Ntradmin Quiz For Sc/Am Emea

It means that our customers purchase the right to use NTRadmin under demand (similar to rent an application) having all included (software and infrastructure maintenance, technical support and application upgrades). They don’t buy it, they don’t maintain it.

SaaS stands for “Software as a Service”. This modality makes our customers only pay an annual fee for the use of the software without the need of investing on hardware, infrastructure or costs of installation/implementation as the application is setup in minutes through a browser.

Both answers are right.

Because NTRadmin SaaS model is a service which is monitored 24/7/365. It offers top high quality and availability and uses the most advanced security measures (both physical and logical).

Because we offer service availability over 99% and higher and we offer you a 15 day free trial in order to test it, use it and evaluate it.

Because on top of a) and b) NTR is a company which is offering SaaS services worldwide for the last 8 years, has more than 14.000 professional customers worldwide and it’s a reference in the SaaS world. NTR has platforms in BCN, Madrid, Germany, UK, NA, Japan, with more than 200 hundreds servers in place

Any server you want. NTRadmin Selfhosted can be installed everywhere.

You'd need a Windows Server 2003, with SQL Server 2005, IIS and a public IP address.You can check all details on our website: http://www.ntrglobal.com/ntradmin/en-GB/system-requirements-NTRadmin.asp

You'd need a Windows Server with SQL Server (any version), IIS and a minimum of 20GB space available. You can check all details on our website: http://www.ntrglobal.com/ntradmin/en-GB/system-requirements-NTRadmin.asp

Obviously SaaS, as it has always the last improvements and needs 0 investment on hardware or SQL or maintenance from your side.

Obviously SaaS, as Selfhosted version is always one step behind compared to SaaS and have not the newest and most recent funcionalities.

Both answers are correct.

Not really. You have to count that a software is by definition obsolete in less than 3 years. Then you have to count you also need to pay for updates, new versions, technical support, changing the server (hardware), updating the Server Operating System, updating its security (antivirus, firewall, physical securtiy, etc), its DataBase, etc. There are a lot of implications when hosting on your own an application like this.

Not really. When comparing a Selfhosted version with SaaS in general you get advantages like 0 cost of implementation, inmediate setup and start working inmmediately, which is something important as well to take in consideration.

Both answers are totally right. Definetely, SaaS has always more advantages compared with Selfhosted versions from both Technical and Economical point of view.

If we hurry up, you can have an account ready and the service running in a week, which is the standard time we take to setup a specific account for you.

If we hurry up, you can have an account ready in less than 5 minutes. From there, you'll need some time to install the remote agents, which can be very fast if you can use the automatic installation.

If we hurry up, our Support Department will setup the account for you in 48 hours.

The NTRadmin Global Administrator can setup subadministrators accounts and choose from which IP ADDRESS, RANGE OF IP ADDRESSES or MAC ADDRESS those subadministrators could log in the NTRadmin console. That way, you can restrict them to connect to NTRadmin from specific computers/networks.

The Global Administrator can only setup from which MAC ADDRESS those subadministrators could log in the NTRadmin console

NTRadmin cannot restrict remote NTRadmin administrators/subadministrators access as we work with the premise: anywhere/anytime

NTRadmin is an unattended remote control solution, secured and 100% web based, with lots of additional functionalities which will allow IT administrators to control all IT assets in their local area network

NTRadmin is a secure web based solution which allows IT administrators to control PCs, Servers and Laptops and all kind of network devices, no matter where they are located

NTRadmin is a secure web based solution which allows IT administrators to save time, money and efforts while managing, controlling and working remotely with PCs, Servers and Laptops regardless their network size, complexity or geographical location.

Not really, Remote Control and Task Automation are not very important in the NTRadmin definition.

It's only important the Task Automation part.

Absolutely, Remote Control and Task Automation are key to define NTRadmin as those functionalities are the most relevant for our customers as they give a clear solution for most of their pains and needs.

Asking them. They are normal people (a little bit freaky but nice in general). Prepare some clear open questions so they show you their pains and needs. This will generate proactive participation.

Pains and needs are too difficult to express. Wait until your audience is telling you what their pains and needs are.

Wait until the end of the product demo. Then they will tell you what their pains and needs are.

Knowing the product is very important, but doing a LBPD (Long Boring Product Demo) won't help you to convince them AT ALL. So the best you can do is to adapt the demo according to the results of a previous Qualification Interview to your audience.

You could even show directly the manual to them. This is the fastest way to show them how powerful NTRadmin is.

Besides showing them the manual during the demo, you could also demo NTRadmin with a trial account to make it even more real.

Well, the more tools they use the better for them and for the security administrator. I'd recommend them to use them all in parallel.

Sure. With NTRadmin they don't need additional RC solutions as it works in all environments and conditions whenever remote computers have Internet Connection. NTRadmin centralizes in one console a set of tools which makes System Administrators tasks very easy to execute.

