Lets check our understanding related to Quality and Its Implementation into everyday's life. .
True
False
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80/20 Rule
20/20 Rule
50/50 Rule
30/70 Rule
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Measure of Quality
Measure of System
Measure of Processes
Measure of Tools
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Question- Restate- Listen
Restate- Question- Listen
Restate- Listen- Question
Question- Listen- Restate
Listen- Question- Restate
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ISO 27001
ISO 20000-1
ISO 14001
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Question- Listen- Apologize- Implement
Listen-Assure-Empathize-Apologize
Respect- Answer- Apologize- Empathize
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Correction And Prevention Analysis
Corrective And Preventive Actions
Correction And Process Analysis
Correction And Process Actions
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Plan- Design-Check-Act
Prepare- Develop- Create- Act
Plan- Do- Check- Act
Prioritize-Do-Check-Act
Plan-Do-Check-Accumulate
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Define-Measure-Act-Improve-Control
Design-Method- Act- Improve-Control
Define- Measure- Analyze- Improve- Control
Define- Measure- Analyze- Implement-Control
Define- Measure-Analyze- Improve-Create
Environment Health & Safety
Environment Management System
Quality Management System
Information Security Management System
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99.99% Accuracy
99.997% Accuracy
99.99967% Accuracy
99.999999% Accuracy
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ISO 27001
ISO 9001
ISO 20000
14001
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QMS
EHS
QC Tools
RCA
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Data Analysis
Prioritization
Data Collection
Problem Identification
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Conformance to measurement
Conformance to Requirements
Conformance to Material
None of the above
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ISO 14001
ISO 20000
ISO 27001
None of the above
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Ishikawa Diagram
5 Why
Benchmarking
Flowchart
Pareto Chart
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ISO 14001
ISO 9001
ISO 27001
ISO 20000
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Corrective Action
Correction
Preventive Action
None of the above
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Process First. Customer Next.
I am just the Solution
I am part of the Solution and not part of the Problem
Customer First. Process Next.
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