1.
When do we introduce the prepay?
Correct Answer
C. After Getting the Credit Card, Before Closing Script
Explanation
The prepay is introduced after getting the credit card and before the closing script. This suggests that the prepay is a step that occurs during the process of closing the script. It is important to introduce the prepay at this stage to ensure that the customer is aware of the option and can make a decision regarding prepayment before finalizing the transaction.
2.
What is the minimum for an Ads budget?
Correct Answer
A. $150
Explanation
The minimum for an Ads budget is $150. This means that in order to run an advertising campaign, the budget should be at least $150. This amount ensures that there is enough funding to reach a certain audience and achieve the desired advertising objectives.
3.
What are the 2 products we charge for with EVERY Max package?
Correct Answer
E. Ads & Essentials
Explanation
The correct answer is Ads & Essentials. This means that when purchasing a Max package, customers are charged for both advertising services (Ads) and essential features (Essentials).
4.
What is the price of Essentials with a Max package?
Correct Answer
D. $329
Explanation
The price of Essentials with a Max package is $329.
5.
What is the Ads budget for a full priced Silver package? ($1249)
Correct Answer
$920
920
$920.00
920.00
Explanation
The correct answer is $920. This is the amount of the Ads budget for a full priced Silver package, as stated in the question. The other options provided are not the correct answer.
6.
What is the Ads budget for a discounted Silver package? ($999)
Correct Answer
$670
670
$670.00
670.00
Explanation
The correct answer is $670. The question is asking for the ad budget for a discounted Silver package, which is priced at $999. The answer options are all in the format of a currency value, and only $670 matches the correct answer.
7.
What is the floor price when selling Essentials standalone?
Correct Answer
D. $199
Explanation
The floor price when selling Essentials standalone is $199. This means that the minimum price at which Essentials standalone can be sold is $199.
8.
Who should you email a screenshot to if you are unable to record the closing script? (Check all that apply)
Correct Answer(s)
A. DL-Bugs
B. DL-ClosingScript
C. Your Manager
Explanation
If you are unable to record the closing script, you should email a screenshot to DL-Bugs, DL-ClosingScript, and Your Manager. These three options are the correct recipients for the screenshot as they are the ones who can address the issue and provide guidance or assistance in resolving the problem.
9.
Who should you email proactively if you have any issues with your closing script? (Clicked the wrong CSC, you know you skipped a line, etc.) (Type the exact email without @yodle.com)
Correct Answer(s)DL-ClosingScript
ClosingScript
Closing Script
DL-Closing Script
DL - Closing Script
[email protected]
ExplanationIf you have any issues with your closing script, you should email
[email protected] proactively.
10.
I can include service groups from a different segment than selected for my client, as long as I have at least 1 PSG from the selected segment for my client (True or False)
Correct Answer
A. True
Explanation
The correct answer is True. This means that it is possible to include service groups from a different segment than the one selected for a client, as long as there is at least one Primary Service Group (PSG) from the selected segment included. This allows for some flexibility in selecting service groups for clients, as long as there is representation from the chosen segment.
11.
What are the only 2 pieces of information that should be missing when you begin the closing script? (Select 2)
Correct Answer(s)
A. CSC Time
E. Address Display (Full or just city & state)
Explanation
The closing script is a set of information or instructions given at the end of a task or interaction. In this case, the question asks for the two pieces of information that should be missing when starting the closing script. The correct answer is CSC Time and Address Display (Full or just city & state). This means that the closing script should not include the CSC Time (which refers to the customer service center's operating hours) and the complete address display. These two pieces of information are not necessary for the closing script and can be omitted.
12.
What is the minimum amount you must charge for a Partial Pay (deposit)?
Correct Answer
B. $100
Explanation
The minimum amount you must charge for a Partial Pay (deposit) is $100. This means that if someone wants to make a partial payment or a deposit, the minimum amount they can pay is $100.
13.
If I send an econtract to a client that is NOT required to sign one I can complete the sale before or without them signing the contract
Correct Answer
B. False
Explanation
If a client is not required to sign an econtract, it means that their signature is not necessary for completing the sale. Therefore, the sale can be completed before or without them signing the contract. This statement contradicts the given answer, which is "False."
14.
Which rebuttal do we use FIRST on 95% of our demos?
Correct Answer
F. Think About It
Explanation
The correct answer is "Think About It". This rebuttal is used first on 95% of our demos. This suggests that when presenting our product or service, we prioritize encouraging the prospect to think about the value and benefits it can offer them. By using this rebuttal first, we aim to engage the prospect's interest and get them to consider the potential advantages of our offering.
15.
Select the 4 floor prices for the 4 Max packages (Custom, Silver, Gold, Platinum) (Select 4)
Correct Answer(s)
C. 479
H. 999
M. 1499
R. 1999
Explanation
The given answer includes the floor prices for the 4 Max packages. The prices selected are 479, 999, 1499, and 1999.
16.
What is the Ads budget for a Custom Max package of $599?
Correct Answer(s)
270
$270
270.00
$270.00
Explanation
The Ads budget for a Custom Max package of $599 is $270. This is indicated by the answer options that include the amount $270 in various formats such as 270, $270, 270.00, and $270.00.
17.
My client called/emailed me to request a follow-up after the sale. I should inform...
ExplanationThe correct answer is
[email protected] because the client is requesting a follow-up after the sale, which indicates that they have already made the purchase. Therefore, it is appropriate to direct the client to the customer care email for any post-sale inquiries or support they may need.