Patient Connect Level One Certification Exam
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The Patient Connect Level One Certification Exam assesses knowledge on ExpressBill Services, including address cleansing, patient-friendly billing, and rules-based processing. It is crucial for professionals handling patient billing and data management.
Questions and Answers
- 1.
What are ExpressBill Services?
- 2.
Describe the value proposition of ExpressBill Services.
- 3.
Define the steps in the "address cleansing" process and why it is of value to a customer. Define each tool used in the process.
- 4.
What is Patient Friendly Billing?
- 5.
Are statement files produced by a single HIS platform "standard" across all customers? Explain.
- 6.
Define "rules based" processing/mapping and the value it provides. Give examples of rules based options driven by flags within the statement file.
- 7.
Name three types of recommended data suppressions. Give specific examples and the value proposition of each type.
- 8.
Give examples of various types of documents that can be provided via ExpressBill Services.
- 9.
Define NCOA Link and what value it provides?
- 10.
Define DPV and what value it provides.
- 11.
Where are the ExpressBill processing facilities located?
- 12.
What value does Emdeon's CASS certified software provide in the address cleansing process?
- 13.
What is Return Mail Manager?
- 14.
Define Return Mail Manager and describe the value proposition.
- 15.
Why is it important to have both Address Validation on the front-end and Return Mail Manager on the back-end?
- 16.
What services/products comprise the Emdeon Patient Connect suite?
- 17.
Name 5 - 6 ways for a provider to take in patient payments.
- 18.
What is Patient Pay Online?
- 19.
What is the value proposition of Patient Pay Online?
- 20.
From where is Patient Pay Online (PPOL) launched?
- 21.
What forms of payment are accepted via Patient Pay Online?
- 22.
Describe the value proposition of having Patient Pay Online with ExpressBill.
- 23.
Can patients make payments that will create credit balances in PPOL?
- 24.
Can a patient securely communicate with the provider's customer support via the PPOL tool?
- 25.
Which tabs within PPOL can contain customized provider content and provide a few examples of custom content that may be included in the PPOL tool.
- 26.
Where is the information for PPOL hosted? Who is responsible for maintaining the PPOL tool? What is required from the provider's Webmaster?
- 27.
Name specific characteristics of the PPOL site's background page that can be customized for the provider.
- 28.
Does a patient have to enroll for an online account in PPOL in order to pay their bill? Explain.
- 29.
What does it mean to "validate" a patient for an online payment, and why is it recommended? What data fields are required to "validate" a patient for payment online on PPOL?
- 30.
In PPOL, can patients suppress paper statements and elect to receive statements electronically only?
- 31.
When a payment is made in PPOL, is it reflected in each of the Patient Amount Due, Patient Payment Pending, and Payment History fields in real-time?
- 32.
In PPOL, can patients add other accounts that they are responsible for to their account as long as they have the correct authentication information?
- 33.
If a patient has enrolled for an online account in PPOL, what type of statements can be viewed by the patient? Recent statements, Previous statements, or both recent and previous statements?
- 34.
In what format does a full patient bill display in PPOL? In what format does a summary of the patient bill display in PPOL?
- 35.
Is a proactive alert sent to the provider when a patient makes a change to their account in PPOL?
- 36.
What is eCashiering?
- 37.
What is the value proposition of eCashiering?
- 38.
Is our eCashiering solution compatible with ATM cards that require use of a PIN? Explain.
- 39.
Can payments be accepted in eCashiering for previous balances, current balances, or both?
- 40.
Who is responsible for setting up and changing user permissions in eCashiering?
- 41.
When applying a payment in eCashiering, what is needed to use the "search" field? Is there another option for applying a payment?
- 42.
Will the eCashiering system require payment plans to be calculated manually or automatically? Explain.
- 43.
How many data elements are included in the custom reporting tool of eCashiering?
- 44.
List the key features of Document Archive.
- 45.
How long are the increments that ExpressBill documents can be stored with Emdeon Document Archive?
- 46.
Describe in detail the two options customers have for merchant processing. Explain the pros and cons of each option.
- 47.
What is the purpose of a Lockbox?
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Current Version
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Aug 03, 2023Quiz Edited by
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Jan 29, 2010Quiz Created by
Chrissiebrady
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