Q Konnect Program Assessment
Lets check our understanding related to Quality and Its Implementation into everyday's life. .
Questions and Answers
- 1.
Quality is…? Select the correct option and then click on submit.
- A.
Conformance to measurement
- B.
Conformance to Requirements
- C.
Conformance to Material
- D.
None of the above
Correct Answer
B. Conformance to RequirementsExplanation
The correct answer is "Conformance to Requirements" because quality refers to the degree to which a product or service meets the specified requirements or expectations. It is important for a product or service to conform to the requirements set by the customer or industry standards in order to be considered of high quality. Conformance to measurement and conformance to material are not accurate definitions of quality, and "None of the above" is incorrect as the correct option is "Conformance to Requirements".Rate this question:
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- 2.
What should be the flow when identifying customer requirements to ensure quality? Select the correct sequence and click on submit
- A.
Question- Restate- Listen
- B.
Restate- Question- Listen
- C.
Restate- Listen- Question
- D.
Question- Listen- Restate
- E.
Listen- Question- Restate
Correct Answer
E. Listen- Question- RestateExplanation
The correct sequence when identifying customer requirements to ensure quality is to first listen to the customer's needs and concerns, then ask clarifying questions to gain a better understanding, and finally restate the requirements to confirm understanding. This sequence allows for active listening, effective communication, and ensuring that the customer's requirements are accurately understood and met.Rate this question:
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- 3.
Flow Charts are a part…? Select the correct option and click on submit.
- A.
QMS
- B.
EHS
- C.
QC Tools
- D.
RCA
Correct Answer
C. QC ToolsExplanation
Flow charts are a part of QC Tools. QC Tools, also known as Quality Control Tools, are a set of techniques and methodologies used to identify and solve quality-related problems in a systematic manner. Flow charts are graphical representations that depict the flow of a process or a system, helping to visualize and analyze the steps involved and identify areas of improvement or potential issues. Therefore, flow charts are an essential tool within the QC Tools framework.Rate this question:
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- 4.
Check sheets are used for…? Select the correct option and click on submit.
- A.
Data Analysis
- B.
Prioritization
- C.
Data Collection
- D.
Problem Identification
Correct Answer
C. Data CollectionExplanation
Check sheets are used for data collection. They are a simple and effective tool for collecting and organizing data in a systematic manner. Check sheets allow for the recording of data in a structured format, making it easier to analyze and identify patterns or trends. By using check sheets, data can be collected accurately and efficiently, ensuring that the necessary information is gathered for further analysis or problem-solving purposes.Rate this question:
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- 5.
While creating a RCA roadmap, which Quality Tool is applicable during “Quantification & Prioritization”? Select the correct option and click on submit.
- A.
Ishikawa Diagram
- B.
5 Why
- C.
Benchmarking
- D.
Flowchart
- E.
Pareto Chart
Correct Answer
E. Pareto ChartExplanation
During the "Quantification & Prioritization" phase of creating a RCA roadmap, the applicable quality tool is the Pareto Chart. A Pareto Chart is a type of bar graph that displays the frequency or impact of various problems or causes in descending order. It helps to identify the most significant issues or causes that need to be addressed first, allowing for effective prioritization of efforts and resources.Rate this question:
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- 6.
What does “CAPA” stand for? Select the correct option and click on submit.
- A.
Correction And Prevention Analysis
- B.
Corrective And Preventive Actions
- C.
Correction And Process Analysis
- D.
Correction And Process Actions
Correct Answer
B. Corrective And Preventive ActionsExplanation
CAPA stands for Corrective And Preventive Actions. This term refers to a systematic approach taken by organizations to identify and address the root causes of problems or nonconformities in order to prevent their recurrence. It involves investigating the cause of an issue, implementing corrective actions to fix the immediate problem, and implementing preventive actions to prevent similar issues from happening in the future. This process helps organizations improve their processes, products, and services, and ensure continuous improvement.Rate this question:
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- 7.
The Pareto Principle is based on which rule? Select the correct option and click on submit.
- A.
80/20 Rule
- B.
20/20 Rule
- C.
50/50 Rule
- D.
30/70 Rule
Correct Answer
A. 80/20 RuleExplanation
The Pareto Principle, also known as the 80/20 Rule, states that 80% of the effects come from 20% of the causes. This principle suggests that a small percentage of inputs or efforts often lead to a large percentage of results or outcomes. It is named after Italian economist Vilfredo Pareto, who observed that 80% of the wealth in Italy was owned by 20% of the population. The 80/20 Rule is widely applicable in various fields, such as business, economics, and time management, to identify and focus on the most significant factors that drive outcomes.Rate this question:
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- 8.
