Trivia Questions On Customer Service Conversation Skills! Quiz

The correct answer explains that the customer's concern about privacy is understood, and reassures them that their name is the only information needed for the specialist to address them properly. This response acknowledges the customer's hesitation and provides a clear explanation of why their name is necessary, while also respecting their privacy concerns.

The customer does not qualify because the question asks if the customer qualifies, and the answer is "No". The reason for this is that the customer states that their brother is the owner of the business, indicating that they do not have ownership or control of the business themselves. They only assist with financial matters, which does not meet the criteria for qualification.

The suggested explanation for the given correct answer is that it is a polite and persuasive response to a customer who expresses disinterest. It acknowledges their lack of interest but also highlights the potential benefits they could receive from the call, such as obtaining information for a cash advance without any commitment. By asking if they are sure multiple times, it shows a willingness to address any concerns or doubts the customer may have and encourages them to reconsider their decision.

The question asks if a customer qualifies based on making 10k in revenue a month. Since the answer is "No," it implies that making 10k in revenue a month does not qualify the customer.

The given correct answer, "FINAL DOCUMENTATION," is the missing word in the sentence. This answer makes sense in the context of the sentence as it suggests that the transfer is being made in order to complete the final documentation required for the loan to be processed and approved.

The correct hand off for Nextwave is: "Hi, I'm calling with a transfer from cash services call center. The business name is ________________. Name of the customer is _____________. And phone number is _______________. Mr/Mrs____ Go ahead." This is the correct hand off because it includes all the necessary information for the recipient to proceed with the transfer.

The correct opening is False. The given statement is not the correct opening for a call to Cash Services. While it is a polite greeting, it assumes that the person on the other end is calling to inquire about receiving a cash advance for their business. A more appropriate opening would be a neutral greeting that allows the caller to state their purpose for calling.

The information should be given to the owner of the business because they are the ultimate decision-maker and have the authority to make informed decisions based on the information provided. They have the overall responsibility for the business and are accountable for its success or failure. The owner needs to be kept informed to ensure that they have all the necessary information to make strategic decisions and take appropriate actions to benefit the business.

The correct rebuttal for when a customer asks "How did you know I own a business" is that the company works with the nation's leading funding companies and they provide them with reports. These reports allow the company to reach out to customers who own businesses and offer them their program. This explanation implies that the company has access to data from reputable sources, which is how they obtained information about the customer owning a business.

The correct closing is "OK GREAT! SINCE YOU QUALIFY, PLEASE HOLD ON, WHILE I TRANSFER YOU SO WE CAN GET THE FINAL DOCUMENTATION TO GET YOUR LOAN TO YOU." This closing is appropriate because it acknowledges the customer's qualification and assures them that the final documentation for their loan will be processed. It also maintains a positive and friendly tone, which can help to build rapport with the customer.