No, NTRadmin cannot help as cannot co-exist with other solutions.

Sure, we have a ROI calculator we can use to help you to calculate it.

Most of our current customers are reporting us immediate ROI from the day they start using NTRadmin. They say it saves them a lot of time, dramatically reduces trip costs and human efforts.

Answer a) and b) are right, but consider not only the fact of saving costs (travelling), but the fact of making more business (in the case you are an MSP), the fact of increasing end user satisfaction (reducing down time, working without interrupting them), increasing system administrator satisfaction (easy to work with, zero connectivity issues, working in a second plane), mobility and availability (connecting to it anywhere/anytime), increasing performance and effectiveness, etc.

Imaging you save minimum 1 trip a year per computer (minimum). On average, a single NTRadmin agent costs 40€/year. Don't you think ROI is clear enough?

Our existing customers say they save on average a couple of hours a day using NTRadmin. At the end of the year you'd save around 440 hours a year... probably more as I'm sure you'll save much more time a day as you have several administrators that would use NTRadmin.

Previous examples are both right, but the best would be to have a meeting with her to understand her concerns and give her the right answers. For sure she is not only concerned about the cost, but about payment conditions, renewal conditions, etc.

This calculation is too easy. It cannot be possible that you save so much money a year using NTRadmin.

Right. You save this money/time but consider that at the same time your IT guys can invest this time on doing other things. After all, they become much more efficient.

You're not right. It's impossible to save 25 minutes a day using NTRadmin.

Yes it's bigger due to the recurrent annual fee we charge our customers.

It's not. NTRadmin has an annual fix price with no surprises, no extras, no implementation or consultancy fees, no need for extra hardware or maintenance, no upgrades fees, etc. If you do a honest and clear TCO analysis you'll see that our NTRadmin SaaS TCO is at the end lower than others Self-hosted solutions.

I don't know what TCO is. For sure is not important in order to evaluate our solution.

Yes you should. Those are qualification questions to evaluate your audience and adapt then your speech to their concerns and problems and offer them the best counselling possible on the things that really matters to them.

No you shouldn't. You won't get any positive feedback asking those questions as they are very intrusive.

No you shouldn't. Those questions are basically not reporting any useful information to you.

…a computer with Windows NT, 2000, 2003, XP or Vista with Internet Explorer 5.5 or higher, but you can check it out on your own in http://www.ntrglobal.com/ntradmin/en-GB/system-requirements-NTRadmin.asp

… a PC or MAC with I.E or Firefox, but you can check it out on your own in http://www.ntrglobal.com/ntradmin/en-GB/system-requirements-NTRadmin.asp

… a PC/MAC/Linux with I.E, Firefox or Opera but you can check it out on your own in http://www.ntrglobal.com/ntradmin/en-GB/system-requirements-NTRadmin.asp

“Client” computers can be Windows Computers (NT, 2000, 2003, XP, Vista) and also Linux and MAC.

“Client” computers can be Windows Computers (NT, 2000, 2003, XP, Vista). From the Linux and MAC perspective, we are not yet compatible with those Operating Systems.

“Client” computers can be: NT, 2000, 2003, XP, Vista, any Linux using Kernel 2.4/2.6 (KDE or GNOME Desktop Manager) and MAC OS X 10.3.9 or later.

You can only install NTRadmin service in remote computers manually, generating the NTRadmin service installer and bringing it on a physical storage device (pen drive for example) and executing it on each remote computer

There are several ways to install NTRadmin service: manually: generating the NTRadmin service installer (which can be sent using a email&link or sent in a storage device or similar) and automatically: in order to install computers within my Windows domain without end user intervention

NTRadmin service can only be installed on computers which belongs to our domains and have an IP public address

It's easy, fast, silent and you don't need to bother anybody in order to install the NTRadmin agent. All is done through your console. So, it's just great and powerful. You could check the requirements on this link: http://www.ntrglobal.com/ntradmin/en-GB/docs/ADMdeployReqsUM_en.pdf

It's very helpful because automatically discovers the computers in your domains and let's you choose on which one you want to install NTRadmin agent no matter which administrator rights you have over the network.

Actually, it's very helpful because this process requires end user aproval before installing the agent, which guarrantees that somebody is confirming "physically" the agent has been installed.

It allows you to configure Remote Control Session speed.

It allows you to set up a remote "Authorization Request" so the remote user can accept or decline the session.

It allows you to set up the Remote Desktop Protocol option when launching a Remote Control Session.

It's a known bug and you are right, something like this shouldn't be in an UNATTENDED solution like NTRadmin.

The "Authorization Request" option gives IT administrators the chance to ask first before starting a session. This could be very useful when accessing critical computers from Top Management for example.