What does “RCA” stand for? Select the correct option and click on submit.
- A.
Root Cause Assignment
- B.
Root Cause Analysis
- C.
Report Cause Analysis
- D.
Reduce Cause Analysis
Correct Answer
B. Root Cause AnalysisExplanation
RCA stands for Root Cause Analysis. This is a systematic approach used to identify the underlying causes of problems or incidents. It involves investigating the root causes rather than just addressing the symptoms. By understanding the root causes, organizations can implement effective solutions to prevent the recurrence of the problem.Rate this question:
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- 9.
What is known as the immediate actions taken to solve the problem? Select the correct option and click on submit.
- A.
Corrective Action
- B.
Correction
- C.
Preventive Action
- D.
None of the above
Correct Answer
B. CorrectionExplanation
Correction is the immediate action taken to solve a problem. It involves identifying and rectifying the error or mistake that caused the problem in the first place. By correcting the mistake, the issue can be resolved and prevented from happening again in the future. Corrective action, on the other hand, refers to a broader set of actions taken to address the root cause of a problem and prevent its recurrence. Preventive action, as the name suggests, focuses on proactively identifying and addressing potential issues before they occur.Rate this question:
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- 10.
What does COPQ measure? Select the correct option and click on submit.
- A.
Measure of Quality
- B.
Measure of System
- C.
Measure of Processes
- D.
Measure of Tools
Correct Answer
A. Measure of QualityExplanation
COPQ, or Cost of Poor Quality, is a measure of the financial impact of poor quality in a product or process. It includes the costs associated with defects, rework, scrap, warranty claims, customer complaints, and other quality-related issues. By measuring COPQ, organizations can identify areas of improvement and make informed decisions to reduce costs and improve overall quality.Rate this question:
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- 11.
Which ISO Standard is “Related to Quality Management System”? Select the correct option and click on submit
- A.
ISO 27001
- B.
ISO 9001
- C.
ISO 20000
- D.
14001
Correct Answer
B. ISO 9001Explanation
ISO 9001 is the correct answer because it is the ISO standard specifically related to Quality Management System. ISO 9001 sets out the criteria for a quality management system and is based on a number of quality management principles including a strong customer focus, involvement of top management, a process approach, and continual improvement. This standard helps organizations to consistently provide products and services that meet customer and regulatory requirements, enhance customer satisfaction, and continually improve their performance.Rate this question:
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- 12.
Which ISO Standard is “Related to Service Management System”? Select the correct option and click on submit
- A.
ISO 14001
- B.
ISO 9001
- C.
ISO 27001
- D.
ISO 20000
Correct Answer
D. ISO 20000Explanation
ISO 20000 is the correct answer because it is the ISO standard specifically related to Service Management System. ISO 20000 provides guidance and requirements for establishing, implementing, maintaining, and continually improving a service management system. It helps organizations ensure the effective delivery of services to meet customer requirements and enhance customer satisfaction. ISO 14001 is related to environmental management, ISO 9001 is related to quality management, and ISO 27001 is related to information security management.Rate this question:
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- 13.
ISO 27000 is related to…? Select the correct option and click on submit
- A.
Environment Health & Safety
- B.
Environment Management System
- C.
Quality Management System
- D.
Information Security Management System
Correct Answer
D. Information Security Management SystemExplanation
ISO 27000 is related to Information Security Management System. ISO 27000 is a series of international standards that provide guidelines and best practices for establishing, implementing, maintaining, and continually improving an organization's information security management system. These standards help organizations protect their information assets, such as customer data, intellectual property, and sensitive information, by implementing effective security controls and risk management processes. Compliance with ISO 27000 standards demonstrates an organization's commitment to information security and can help build trust with customers, partners, and stakeholders.Rate this question:
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- 14.
Confidentiality, Integrity, and Availability is related to…? Select the correct option and click on submit.
- A.
ISO 14001
- B.
ISO 20000
- C.
ISO 27001
- D.
None of the above
Correct Answer
C. ISO 27001Explanation
Confidentiality, Integrity, and Availability are related to ISO 27001. ISO 27001 is an international standard that provides guidelines for establishing, implementing, maintaining, and continually improving an information security management system. The standard focuses on ensuring the confidentiality, integrity, and availability of information within an organization. It helps organizations manage and protect their valuable information assets and minimize the risk of unauthorized access, disclosure, alteration, or destruction of information.Rate this question:
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- 15.
