840123456. Whether he is eligible for the offer?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
The customer received an SMS to a different phone number (9940123456) than the one he used for booking (9840123456). Therefore, he is not eligible for the offer.Rate this question:
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- 8.
CSR given opening script and customer shared his Pickup & Drop area suddenly call dropped by customer. What is the next action?
- A.
Select “Reject” in RTFS and dispose the call as “Call drop”
- B.
Select “ Enquiry” in RTFS and dispose the call as “ Call drop”
- C.
Directly do a force dispose as Call drop
- D.
Select “Enquiry” in RTFS and dispose as “ Enquiry booking”
Correct Answer
B. Select “ Enquiry” in RTFS and dispose the call as “ Call drop”Explanation
The next action in this scenario would be to select "Enquiry" in the RTFS (Real-Time Feedback System) and dispose of the call as "Call drop". This is because the customer's call dropped suddenly, so it would be appropriate to categorize it as a call drop and handle it as an enquiry.Rate this question:
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- 9.
Customer called after pickup time and complained that the cab is not arrived. CSR convinced the customer but customer wants to cancel the trip and the same was cancelled. What is the disposition?
- A.
Customer cancelled
- B.
Cancelled issue
- C.
Complaint taxi late
- D.
Complaint driver behavior
Correct Answer
B. Cancelled issueExplanation
The correct answer is "Cancelled issue". The disposition refers to the outcome or resolution of the customer's complaint or request. In this scenario, the customer initially complained about the cab not arriving on time, but the CSR was able to convince the customer. However, the customer still wanted to cancel the trip, and the CSR proceeded to cancel it. Therefore, the disposition in this case is a "Cancelled issue" as the customer's complaint led to the cancellation of the trip.Rate this question:
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- 10.
Customer called after pickup time and complained that the cab is not arrived. CSR convinced the customer but customer wants to cancel the trip and the same was cancelled. What is the disposition?
- A.
Customer cancelled
- B.
Cancelled issue
- C.
Complaint taxi late
- D.
Complaint driver behavior
Correct Answer
B. Cancelled issueExplanation
The correct answer is "Cancelled issue". This is because the customer called to complain that the cab had not arrived after the pickup time. Although the CSR was able to convince the customer, the customer still wanted to cancel the trip, and it was ultimately cancelled. Therefore, the disposition in this situation would be a "Cancelled issue" as the customer's complaint led to the cancellation of the trip.Rate this question:
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- 11.
Customer needs a taxi from Padianallur for next day. What action to be taken and what is the disposition?
- A.
Inform the customer that all cabs are busy due to advance booking and call us 1prior to the pickup time to check the instant availability
- B.
Inform the customer that we are not having service from Padianallur
- C.
Reject inaccessible area
- D.
Reject no car type
Correct Answer(s)
A. Inform the customer that all cabs are busy due to advance booking and call us 1prior to the pickup time to check the instant availability
D. Reject no car type -
- 12.
Customer taken 4hours40KMS with the base fare of Rs.650/- at 9:30 AM. Customer waited at central and completed the trip at 12:30PM and he traveled 30KMS. What is the trip cost?
- A.
Rs.750 + toll & parking charges
- B.
Rs.650 + toll & parking charges
- C.
Rs.650 + 50+ toll & parking charges
- D.
Rs.778+ toll & parking charges
Correct Answer
B. Rs.650 + toll & parking chargesExplanation
The trip cost is Rs.650 + toll & parking charges because the base fare of Rs.650 is applicable for the 40KMS traveled. The additional toll & parking charges are not specified in the question, but they are included in the total trip cost.Rate this question:
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- 13.
Mukesh a customer called at 11:35AM and asked cab immediately. CSR checked and informed that the cab is not available. What is the disposition?
- A.
Reject short 30 mins
- B.
Reject no car type
- C.
Reject short notice 60 mins
- D.
Reject greater than 60 mins
Correct Answer
A. Reject short 30 minsExplanation
The disposition is "Reject short 30 mins" because the customer called at 11:35AM and requested a cab immediately, but the CSR informed that the cab is not available. This indicates that the request could not be fulfilled within the short time frame of 30 minutes.Rate this question:
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- 14.
Malik a customer received a mail to use CHN100 to get Rs.100/- offer and he used for P2P and again after 5 days he trying to book with this promo code but he is getting error code as “Invalid Code entered”. What will be resolution?
- A.