The "Authorization Request" it's a polite way to let somebody know that we are accesing his/her computer but it doesn't need any request from the end user.

The advanced option when generating the NTRadmin agent installer allows the service installation to run in a silent mode.

The advanced option when generating the NTRadmin agent installer allows the IT administrator to setup specific rules to make the NTRadmin service run when there’s a firewall on the remote network.

The advanced option when generating the NTRadmin agent installer allows the IT administrator to setup specific parameters of a proxy server in order to make the NTRadmin service know the way to connect with NTRglobal servers.

Yes it’s possible, but it requires somebody uninstalling NTRadmin agent in the remote computer.

Yes it’s possible. You can do it from the console or from the remote computer if you have the remote access code. There's also a way to uninstall it with a DOS COMMAND. Basically, NTRadmin licenses can be removed anytime you need.

It can only be uninstalled from the NTRadmin console.

Right. In theory you could install and uninstall all your NTRadmin agent licenses as many times you want or need. What it counts is the number of computers you have installed at the same time. This number cannot exceed the number of licenses you have purchased.

No, you are not right. Every time you install a computer means you are using one license, so it consumes one license. This license cannot be any longer used.

You only "waste" licenses when installing/uninstalling them more than 3 times.

The PC doesn’t appear on the tree as it doesn't connect to NTR servers

The PC blinks

The PC will shows itself with a “no entry” sign

No, there’s no way to know what other administrators are doing with NTRadmin.

Yes, the global administrator can have access to statistics about the sessions done by all subadministrators

Yes, the global administrator can have access to statistics about the sessions and NTRadmin also shows in the tree which computers are not available because other administrators are working over them. You could even know who is the administrator working over this computer

The PC has NTRadmin service installed

The PC I want to wake up has a WOL compatible network card and NTRadmin service is installed. It must also have the WOL option activated in the PC BIOS.

The PC has a WOL compatible network card, NTRadmin service is installed, the WOL option in the BIOS is activated (ON), the network card Windows driver is correctly set up and at least one computer in the network is online with the NTRadmin service installed.

No, it's normally not very important.

Yes, our customers statistics show that it's the main functionality they use.

It depends on the customer. Some customers find WOL very helpful in some occassions as it saves them lots of time when dealing remotely with some computers that for some reason got shut down and are not physically reachable.

Of course I can help you: WOL is used by our customers to wake up Windows Servers which are allocated in Data Centres and which are obviosly away from their physical access.

Of course I can help you: WOL is used by our customers to wake up Windows Computers in general whenever it's needed in order to perform preventive measures out of the standard office working time.

Both answers are right but in addition I'd say some companies are using WOL as well to wake up computers during the day and shutting down at nights in order to save energy and make those computers live longer.

Easy: tell your CFO that with WOL you'll be able to wake up all computers in the entire network, access them and delete everything!

Easy: tell your CFO that with WOL you'll be able to wake up all computers in the entire network, access them and look for confidential information.

Easy: tell your CFO that with WOL you'll save huge amount of hours, trips costs and efforts when dealing with difficult technical situations that requires to wake up a server or a computer that for some reason went down, like the Exchange Server or ERP Server.

All NTRadmin functionalities are developed to help IT departments. Depending on your network, users, your daily IT Tasks, etc, you'll find some functionalities more impacting your business than others.

Basically WOL and Command Prompt are the only two functionalities impacting IT departments productivity.

Only BOTS and JOBS can improve productivity and impact on the benefits of an IT department.

Sure, but remember you are talking to a business man. Command Prompt it's a very simple but very efficient tool to work with. Tell your CFO you could save easily more than 100 hours a year working with Command Prompt and you'll get his attention and interest.

Not really, Command Prompt is only interesting for IT administrators. For sure your CFO is not interested on hearing about the benefits of it.

Command Prompt it's important for some some IT administrators, but in general it doesn't improve the efficiency of daily IT tasks. Your CFO won't be impressed by this.

Bots can execute especific unattended tasks and they can be specifically designed based on your needs. Moreover, you can develop them our own the way you need, so this saves you external development time and costs.

New Bots are continually step by step to the NTRadmin Library and shared to our customers or from the Community as well, so you can benefit from other customer developments or re-adapt existing bots to your specific needs. This saves development time and costs.

Both answers are right.

Of course: most of our customers are using Bots to execute simple tasks over several computers at the same time like: disk defragmentation, send file, change some operating system configuration, etc, in order to save time and avoid human mistakes automating those easy tasks.

Of course: most of our customers are using Bots to retrieve useful information prior to execute other bots like: List today's event logs, List files with specific extension, inventory, etc, in order to save time and avoid going computer per computer executing each task.

Both answers are right.

Not really, there's a big public list inside NTRadmin console. I recommend you to go there and check them out on your own.

