2010 Eq3 Retail Training Quiz

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| By Bmartin

Bmartin

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Quizzes Created: 1 | Total Attempts: 236

Questions: 46 | Attempts: 236 | Updated: Mar 22, 2023

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Questions and Answers

1.

What is the retail price difference between a sofa (-01) and a loveseat (-02)?
- A.
  
  Sofa is $100 more than the Loveseat
- B.
  
  Sofa and Loveseat are the same price
- C.
  
  Sofa is $50 less than the Loveseat
- D.
  
  Sofa is $50 more than the Loveseat
Correct Answer
D. Sofa is $50 more than the Loveseat

Explanation
The correct answer is that the sofa is $50 more than the loveseat. This can be inferred from the statement "Sofa is $50 more than the Loveseat."

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2.

What skus does the JENNA Nickel arm tray come with?
- A.
  
  Sofa only
- B.
  
  Chair only
- C.
  
  All skus
- D.
  
  It does not come with any skus and must be ordered separately
Correct Answer
C. All skus

Explanation
The JENNA Nickel arm tray comes with all skus. This means that it is available for purchase with any type of furniture, including sofas and chairs. It does not need to be ordered separately as it is included with all skus.

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3.

If you wanted to find helpful training documents online for Storis processes where would you look?
- A.
  
  Search Google
- B.
  
  EQ3 web site at www.eq3.com on the FAQ page
- C.
  
  The EQ3 Stores SharePoint site in the Systems document library
- D.
  
  Storis web site on the Helpline Services page
Correct Answer
C. The EQ3 Stores SharePoint site in the Systems document library

Explanation
The correct answer is the EQ3 Stores SharePoint site in the Systems document library. This is because the SharePoint site is likely to have specific training documents related to Storis processes, making it a helpful resource for finding the required training materials.

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4.

An EQ3 store employee is eligible for a 25% discount off purchases of regular priced EQ3 merchandise for personal use when the sales order is written in the employee’s name as the customer and has been entered by the Store Manager as the Salesperson;
- A.
  
  Immediately upon commencement of employment at EQ3
- B.
  
  After 1 full year of employment
- C.
  
  After 90 days of employment and up to 365 days of employment
- D.
  
  EQ3 store employees are not eligible for a discount
Correct Answer
C. After 90 days of employment and up to 365 days of employment

Explanation
EQ3 store employees become eligible for a 25% discount off purchases of regular priced EQ3 merchandise for personal use after 90 days of employment. This eligibility continues for up to 365 days of employment. Therefore, the correct answer is "After 90 days of employment and up to 365 days of employment."

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5.

You are entitled to a split commission when;
- A.
  
  You notify the store manager within 48 hours of a sale being made by another sales person, that in fact you previously served the customer but did not provide a quote
- B.
  
  You process a quote made from another salesperson and answer questions for about 15 minutes
- C.
  
  A customer returns with a quote in the system which is not yours but you help the customer make substantial changes to the order and then make the sale
- D.
  
  All of the above
Correct Answer
C. A customer returns with a quote in the system which is not yours but you help the customer make substantial changes to the order and then make the sale

Explanation
When a customer returns with a quote in the system that is not yours, but you assist the customer in making substantial changes to the order and then make the sale, you are entitled to a split commission. This means that even though you did not initially provide the quote, your assistance in modifying the order and ultimately closing the sale warrants you receiving a portion of the commission.

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6.

What is the retail price jump from fabric to leather on our lower price point products (Stella, Solo, Simpson)
- A.
  
  Leather is $200 more than fabric
- B.
  
  Leather is $300 more than fabric
- C.
  
  Leather is $400 more than fabric
- D.
  
  There is no correlation – the jump is different on all frames
Correct Answer
C. Leather is $400 more than fabric

Explanation
The correct answer states that leather is $400 more than fabric. This means that if the retail price of a fabric product is X, the retail price of the same product in leather would be X + $400. This indicates a consistent price difference between fabric and leather options across all the mentioned lower price point products (Stella, Solo, Simpson).

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7.

Which sleepers come with a different leg than the sofa?
- A.
  
  Salema
- B.
  
  Jenna
- C.
  
  Solo & Jenna
- D.
  
  Salema & Solo
Correct Answer
D. Salema & Solo

Explanation
The sleepers that come with a different leg than the sofa are Salema and Solo.

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8.

Please identify which sentence(s) are not found in the store policies;
- A.
  
