1.
Please list out all information which encompasses the difference between DIY and DIFM Responsive Websites?
2.
Following industry standards, a CSM would suggest that a client has a Home page and a Contact Us page on one of our Responsive Sites.
Correct Answer
A. True
Explanation
In accordance with industry standards, a Customer Success Manager (CSM) would recommend that a client should have both a Home page and a Contact Us page on one of our Responsive Sites. This is because having a Home page allows the client to showcase their brand, products, and services, while a Contact Us page provides a way for customers to easily get in touch with the client for inquiries or support. By having these two essential pages, the client can enhance their online presence and improve customer engagement.
3.
For a 5 page Responsive website, what are the steps to take with the Copywriting Child Case (non-white label)?
Correct Answer
C. Close out the case as reason of "Sent to Affinity"
Explanation
The correct answer is to close out the case as the reason of "Sent to Affinity". This means that the case should be marked as completed because it has been sent to the Affinity team, who will handle further actions or tasks related to the copywriting for the 5 page Responsive website.
4.
For a 10 page Responsive site, the CSM will submit over the Copywriting case and the Responsive case at the same time.
Correct Answer
B. False
Explanation
The explanation for the answer "False" is that the question states that for a 10 page Responsive site, the CSM will submit over the Copywriting case and the Responsive case at the same time. However, there is no information given about the CSM's submission process or whether they submit both cases simultaneously. Therefore, it cannot be determined that the CSM will submit both cases at the same time, making the answer "False".
5.
How many revisions does a client get on a Responsive website?
Correct Answer
D. 3
Explanation
A client gets 3 revisions on a responsive website. This means that the client can request changes or modifications to the website design or layout up to three times. The purpose of these revisions is to ensure that the website meets the client's expectations and requirements. It allows the client to provide feedback and make necessary adjustments before the final version of the website is delivered.
6.
How many business days does a client have to respond to a CSM with changes to a Responsive site?
Correct Answer
D. 5
Explanation
A client has 5 business days to respond to a CSM with changes to a Responsive site. This means that the client has a limited time frame to review and provide feedback or make any necessary changes to the site. It is important for the client to respond within this time period to ensure efficient communication and progress in the project.
7.
The client must have a website to connect a mobile website to.
Correct Answer
A. True
Explanation
The statement is true because in order to connect a mobile website to a client, there must be an existing website for the mobile website to connect to. Without a website, there would be no platform or domain for the mobile website to link to and function properly. Therefore, it is necessary for the client to have a website in order to establish this connection.
8.
A mobile website can be connected to a Facebook page.
Correct Answer
B. False
Explanation
A mobile website cannot be directly connected to a Facebook page. While it is possible to add links or buttons on a mobile website that direct users to a Facebook page, the website itself cannot be integrated or connected to the page in a seamless manner. The two platforms have different structures and functionalities, making it impossible for a mobile website to directly connect to a Facebook page.
9.
For a Mobile Website, what's the maximum number of pages that a CSM should recommend to the client?
Correct Answer
A. 5 pages
Explanation
A mobile website should have a limited number of pages to ensure a smooth and user-friendly experience. Recommending 5 pages to the client allows for enough content to be displayed without overwhelming the user. Having too many pages can lead to confusion and difficulty in navigating the website on smaller screens. Therefore, suggesting a maximum of 5 pages is a reasonable and practical recommendation for a mobile website.
10.
Retrieving domain information is the only way to set a Mobile site live after approval.
Correct Answer
B. False
Explanation
The given statement is false. Retrieving domain information is not the only way to set a Mobile site live after approval. There can be other methods or steps involved in the process, such as configuring hosting, uploading site files, setting up DNS records, or activating the site through a content management system. The statement oversimplifies the process of setting a Mobile site live after approval.
11.
For a Mobile Website, the client gets a choice of design templates before we start building the site.
Correct Answer
B. False
Explanation
The statement is false because for a mobile website, the client does not typically get a choice of design templates before the site is built. Mobile websites are usually designed and developed specifically for mobile devices, taking into consideration factors such as screen size, touch interaction, and mobile user experience. Therefore, the design templates need to be tailored to these specific requirements rather than offering a choice of generic templates.
12.
Check all that apply: For Responsive and Mobile Website revisions, what are some of the methods that a CSM could use to give over the edits to MIS (depending on length of message)
Correct Answer(s)
B. Mic Word Document
C. Chatter
D. Case Comments
E. Verbally
Explanation
While Verbally/Gchat are options, we need to make sure that we are documenting all interactions and attaching all changes for revisions. It is however, sometimes easier to explain changes verbally and then to write a quick message which outlines the discussion.
13.
A client could purchase additional website pages to make a customized 7 page site.
Correct Answer
A. True
Explanation
The statement suggests that a client has the option to purchase additional website pages in order to create a customized 7 page site. This means that the client has the flexibility to add more pages to their website beyond the standard number of pages, allowing them to tailor the site to their specific needs. Therefore, the statement is true.