Need to use this code only at website
- B.
It’s only applicable for P2P
- C.
Applicable for one time only
- D.
Some technical error escalate to IRD
Correct Answer
C. Applicable for one time onlyExplanation
The resolution to Malik's issue is that the promo code "CHN100" is only applicable for one-time use. Since Malik has already used the code for a P2P transaction, he cannot use it again for booking after 5 days. Therefore, the code is considered invalid for his second attempt.Rate this question:
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- 15.
What is Terms and conditions for IRD offer
- A.
TFS CODE: CHN100 or CHN180
- B.
These are one time use Discount coupons
- C.
It is valid for 30 days from the date of receipt
- D.
It is valid only for P2P, AT and RT
- E.
Bookings have to be done only through APP or website
- F.
These are one time use Discount coupons
- G.
It’s applicable for all the customers
- H.
Same email ID that has been used for communication by the customer has to be used for the booking
- I.
We can give this offer to customers till 15th Nov. We will be checking the effectiveness of the offer and accordingly will see if needs to be continued
Correct Answer(s)
A. TFS CODE: CHN100 or CHN180
B. These are one time use Discount coupons
C. It is valid for 30 days from the date of receipt
D. It is valid only for P2P, AT and RT
E. Bookings have to be done only through APP or website
F. These are one time use Discount coupons
H. Same email ID that has been used for communication by the customer has to be used for the booking
I. We can give this offer to customers till 15th Nov. We will be checking the effectiveness of the offer and accordingly will see if needs to be continuedExplanation
The answer provides a list of terms and conditions for the IRD offer. It states that the TFS CODE must be either CHN100 or CHN180, and these codes can only be used once. The offer is valid for 30 days from the date of receipt and can only be used for P2P, AT, and RT bookings. Bookings must be done through the APP or website. The offer is applicable to all customers, but the same email ID used for communication must be used for the booking. The offer is available until 15th Nov, and its continuation will be based on its effectiveness.Rate this question:
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- 16.
If you modifying the booking offer will be expired.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given statement states that if you modify the booking, the offer will be expired. The correct answer is False. This means that modifying the booking will not result in the offer being expired.Rate this question:
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- 17.
Saran is customer called to book a SUV cab from Periyapalayam to central railway station. CSR rejected the cab. What is the disposition?
- A.
Reject “Short Notice“
- B.
Reject “Cab is not available“
- C.
Reject “Inaccessible area”
- D.
None of the above
Correct Answer
B. Reject “Cab is not available“Explanation
The correct answer is "Reject 'Cab is not available'". This is because the customer called to book a SUV cab, but the CSR rejected the cab. The reason for rejecting the cab is stated as "Cab is not available", indicating that there are no available cabs at the moment to fulfill the customer's request.Rate this question:
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- 18.
Mahesh babu wants to book a taxi from Mandaveli to Tambaram immediately but, CSR rejected the booking. What is the closing script?
- A.
Sorry Sir, Thanks for calling TaxiForSure keep calling
- B.
Thank you so much sir
- C.
Sorry for the inconvenience, thank you for calling us
- D.
Thank you bye
Correct Answer
C. Sorry for the inconvenience, thank you for calling usExplanation
The correct answer is "Sorry for the inconvenience, thank you for calling us." This closing script is appropriate because it acknowledges the rejection of the booking and apologizes for any inconvenience caused. It also expresses gratitude for the customer's call, showing appreciation for their interest in using the service.Rate this question:
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- 19.
What are all the T&C's in LOVETFS offer?
- A.
Applicable for App booking
- B.
4h40Kms, 8hrs80KMS, AT, AT-KM, P2P, RT
- C.
Offer ends at 31st Oct 2014
- D.
For all the booking
- E.
Rs.50 discount
Correct Answer(s)
A. Applicable for App booking
B. 4h40Kms, 8hrs80KMS, AT, AT-KM, P2P, RT
C. Offer ends at 31st Oct 2014
E. Rs.50 discountExplanation
The T&C's for the LOVETFS offer include: Applicable for App booking, 4h40Kms, 8hrs80KMS, AT, AT-KM, P2P, RT, Offer ends at 31st Oct 2014, and Rs.50 discount.Rate this question:
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- 20.
What are all the important things to be check points while taking Airport Drop?
- A.
Select the product Airport transfer
- B.
Capture Flight departure
- C.
Explain the bridges slowly
- D.