Not really, as they are very complicated to understand. You better write an email to Julian Lopez: [email protected]. He will answer you with some nice examples.

Of course, there are two Bot examples which are always very effective: Enabling/Disabling USB Ports (in order to avoid somebody stealing info with a USB storage device) and Remove Software (in order to remotely uninstall software wich is not compiling with your software company policy for example).

Through several ways: File Transfer (computer computer), through Command Prompt (PC PC), through BOTS (send file, deploy, deploy&delete, install software)

Through FTP, which is an external tool which moves files PC to PC.

Through NTRadmin File Transfer tool and additionally through the Transfer File BOT

Yes it does. NTRsupport Remote Control and NTRadmin Remote Control are having the same functionalities.

Yes it does. This functionality is available because a lot of NTRadmin customers didn’t want to take full control over remote computers and only control some specific programs/applications

No, it doesn’t. NTRadmin remote control is an unattended remote control and at this point doesn’t have this ability.

In a very high percentage of cases, while doing a RC/FT/Command Prompt Sessions, it won’t be necessary to configure/open ports because NTRadmin uses (like NTRsupport) standard port (outbound connections) like 80, 21, 25, 443, 110, (or the non standard 11438) which makes it very easy and friendly for everybody.

The fact is that NTRadmin RC needs a lot of port configuration in order to work fine. Every network is different and every company uses different security policies and devices, so almost always our support department has to help customers in order to make it works.

NTRadmin RC will always connect through the same port, so it is only necessary to adapt firewalls to allow NTRadmin connections for this specific port.

Full control and observer mode. In addition to it, it's possible to launch several RC sessions at the same time and every session opens in a new window.

I can launch a RC blocking keyboard and mouse, so the end user cannot interrupt my session nor seeing what I'm doing over the computer.

Additionally to the previous options, I can also select the quality (colours) and launch the RDP (Remote Desktop Protocol) over windows computers.

RDP is an alternative way to remotely control a computer. But watch out because a RDP remote control session always closes the remote user Windows Session and this could be annoying for the remote user.

RDP performs the same remote control session as if we launch it with NTRadmin RC. It's there to be used when NTRadmin RC doesn't work for connectivity issues.

RDP remote control session works only for windows computers. If the Windows computer is a server, it will open a parallel session to the current existing one. If the Windows computer is not a server, it will closes the remote user Windows Session.

This information is not relevant for you as this is an internal way of NTRadmin to evaluate the connection speed.

DIRECT connection means that the connection was done through the LAN without connection to NTR Socket Servers. This is a faster way to connect as we use the LAN bandwidth when the remote computer is within our LAN.

A DIRECT connection means the connection is done through our Socket Server Network which speeds up all our connections.

A bot is a program developed in VBscript that executes a specific task on the remote computers. It can perform an action on the operating system, retrieve some information about the remote computer, move files, it can change the change the registry, etc.

A bot is a program that can be developed by our customers (private bots) or by NTR (public bots). They are developed to perform unattended tasks on the remote computers (Windows only) without the remote user intervention. They are executed under the user "system".

Both answers are right.

No, the bot execution is not happening immediately because NTR servers takes some time (around 10 minutes) to process the bot and its result.

A Bot can be only launched immediately or it can be launched following a schedullar (Job).

A bot can be launched immediately, following the scheduler and it can be also its execution can be delegated to the end user (through the systray ICON).

The task won't be executed as there's no operating system available (and of course NTRadmin service is not running in the remote computer). The task won't be executed afterwards becase the execution time will be obviously different than the job time.

The task will be "pendent" until the computer restarts. As soon as the NTRadmin services starts, the job will be executed

NTRadmin will ask the remote computer user this question: "there's a task pendent that was not executed because this computer was down. Do you want to execute it now?"

Your description ir right. The bot will be executed immediately on the computers which are online and it will be executed on the computers which are offline as soon as they become online.

Your description is right. The bot will be executed immediately on the computers which are online and it will never be executed on the computers which are offline.

Your description is right. The bot will not be executed on any of the selected computers becase it detects there are 10 offline.

Enables/Disables all type of Storage Devices so the remote user cannot copy or bring files on his/her computer

Enables/Disables USB Storage Devices only so the remote user cannot copy or bring files on his/her computer.

Enables/Disables all USB ports of the remote computer.

We can monitor 3 things: Services, Memory Available and CPU usage by creating a rule. When the rule is reached, we'll get an alert via email or popup in the NTRadmin console.

We can monitor 6 things: Services, Memory Available, CPU usage, Software, Free Disk Space and Last Boot Uptime by creating a rule. When the rule is reached, we'll get an alert via email or popup in the NTRadmin console.

We can monitor only Services, Software Installed and CPU usage by creating a rule. When the rule is reached, we'll get an alert via email or popup in the NTRadmin console.