Aurora - Yep 2014 Survey
The Aurora - YEP 2014 Survey assesses understanding of promotional strategies for Nespresso machines, focusing on customer eligibility, registration processes, and credit application. It's crucial for enhancing customer service and sales proficiency.
- 1.
Have you read and understood the document sent to you about the promotion?
- 2.
Have you read the email sent to you with all the instructions on how to update your Aurora app?
- 3.
Do you know what your User iD is? Please type in your ID below
- 4.
What is the Year End Promotion 2014 (YEP14)?
- A.
The customer gets a full credit of £75/€90 on all milk machines
- B.
A customer gets a total of £75/€90 divided in 3 orders of £25/€30 whereby each order triggers the next £25/€30 credit on all Nespresso Machines
- C.
A customer gets a total of £75/€90 divided in 3 orders of £25/€30 whereby each order triggers the next £25/€30 credit on only MILK Nespresso Machines
- D.
I did not know we were in Promotion
Correct Answer
C. A customer gets a total of £75/€90 divided in 3 orders of £25/€30 whereby each order triggers the next £25/€30 credit on only MILK Nespresso MachinesExplanation
The correct answer states that the Year End Promotion 2014 (YEP14) allows a customer to receive a total of £75/€90 in credits, divided into 3 orders of £25/€30 each. However, these credits can only be triggered on MILK Nespresso Machines, indicating that the promotion specifically applies to these machines and not all Nespresso Machines.Rate this question:
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- 5.
What happens if the customer buys and wants to register 2 milk machines on their names? (select 2 correct answers)
- A.
A. Customer will receive the £75/€90 credit for each of their machines where the credit will be split over 3 orders, totalling up to £150/€180
- B.
B. Customer will receive £75/€90 for the first machine and £25/€30 for the second machine, where the credit will be split over 3 orders, totalling up to £100/€120. The customer must
- C.
C. The CM can register the 1st machine with the Ambassador. However, the 2nd machine (for the £25/€30) must be done online by the CM himself online.
Correct Answer(s)
B. B. Customer will receive £75/€90 for the first machine and £25/€30 for the second machine, where the credit will be split over 3 orders, totalling up to £100/€120. The customer must
C. C. The CM can register the 1st machine with the Ambassador. However, the 2nd machine (for the £25/€30) must be done online by the CM himself online.Explanation
If the customer buys and wants to register 2 milk machines on their names, they will receive £75/€90 credit for the first machine and £25/€30 credit for the second machine. The credit will be split over 3 orders, totaling up to £100/€120. The customer must register the first machine with the Ambassador, but the registration for the second machine must be done online by the customer themselves.Rate this question:
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- 6.
If the customer registers via the Aurora app, and decides to ‘ORDER LATER’
- A.
The credit is applied to their new account automatically and I SHOULD stamp their receipt
- B.
The credit is not applied to their new account, so they need to take a voucher or apply online, therefore I SHOULD NOT stamp their receipt
Correct Answer
A. The credit is applied to their new account automatically and I SHOULD stamp their receiptExplanation
If the customer registers via the Aurora app and decides to 'ORDER LATER', the credit is applied to their new account automatically. Therefore, I should stamp their receipt to indicate that the credit has been applied.Rate this question:
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- 7.
If the customer registers via the Aurora app, and decides to ‘ORDER NOW’ (select all correct answers)
- A.
I have to click on the gift box in order to add the credit to their order.
- B.
If I don’t see the –“£25.00” / “-€30.00 deducted from the total price on the order, it means that the credit has not been applied.
- C.
The customer has the option to apply or not to apply for the credit via the aurora app
- D.
The credit is applied to the order automatically and customer cannot opt out of applying for the credit
- E.
If the customer decides to apply for the credit I SHOULD stamp their receipt
- F.
If Customer decides to apply for the credit I SHOULD NOT stamp their receipt
- G.
If Customer decides NOT to apply for their credit I should still stamp their receipt
- H.
If Customer decides NOT to apply for their credit I SHOULD NOT stamp their receipt, I should give them a voucher so they can apply at a later date.
Correct Answer(s)
A. I have to click on the gift box in order to add the credit to their order.
B. If I don’t see the –“£25.00” / “-€30.00 deducted from the total price on the order, it means that the credit has not been applied.
C. The customer has the option to apply or not to apply for the credit via the aurora app
E. If the customer decides to apply for the credit I SHOULD stamp their receipt
H. If Customer decides NOT to apply for their credit I SHOULD NOT stamp their receipt, I should give them a voucher so they can apply at a later date.Explanation
If the customer registers via the Aurora app and decides to 'ORDER NOW', the credit can be added to their order by clicking on the gift box. If the credit is not deducted from the total price on the order, it means that the credit has not been applied. The customer has the option to apply or not to apply for the credit via the Aurora app. If the customer decides to apply for the credit, the receipt should be stamped. However, if the customer decides not to apply for the credit, the receipt should not be stamped, and instead, they should be given a voucher to apply for the credit at a later date.Rate this question:
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- 8.