What does “PDCA” in Quality Management System stand for? Select the correct option and click on submit.
- A.
Plan- Design-Check-Act
- B.
Prepare- Develop- Create- Act
- C.
Plan- Do- Check- Act
- D.
Prioritize-Do-Check-Act
- E.
Plan-Do-Check-Accumulate
Correct Answer
C. Plan- Do- Check- ActExplanation
PDCA stands for Plan-Do-Check-Act. This is a four-step management method used in quality management systems to continuously improve processes and products. The "Plan" phase involves identifying objectives and creating a plan to achieve them. The "Do" phase involves implementing the plan. The "Check" phase involves monitoring and evaluating the results to determine if they align with the objectives. The "Act" phase involves making adjustments and implementing changes based on the evaluation. This cycle is repeated to ensure ongoing improvement.Rate this question:
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- 16.
Which ISO Standard is “Related to Information Security”? Select the correct option and click on submit.
- A.
ISO 27001
- B.
ISO 20000-1
- C.
ISO 14001
Correct Answer
A. ISO 27001Explanation
ISO 27001 is the correct answer because it is the ISO standard that specifically relates to information security. ISO 27001 provides a framework for establishing, implementing, maintaining, and continually improving an information security management system within the context of the organization's overall business risks. It sets out the criteria for an effective information security management system and helps organizations manage the security of their information assets, including financial information, intellectual property, employee details, and third-party information.Rate this question:
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- 17.
What does “DMAIC” stand for? Choose the correct sequence & response and click on submit.
- A.
Define-Measure-Act-Improve-Control
- B.
Design-Method- Act- Improve-Control
- C.
Define- Measure- Analyze- Improve- Control
- D.
Define- Measure- Analyze- Implement-Control
- E.
Define- Measure-Analyze- Improve-Create
Correct Answer
C. Define- Measure- Analyze- Improve- Control -
- 18.
A process is said to be Six Sigma if it has a certain percentage of accuracy. What is the percentage? Select the correct option and click on submit.
- A.
99.99% Accuracy
- B.
99.997% Accuracy
- C.
99.99967% Accuracy
- D.
99.999999% Accuracy
Correct Answer
C. 99.99967% AccuracyExplanation
A process is considered to be Six Sigma if it has a defect rate of 3.4 defects per million opportunities (DPMO). This translates to a 99.99967% accuracy level, which means that the process is highly reliable and has a very low probability of producing defects.Rate this question:
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- 19.
Lean focuses on eliminating waste. Select the correct option and click on submit.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Lean focuses on eliminating waste, which means it aims to identify and eliminate any activities or processes that do not add value to the final product or service. By reducing waste, such as excess inventory, defects, overproduction, waiting time, and unnecessary transportation, Lean helps improve efficiency, reduce costs, and enhance customer satisfaction. Therefore, the correct answer is True.Rate this question:
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- 20.
How can you handle an Angry Customer? Choose the correct option and click on submit.
- A.
Question- Listen- Apologize- Implement
- B.
Listen-Assure-Empathize-Apologize
- C.
Respect- Answer- Apologize- Empathize
Correct Answer
B. Listen-Assure-Empathize-ApologizeExplanation
To handle an angry customer, it is important to first listen to their concerns and frustrations. This shows that you value their opinion and are willing to understand their perspective. After listening, you should assure the customer that you will address their issue and take appropriate action. This helps to build trust and reassures the customer that their problem will be resolved. Empathizing with the customer's emotions and showing understanding can also help to calm them down and make them feel heard. Finally, apologizing for any inconvenience caused by the situation shows that you take responsibility and care about the customer's satisfaction.Rate this question:
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- 21.
What is our Success Mantra? Select the correct option and click on submit. More than one option can be correct.
- A.
Process First. Customer Next.
- B.
I am just the Solution
- C.
I am part of the Solution and not part of the Problem
- D.
Customer First. Process Next.
Correct Answer(s)
B. I am just the Solution
D. Customer First. Process Next.Explanation
The success mantra is to prioritize being the solution and putting the customer first, while also considering the importance of following the process. This means that the focus should be on finding solutions for the customer and prioritizing their needs, while also ensuring that the necessary processes are followed to achieve success.Rate this question:
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Feb 07, 2017Quiz Created by
Nitin
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