Patient Connect Level One Certification Exam

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Quizzes Created: 1 | Total Attempts: 69

Questions: 47 | Attempts: 69 | Updated: Aug 3, 2023

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Patient Connect Level One Certification Exam - Quiz

Level One written certification exam

Questions and Answers

1.

What are ExpressBill Services?
2.

Describe the value proposition of ExpressBill Services.
3.

Define the steps in the "address cleansing" process and why it is of value to a customer. Define each tool used in the process.
4.

What is Patient Friendly Billing?
5.

Are statement files produced by a single HIS platform "standard" across all customers? Explain.
6.

Define "rules based" processing/mapping and the value it provides. Give examples of rules based options driven by flags within the statement file.
7.

Name three types of recommended data suppressions. Give specific examples and the value proposition of each type.
8.

Give examples of various types of documents that can be provided via ExpressBill Services.
9.

Define NCOA Link and what value it provides?
10.

Define DPV and what value it provides.
11.

Where are the ExpressBill processing facilities located?
12.

What value does Emdeon's CASS certified software provide in the address cleansing process?
13.

What is Return Mail Manager?
14.

Define Return Mail Manager and describe the value proposition.
15.

Why is it important to have both Address Validation on the front-end and Return Mail Manager on the back-end?
16.

What services/products comprise the Emdeon Patient Connect suite?
17.

Name 5 - 6 ways for a provider to take in patient payments.
18.

What is Patient Pay Online?
19.

What is the value proposition of Patient Pay Online?
20.

From where is Patient Pay Online (PPOL) launched?
21.

What forms of payment are accepted via Patient Pay Online?
22.

Describe the value proposition of having Patient Pay Online with ExpressBill.
23.

Can patients make payments that will create credit balances in PPOL?
24.

Can a patient securely communicate with the provider's customer support via the PPOL tool?
25.

Which tabs within PPOL can contain customized provider content and provide a few examples of custom content that may be included in the PPOL tool.
26.

Where is the information for PPOL hosted? Who is responsible for maintaining the PPOL tool? What is required from the provider's Webmaster?
27.

Name specific characteristics of the PPOL site's background page that can be customized for the provider.
28.

Does a patient have to enroll for an online account in PPOL in order to pay their bill? Explain.
29.

What does it mean to "validate" a patient for an online payment, and why is it recommended? What data fields are required to "validate" a patient for payment online on PPOL?
30.

In PPOL, can patients suppress paper statements and elect to receive statements electronically only?
31.

When a payment is made in PPOL, is it reflected in each of the Patient Amount Due, Patient Payment Pending, and Payment History fields in real-time?
32.

In PPOL, can patients add other accounts that they are responsible for to their account as long as they have the correct authentication information?
33.

If a patient has enrolled for an online account in PPOL, what type of statements can be viewed by the patient? Recent statements, Previous statements, or both recent and previous statements?
34.

In what format does a full patient bill display in PPOL? In what format does a summary of the patient bill display in PPOL?
35.

Is a proactive alert sent to the provider when a patient makes a change to their account in PPOL?
36.

What is eCashiering?
37.

What is the value proposition of eCashiering?
38.

Is our eCashiering solution compatible with ATM cards that require use of a PIN? Explain.
39.

Can payments be accepted in eCashiering for previous balances, current balances, or both?
40.

Who is responsible for setting up and changing user permissions in eCashiering?
41.

When applying a payment in eCashiering, what is needed to use the "search" field? Is there another option for applying a payment?
42.

Will the eCashiering system require payment plans to be calculated manually or automatically? Explain.
43.

How many data elements are included in the custom reporting tool of eCashiering?
44.

List the key features of Document Archive.
45.

How long are the increments that ExpressBill documents can be stored with Emdeon Document Archive?
46.

Describe in detail the two options customers have for merchant processing. Explain the pros and cons of each option.
47.

What is the purpose of a Lockbox?

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Current Version
Aug 03, 2023

Quiz Edited by
ProProfs Editorial Team
Jan 29, 2010

Quiz Created by
Chrissiebrady

Patient Connect Level One Certification Exam

What are ExpressBill Services?

Describe the value proposition of ExpressBill Services.

Define the steps in the "address cleansing" process and why it is of value to a customer. Define each tool used in the process.

What is Patient Friendly Billing?

Are statement files produced by a single HIS platform "standard" across all customers? Explain.

Define "rules based" processing/mapping and the value it provides. Give examples of rules based options driven by flags within the statement file.

Name three types of recommended data suppressions. Give specific examples and the value proposition of each type.

Give examples of various types of documents that can be provided via ExpressBill Services.

Define NCOA Link and what value it provides?

Define DPV and what value it provides.

Where are the ExpressBill processing facilities located?

What value does Emdeon's CASS certified software provide in the address cleansing process?

What is Return Mail Manager?

Define Return Mail Manager and describe the value proposition.

Why is it important to have both Address Validation on the front-end and Return Mail Manager on the back-end?

What services/products comprise the Emdeon Patient Connect suite?

Name 5 - 6 ways for a provider to take in patient payments.

What is Patient Pay Online?

What is the value proposition of Patient Pay Online?

From where is Patient Pay Online (PPOL) launched?

What forms of payment are accepted via Patient Pay Online?

Describe the value proposition of having Patient Pay Online with ExpressBill.

Can patients make payments that will create credit balances in PPOL?

Can a patient securely communicate with the provider's customer support via the PPOL tool?

Which tabs within PPOL can contain customized provider content and provide a few examples of custom content that may be included in the PPOL tool.

Where is the information for PPOL hosted? Who is responsible for maintaining the PPOL tool? What is required from the provider's Webmaster?

Name specific characteristics of the PPOL site's background page that can be customized for the provider.

Does a patient have to enroll for an online account in PPOL in order to pay their bill? Explain.

What does it mean to "validate" a patient for an online payment, and why is it recommended? What data fields are required to "validate" a patient for payment online on PPOL?

In PPOL, can patients suppress paper statements and elect to receive statements electronically only?

When a payment is made in PPOL, is it reflected in each of the Patient Amount Due, Patient Payment Pending, and Payment History fields in real-time?

In PPOL, can patients add other accounts that they are responsible for to their account as long as they have the correct authentication information?

If a patient has enrolled for an online account in PPOL, what type of statements can be viewed by the patient? Recent statements, Previous statements, or both recent and previous statements?

In what format does a full patient bill display in PPOL? In what format does a summary of the patient bill display in PPOL?

Is a proactive alert sent to the provider when a patient makes a change to their account in PPOL?

What is eCashiering?

What is the value proposition of eCashiering?

Is our eCashiering solution compatible with ATM cards that require use of a PIN? Explain.

Can payments be accepted in eCashiering for previous balances, current balances, or both?

Who is responsible for setting up and changing user permissions in eCashiering?

When applying a payment in eCashiering, what is needed to use the "search" field? Is there another option for applying a payment?

Will the eCashiering system require payment plans to be calculated manually or automatically? Explain.

How many data elements are included in the custom reporting tool of eCashiering?

List the key features of Document Archive.

How long are the increments that ExpressBill documents can be stored with Emdeon Document Archive?

Describe in detail the two options customers have for merchant processing. Explain the pros and cons of each option.

What is the purpose of a Lockbox?