Take booking with 3hours different
Correct Answer(s)
A. Select the product Airport transfer
B. Capture Flight departure
C. Explain the bridges slowly
D. Take booking with 3hours differentExplanation
The important things to consider while taking an airport drop are selecting the product "Airport transfer" to ensure the availability of a dedicated service for airport transportation, capturing the flight departure details to plan the drop-off time accordingly, explaining the bridges slowly to ensure a safe and smooth journey, and taking the booking with a 3-hour difference to account for any unforeseen delays or traffic conditions.Rate this question:
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- 21.
TL informed the agents that the productive login hours should be ____?
- A.
8 hours
- B.
10 hours
- C.
12 hours
- D.
7 hours
Correct Answer
A. 8 hoursExplanation
The correct answer is 8 hours because this is the duration that TL informed the agents should be considered as productive login hours.Rate this question:
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- 22.
What are all the below best ways can be used to reduce AHT?
- A.
Have proper sequential script
- B.
Interrupt the customer
- C.
Be an active listener
- D.
Call control should be maintained
- E.
Repetition of charges explanation should be avoided
- F.
Ask the customer repeat his/her requirement
Correct Answer(s)
A. Have proper sequential script
C. Be an active listener
D. Call control should be maintained
E. Repetition of charges explanation should be avoidedExplanation
The best ways to reduce AHT (Average Handle Time) include having a proper sequential script, being an active listener, maintaining call control, and avoiding repetition of charges explanation. A proper sequential script ensures that agents follow a structured conversation flow, saving time by avoiding unnecessary digressions. Being an active listener helps agents understand customer needs faster, leading to quicker issue resolution. Maintaining call control ensures that agents guide the conversation effectively, preventing it from going off track. Avoiding repetition of charges explanation helps save time by not repeating information that has already been provided.Rate this question:
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- 23.
Manju is a customer booked taxi from Vadapalani to Potheri at 7:30 evening on 18-10-2014 for 6 members. In this case, what is the proper paraphrasing script?
- A.
Sir/ Ma'am, Your booking confirmed from Vadapalani to Potheri by 7:30 evening
- B.
Sir/ Ma'am, Your booking from Vadapalani to Potheri by October at 7:30 PM,Xylo is confirmed
- C.
Sir/ Ma'am, Your booking from Vadapalani to Potheri by 18th October at 7:30 PM,SUV is confirmed
- D.
Sir/ Ma'am, Your booking confirmed from Vadapalani to Potheri by 7:30 PM
Correct Answer
C. Sir/ Ma'am, Your booking from Vadapalani to Potheri by 18th October at 7:30 PM,SUV is confirmedExplanation
The correct answer paraphrases the original statement by including the specific date (18th October) and the type of vehicle (SUV) that is confirmed for the booking. It also mentions the time (7:30 PM) for clarity.Rate this question:
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- 24.
TL informed the agent that he needs try to take ___ ?
- A.
1.5 booking in every call
- B.
Only one booking
- C.
Only calls and bookings is not required
- D.
Fatal in all the calls
Correct Answer
A. 1.5 booking in every callExplanation
The correct answer suggests that TL informed the agent that they need to aim for 1.5 bookings in every call. This means that the agent should strive to secure at least 1.5 bookings for every call they handle.Rate this question:
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- 25.
What are all the best ways to reduce rejects?
- A.
Using rebuttals effectively
- B.
Converting the reject of hatchback into sedan & SUV into multiple Hatchback/Sedan
- C.
Inform the customer that we don't have cabs and don't ask for return booking
- D.
Informing the next availability time accurately
Correct Answer(s)
A. Using rebuttals effectively
B. Converting the reject of hatchback into sedan & SUV into multiple Hatchback/Sedan
D. Informing the next availability time accuratelyExplanation
The best ways to reduce rejects include using rebuttals effectively to address customer concerns, converting rejected hatchbacks into sedans and SUVs into multiple hatchbacks or sedans, and informing customers about the next availability time accurately. By effectively using rebuttals, customer concerns can be addressed and resolved, reducing the likelihood of rejections. Converting rejected vehicles into different types allows for better utilization of resources and increases the chances of a successful booking. Additionally, providing accurate information about the next availability time helps manage customer expectations and reduces the likelihood of rejections due to unavailability.Rate this question:
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Feb 06, 2024Quiz Edited by
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Oct 13, 2014Quiz Created by
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