Trivia Questions On Customer Service Conversation Skills! Quiz
Trivia questions on customer service conversation skills! Customer service personnel are the best people to go to when someone has an issue with a service or is looking to acquire one. If you work in this department, you should be ready for any question. How about you give the quiz a try and see how skilled you actually are.
- 1.
What is should you respond if a customer says they are not interested?
- A.
Ok, Thank you for your time
- B.
Great! I just need to ask you some qualifying questions...
- C.
Are you sure you do not want to take advantage of this call and get the information for a cash advance for your business without any commitment?
- D.
Are you sure?? You can be greatly benefited from this
Correct Answer
C. Are you sure you do not want to take advantage of this call and get the information for a cash advance for your business without any commitment?Explanation
The suggested explanation for the given correct answer is that it is a polite and persuasive response to a customer who expresses disinterest. It acknowledges their lack of interest but also highlights the potential benefits they could receive from the call, such as obtaining information for a cash advance without any commitment. By asking if they are sure multiple times, it shows a willingness to address any concerns or doubts the customer may have and encourages them to reconsider their decision.Rate this question:
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- 2.
"Thank you for calling Cash Services, are you interested in receiving a cash advance for your business?" Is the correct opening?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The correct opening is False. The given statement is not the correct opening for a call to Cash Services. While it is a polite greeting, it assumes that the person on the other end is calling to inquire about receiving a cash advance for their business. A more appropriate opening would be a neutral greeting that allows the caller to state their purpose for calling.Rate this question:
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- 3.
If a customer makes 10k in revenue a month, do they qualify?
- A.
Yes!
- B.
No!
Correct Answer
B. No!Explanation
The question asks if a customer qualifies based on making 10k in revenue a month. Since the answer is "No," it implies that making 10k in revenue a month does not qualify the customer.Rate this question:
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- 4.
What is the correct rebuttal for when a customer asks "How did you know I own a business"
- A.
I understand your concern about your privacy, but I’m not going to ask you for any personal information i just need to know, how long have you owned your business for?
- B.
We work with several different data sources and referral companies and they passed your number along to us and at some point your number was opted in to receive this call.
- C.
We work with the nation’s leading funding companies and they provide us with reports so we can reach out to customers like you and offer them this great program.
Correct Answer
C. We work with the nation’s leading funding companies and they provide us with reports so we can reach out to customers like you and offer them this great program.Explanation
The correct rebuttal for when a customer asks "How did you know I own a business" is that the company works with the nation's leading funding companies and they provide them with reports. These reports allow the company to reach out to customers who own businesses and offer them their program. This explanation implies that the company has access to data from reputable sources, which is how they obtained information about the customer owning a business.Rate this question:
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- 5.
If the customer says "My brother is the owner of the business but I help him out with everything financial" Does the customer qualify?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
The customer does not qualify because the question asks if the customer qualifies, and the answer is "No". The reason for this is that the customer states that their brother is the owner of the business, indicating that they do not have ownership or control of the business themselves. They only assist with financial matters, which does not meet the criteria for qualification.Rate this question:
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- 6.
What is the correct hand off for Nextwave?
- A.
Hi, I have a live transfer for you, His/her name is _______ , and The lead number is______ Phone number is ________ Mr/Mrs____ Go ahead .
- B.
Hi, I'm calling with a transfer from cash services call center The business name is ________________ Name of the customer is _____________ And phone number is __________________ Mr/Mrs____ Go ahead .
Correct Answer
B. Hi, I'm calling with a transfer from cash services call center The business name is ________________ Name of the customer is _____________ And pHone number is __________________ Mr/Mrs____ Go ahead .Explanation
The correct hand off for Nextwave is: "Hi, I'm calling with a transfer from cash services call center. The business name is ________________. Name of the customer is _____________. And phone number is _______________. Mr/Mrs____ Go ahead." This is the correct hand off because it includes all the necessary information for the recipient to proceed with the transfer.Rate this question:
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- 7.
Since you qualify, please hold on, while I transfer you so we can get the _________ to get your loan to you.
Correct Answer
FINAL DOCUMENTATIONExplanation
The given correct answer, "FINAL DOCUMENTATION," is the missing word in the sentence. This answer makes sense in the context of the sentence as it suggests that the transfer is being made in order to complete the final documentation required for the loan to be processed and approved.Rate this question:
- 8.
If a customer is not willing to give their name, what should you say?
- A.
Ok, so may i have the name of your business please?
- B.
I understand your concern about your privacy, but I’m not going to ask you for anything else I just need your name so the specialist can address you properly.
Correct Answer
B. I understand your concern about your privacy, but I’m not going to ask you for anything else I just need your name so the specialist can address you properly.Explanation
The correct answer explains that the customer's concern about privacy is understood, and reassures them that their name is the only information needed for the specialist to address them properly. This response acknowledges the customer's hesitation and provides a clear explanation of why their name is necessary, while also respecting their privacy concerns.Rate this question:
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- 9.
Who can we give the information to?
- A.
Secretary
- B.
Manager in Charge
- C.
Owner of business
- D.
Financial Adviser
Correct Answer
C. Owner of businessExplanation
The information should be given to the owner of the business because they are the ultimate decision-maker and have the authority to make informed decisions based on the information provided. They have the overall responsibility for the business and are accountable for its success or failure. The owner needs to be kept informed to ensure that they have all the necessary information to make strategic decisions and take appropriate actions to benefit the business.Rate this question:
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- 10.
What is the correct closing? [do not include customers name or the phrase Mr.____ ]
Correct Answer
OK GREAT! SINCE YOU QUALIFY, PLEASE HOLD ON, WHILE I TRANSFER YOU SO WE CAN GET THE FINAL DOCUMENTATION TO GET YOUR LOAN TO YOU.Explanation
The correct closing is "OK GREAT! SINCE YOU QUALIFY, PLEASE HOLD ON, WHILE I TRANSFER YOU SO WE CAN GET THE FINAL DOCUMENTATION TO GET YOUR LOAN TO YOU." This closing is appropriate because it acknowledges the customer's qualification and assures them that the final documentation for their loan will be processed. It also maintains a positive and friendly tone, which can help to build rapport with the customer.Rate this question:
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Current Version
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Mar 21, 2023Quiz Edited by
ProProfs Editorial Team -
Nov 11, 2014Quiz Created by
Hsecurity_Mcash
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