Organizational Behavior Chapter 4

1.

_________ refers to the psychological response to demands when there is something at stake for the individual and when coping with these demands would tax or exceed the individual's capacity or resourses.

A.

Stress
B.

Stressors
C.

Cognitive Coping
D.

Behavioral Coping

Correct Answer
A. Stress

Explanation
Stress refers to the psychological response to demands when there is something at stake for the individual and when coping with these demands would tax or exceed the individual's capacity or resources.

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2.

___________ come in two general forms: challenge and hindrance.

A.

Stressors
B.

Sress
C.

Coping
D.

Strain

Correct Answer
A. Stressors

Explanation
Stressors are factors or situations that can cause stress. They can be categorized into two general forms: challenge stressors and hindrance stressors. Challenge stressors are situations that are perceived as opportunities for growth and development, while hindrance stressors are situations that are perceived as obstacles or barriers to achieving goals. Understanding the different types of stressors can help individuals better identify and manage their stress levels.

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3.

____________with stress involves thoughts and behaviors that address one of two goals: addressing the stressful demand or decreasing the emotional discomfort associated with the demand.

A.

Coping
B.

Dealing
C.

Issues
D.

Primary appraisal

Correct Answer
A. Coping

Explanation
Coping with stress involves thoughts and behaviors that address one of two goals: addressing the stressful demand or decreasing the emotional discomfort associated with the demand. Coping strategies can vary from person to person and may include problem-solving, seeking social support, engaging in relaxation techniques, or engaging in activities that provide distraction or enjoyment. The process of coping helps individuals manage and adapt to stressful situations, ultimately reducing the negative impact of stress on their well-being.

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4.

_____________ tend to experience more stressors, appraise more demands as stressful, and experience more strains.

A.

Type A personality people
B.

Supervisors
C.

People with General Adaptation Syndrome
D.

Biologists

Correct Answer
A. Type A personality people

Explanation
Type A personality people tend to experience more stressors, appraise more demands as stressful, and experience more strains. This is because individuals with Type A personality traits are characterized by competitiveness, time urgency, and a strong desire for achievement. These traits can lead to a higher likelihood of experiencing stressors in various aspects of life, such as work, relationships, and personal goals. Additionally, their tendency to perceive more demands as stressful and their drive for success can contribute to increased levels of strain, both physical and psychological.

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5.

Over time, this response to stress wears out the body, and exhaustion and collapse may occur.

A.

General Adaptation Syndrome
B.

Behavioral coping
C.

Emotion-focused coping
D.

Cognitive coping

Correct Answer
A. General Adaptation Syndrome

Explanation
General Adaptation Syndrome (GAS) is a theory that explains how the body responds to stress. It consists of three stages: alarm, resistance, and exhaustion. During the alarm stage, the body prepares for fight or flight response. In the resistance stage, the body tries to adapt and cope with the stressor. However, if the stressor persists for a long time, the body enters the exhaustion stage, where it becomes worn out and susceptible to physical and mental collapse. Therefore, the given answer of General Adaptation Syndrome is a suitable explanation for the statement about the body's response to stress over time.

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6.

What are the stages of General Adaptation Syndrome?

A.

Alarm, resistance, exhaustion
B.

React, embrace, resolve
C.

Alert, organize, respond
D.

Attention, evaluate, act

Correct Answer
A. Alarm, resistance, exhaustion

Explanation
The stages of General Adaptation Syndrome are alarm, resistance, and exhaustion. During the alarm stage, the body recognizes a stressor and activates the fight-or-flight response. In the resistance stage, the body tries to adapt to the stressor and maintain physiological balance. If the stressor persists for a long time, the body enters the exhaustion stage, where its resources become depleted, leading to physical and mental exhaustion.

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7.

Which of the following is a strain reduction practice:

A.

Relaxation techniques
B.

Cognitive-behavioral techniques
C.

Health and wellness programs
D.

All of these

Correct Answer
D. All of these

Explanation
All of the options listed - relaxation techniques, cognitive-behavioral techniques, and health and wellness programs - are strain reduction practices. Relaxation techniques help to calm the mind and body, reducing stress and strain. Cognitive-behavioral techniques involve identifying and changing negative thought patterns, which can help to reduce strain. Health and wellness programs promote overall well-being, including physical and mental health, which can also contribute to strain reduction. Therefore, all of these options can be considered as effective practices for reducing strain.

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8.

The behavioral methods of someone who deals with stress in a ________ way, would do so by working harder, seeking assistance, and/or acquiring additional resources.

A.

Problem-Focused
B.

Emotion-Focused
C.

Cognitive
D.

Behavioral

Correct Answer
A. Problem-Focused

Explanation
Someone who deals with stress in a problem-focused way would tackle the stressor directly by working harder, seeking assistance, and acquiring additional resources. They would focus on finding practical solutions to the problem causing the stress rather than getting caught up in their emotions or thoughts about it. This approach involves taking proactive steps to address the source of stress and actively working towards resolving it.

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9.

______________ are typically perceived as opportunities for growth, learning, and achievement.

A.

Challenge Stressors
B.

Hindrance Stressors
C.

Role Ambiguity Stressors
D.

All of these

Correct Answer
A. Challenge Stressors

Explanation
Challenge stressors are typically perceived as opportunities for growth, learning, and achievement. These stressors are situations or tasks that may be demanding, but they are seen as positive and motivating. They provide individuals with a chance to develop new skills, overcome obstacles, and experience personal growth. Unlike hindrance stressors, which are perceived as obstacles or barriers to success, challenge stressors are viewed as opportunities for individuals to excel and thrive. Role ambiguity stressors, on the other hand, refer to situations where individuals are unclear about their roles and responsibilities, causing stress and confusion. Therefore, the correct answer is challenge stressors.

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10.

An evaluation of the significance and meaning of demands that are being confronted.

A.

Primary Appraisal
B.

Secondary Appraisal
C.

Coping
D.

Social Support

Correct Answer
A. Primary Appraisal

Explanation
Primary appraisal refers to the initial evaluation of a situation to determine its significance and meaning. It involves assessing whether the situation is relevant to one's goals, whether it poses a threat or harm, and whether it can be managed effectively. This process helps individuals to understand and interpret the demands they are facing, and it influences their emotional and behavioral responses. Primary appraisal is the first step in the stress response, as it determines how individuals perceive and react to the demands they encounter.

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11.

_____________ are negative consequences that occur when an individual's capacity or resouces to cope are exceeded.

A.

Strains
B.

Challenge Stressors
C.

Role Overload
D.

Burnouts

Correct Answer
A. Strains

Explanation
Strains refer to negative consequences that occur when an individual's capacity or resources to cope are exceeded. These consequences can manifest in various forms such as physical, emotional, or psychological symptoms. Strains can result from various factors such as work-related stress, personal problems, or overwhelming responsibilities. When individuals face excessive demands or pressures that surpass their ability to handle them effectively, they may experience strains that can impact their well-being and overall functioning.

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