Public Relations & Education Quiz

1.

Which of the following are general Public Relations objectives for our program?

A.

To publicize the educational and recreational facilities available.
B.

To encourage maximum use of the wading pool site in serving the community.
C.

To promote the role of staff, enabling them to deliver effective service and leadership.
D.

To seek the cooperation of patrons in the interest of their own safety and the safety of others.
E.

All of the above.

Correct Answer
E. All of the above.

Explanation
The correct answer is "All of the above." This means that all of the given statements are general Public Relations objectives for the program. The program aims to publicize the educational and recreational facilities available, encourage maximum use of the wading pool site, promote the role of staff in delivering effective service and leadership, and seek the cooperation of patrons for safety.

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2.

Making eye contact, listing attentively, and presenting yourself with a professional image and attitude are all part of good customer service.

A.

True
B.

False

Correct Answer
A. True

Explanation
Making eye contact, listening attentively, and presenting yourself with a professional image and attitude are all important aspects of providing good customer service. When you make eye contact with customers, it shows that you are engaged and interested in helping them. Listening attentively allows you to understand their needs and concerns better. Presenting yourself with a professional image and attitude creates a positive impression and builds trust with customers. Therefore, the statement is true.

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3.

Which of these are examples of public relations?

A.

During conversations with patrons.
B.

When disciplining children.
C.

When doing first aid, when getting help from other park patrons or small businesses.
D.

Among ourselves.
E.

All of the above.

Correct Answer
E. All of the above.

Explanation
All of the options listed are examples of public relations. Public relations is the practice of managing and maintaining relationships between an organization or individual and the public. Conversations with patrons, disciplining children, seeking help from others, and interactions among ourselves all involve managing relationships and communication with the public, making them examples of public relations.

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4.

To expand a discussion should open-ended questions be used?

A.

True
B.

False

Correct Answer
A. True

Explanation
To expand a discussion, open-ended questions should be used. Open-ended questions allow for more detailed and thoughtful responses, encouraging participants to share their opinions, ideas, and experiences. These questions cannot be answered with a simple "yes" or "no" and instead require more explanation and elaboration. This helps to promote a deeper and more engaging conversation, allowing for a wider range of perspectives to be shared and explored.

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5.

Should close-ended questions be used when looking for specifics? Ex.. During an emergency.

A.

True
B.

False

Correct Answer
A. True

Explanation
Close-ended questions should be used when looking for specifics, especially during an emergency. Close-ended questions typically have a limited number of response options, such as "yes" or "no," which allow for a quick and specific answer. This is particularly important in urgent situations where time is of the essence and clear and concise information is needed to make quick decisions. Therefore, using close-ended questions during an emergency can help gather specific information efficiently.

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6.

What should you keep in mind when you are handling a complaint?

A.

Use a professional approach while listening carefully and maintaining eye contact.
B.

Determine what the customer wants.Get the facts and rephrase.
C.

Solve the problem.
D.

Give choices if you have the authority.
E.

All of the above,

Correct Answer
E. All of the above,

Explanation
When handling a complaint, it is important to keep in mind a professional approach by listening carefully and maintaining eye contact. This shows respect and attentiveness towards the customer. Additionally, determining what the customer wants helps in understanding their needs and expectations. Getting the facts and rephrasing them ensures clear communication and avoids misunderstandings. Solving the problem is crucial to address the customer's concerns and provide a satisfactory resolution. If the authority allows, giving choices to the customer can provide them with options and a sense of control. Therefore, all of the above points should be considered when handling a complaint.

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7.

The most effective way to deal with a general complaint is to confront the individual in an aggressive manor.

A.

True
B.

False

Correct Answer
B. False

Explanation
Confronting an individual in an aggressive manner is not the most effective way to deal with a general complaint. Aggression can escalate the situation and hinder effective communication. It is more productive to approach the individual in a calm and respectful manner, actively listen to their concerns, and work towards finding a solution. This approach promotes understanding, collaboration, and a positive resolution to the complaint.

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8.

The following are examples of Public Education: · Pool safety rules· Programming / Special Events

A.

True
B.

False

Correct Answer
A. True

Explanation
Public education refers to the dissemination of information and knowledge to the general public. In this case, the examples provided, such as pool safety rules and programming/special events, are both forms of public education. Pool safety rules aim to educate the public on how to stay safe while using pools, while programming/special events provide educational opportunities for the public to learn about various topics. Therefore, the statement "The following are examples of Public Education" is true.

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9.

Which of the following examples is NOT part of pool safety.

A.

Height requirements.
B.

Whistle blast.
C.

Wearing the park phone while guarding.
D.

Staff Uniforms.
E.

Diapers.

Correct Answer
E. Diapers.

Explanation
The examples given in the question are all related to pool safety measures except for diapers. Height requirements ensure that only individuals of a certain height can access the pool, reducing the risk of accidents. Whistle blasts are used to alert swimmers and lifeguards of potential dangers or emergencies. Wearing the park phone while guarding allows lifeguards to quickly communicate and call for help if needed. Staff uniforms help identify lifeguards and ensure their visibility. However, diapers are not directly related to pool safety as they are primarily used for infants or individuals who are not potty trained.

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