What happens if you do not have a machine serial number and the customer wants to register? (select all correct answers)
- A.
I should register the customer and add 0000000000000000000 in the place of the serial number
- B.
I should NOT register any new customer if they do not have the machine serial number to hand. I should give them a voucher and invite them to apply online or via the post
Correct Answer
B. I should NOT register any new customer if they do not have the machine serial number to hand. I should give them a voucher and invite them to apply online or via the postExplanation
If a customer does not have a machine serial number, the correct action is to not register them as a new customer. Instead, they should be given a voucher and invited to apply online or via the post. This ensures that the registration process is completed accurately and prevents any potential issues or errors that may arise from entering a placeholder serial number.Rate this question:
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- 9.
What happens if an existing member want to apply for their credit via the Aurora app
- A.
I should register the existing club member just how I would register a new club member
- B.
I should NOT register any existing club members via the Aurora app. I should give them a voucher and invite them to apply online or via the post
Correct Answer
B. I should NOT register any existing club members via the Aurora app. I should give them a voucher and invite them to apply online or via the post -
- 10.
Please open your Aurora app now, and check which of the below version you are on:
- A.
1.2.8
- B.
1.2.28
- C.
2.1.0(2085)
- D.
3.0.0(2048)
Correct Answer
B. 1.2.28Explanation
The correct answer is 1.2.28. This is the version that the user should check for in their Aurora app.Rate this question:
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- 11.
What happens if you don’t know understand the information that has been sent to you or if you are having trouble following the instructions? (select 1 correct answer)
- A.
I keep quiet as I do not want to get in trouble for not understanding something
- B.
I ask my manager for help before the promotion starts
Correct Answer
B. I ask my manager for help before the promotion startsExplanation
If you don't understand the information or have trouble following the instructions, it is important to ask for help from your manager before the promotion starts. This shows initiative and a willingness to seek clarification, ensuring that you have a clear understanding of the task at hand and can perform it effectively. Keeping quiet and not seeking help may lead to mistakes or misunderstandings, which could negatively impact your performance and potentially result in consequences.Rate this question:
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- 12.
What should I do before my first shiftafter the promotion is over (31st Jan)
- A.
Nothing
- B.
Not update my app and carry on applying the credit to customer’s registrations until someone finds out
- C.
Update my app so the promotion credit is removed from the app and I have the latest version
Correct Answer
C. Update my app so the promotion credit is removed from the app and I have the latest versionExplanation
Before starting your first shift after the promotion is over on January 31st, you should update your app. This is necessary to ensure that the promotion credit is removed from the app and you have the latest version. By doing so, you are following the correct procedure and avoiding any potential issues or discrepancies that may arise if you continue applying the credit without updating the app.Rate this question:
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- 13.
If I do not keep my Aurora app up to date and/or I do not use the correct login details, it can affect my score on the 5 Star Programme. Is this true or false? (select 1 correct answer)
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
If the Aurora app is not kept up to date or if incorrect login details are used, it can affect the score on the 5 Star Programme. This suggests that keeping the app updated and using the correct login details is important for maintaining a good score on the programme.Rate this question:
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- 14.
If I do not follow the correct procedure for the promotion what are the implications? (select all correct answers)
- A.
The customers receives false information and are therefore unsure of the correct details of the promotion
- B.
The credit is not applied correctly to the customer’s account leading to complaints and delays
- C.
The customers receives a negative experience from Nespresso
- D.
The reputation of the retailer and Nespresso is damaged
- E.
I will get marked down on my 5 Star Programme
- F.
The customer is happy and will receive the credit as normal
Correct Answer(s)
A. The customers receives false information and are therefore unsure of the correct details of the promotion
B. The credit is not applied correctly to the customer’s account leading to complaints and delays
C. The customers receives a negative experience from Nespresso
D. The reputation of the retailer and Nespresso is damaged
E. I will get marked down on my 5 Star ProgrammeExplanation
If the correct procedure for the promotion is not followed, several implications can occur. The customers may receive false information and become unsure of the correct details of the promotion. Additionally, the credit may not be applied correctly to the customer's account, leading to complaints and delays. This can result in a negative experience for the customers and damage the reputation of both the retailer and Nespresso. Moreover, the person responsible for not following the correct procedure may be marked down on their 5 Star Programme.Rate this question:
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Current Version
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Mar 22, 2023Quiz Edited by
ProProfs Editorial Team -
Nov 06, 2014Quiz Created by
Laura Leonard
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