  Management will strive to provide a set schedule. Constant requests for moving shifts and time off will not be tolerated
- B.
  
  Management will strive to provide a set schedule. Constant requests for moving shifts and time off will not be tolerated
- C.
  
  Please ask “How would you like to pay for that?” Cash flow for any business is important. Many customers are happy to pay in advance. Please accept a deposit of 50% if the customer asks about deposits
- D.
  
  Please do not move or change displays. Our goal is to build on displays by adding accessories or other components
- E.
  
  Please drive sales by selling goods from the Winnipeg warehouse, unsold goods from the store warehouse or by selling the floor model if necessary
Correct Answer
E. Please drive sales by selling goods from the Winnipeg warehouse, unsold goods from the store warehouse or by selling the floor model if necessary
9.

The exchange rate between Canada and the US is minimal. Why aren’t Canadian prices as low as the US?
- A.
  
  A) Upholstery sold in the Canadian stores is manufactured in Canada, while the US stores receive those same goods manufactured in Mexico, where costs are significantly lower
- B.
  
  B) There is a significant import duty on the majority of the casegoods into Canada but none when importing into the US
- C.
  
  C) There is a significant cost of freight of shipping products to Canada as opposed to the US
- D.
  
  D) A & B
Correct Answer
D. D) A & B

Explanation
The correct answer is D) A & B. This means that both options A and B are correct explanations for why Canadian prices are not as low as US prices. Option A states that upholstery sold in Canadian stores is manufactured in Canada, while US stores receive the same goods manufactured in Mexico where costs are significantly lower. This suggests that the manufacturing costs in Canada are higher than in Mexico, leading to higher prices. Option B states that there is a significant import duty on the majority of casegoods into Canada, but none when importing into the US. This indicates that the additional import duty in Canada contributes to higher prices compared to the US.

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10.

“E” in the EQ3 CASH, seven steps of selling refers to;
- A.
  
  Excel in your career at EQ3
- B.
  
  Excellence, EQ3 demands the highest standards from its employees
- C.
  
  Engage, greet the customer by saying “Welcome to EQ3, may I help you find something..”
- D.
  
  Estimate, figure out what the customer wants
Correct Answer
C. Engage, greet the customer by saying “Welcome to EQ3, may I help you find something..”

Explanation
The correct answer is "Engage, greet the customer by saying 'Welcome to EQ3, may I help you find something..'" because it is the step in the EQ3 CASH, seven steps of selling that focuses on initiating a conversation with the customer and making them feel welcome in the store. By greeting the customer and offering assistance, the salesperson can establish a rapport and begin to understand the customer's needs and preferences. This step sets the foundation for a successful sales interaction.

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11.

To collect marketing data on how customers learn about EQ3 the associate can select from a list of options in the Marketing Information box on the payment tab of the sales order. This list has 10 coded choices including
- A.
  
  WEB for online/web
- B.
  
  REFR for referral
- C.
  
  TVSN for television advertisement
- D.
  
  All of the above
Correct Answer
D. All of the above

Explanation
The associate can collect marketing data on how customers learn about EQ3 by selecting any of the options in the Marketing Information box on the payment tab of the sales order. The options include WEB for online/web, REFR for referral, and TVSN for television advertisement. By selecting "All of the above," the associate can indicate that the customer learned about EQ3 through any combination of these channels.

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12.

What information is NOT found on the ‘Fabric Grid’ ?
- A.
  
  Fabric pricing
- B.
  
  Cleaning codes
- C.
  
  Fabric roll widths
- D.
  
  Fabric composition
Correct Answer
A. Fabric pricing

Explanation
The information that is not found on the 'Fabric Grid' is fabric pricing. The grid provides details about cleaning codes, fabric roll widths, and fabric composition, but it does not include information about the prices of the fabrics.

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13.

“Q” in the EQ3 CASH, seven steps of selling refers to;
- A.
  
  Questions, ask lots of questions about what the customer is looking for
- B.
  
  Qualify; work with the customer to determine their needs. Find out the specifics about the room they intend to furnish
- C.
  
  Quantify, determine how much the customer is willing to spend
- D.
  
  Quotient, what is the customer’s emotional quotient?
Correct Answer
B. Qualify; work with the customer to determine their needs. Find out the specifics about the room they intend to furnish

Explanation
The correct answer is "Qualify; work with the customer to determine their needs. Find out the specifics about the room they intend to furnish". This is because in the EQ3 CASH, seven steps of selling, the "Q" stands for "Qualify", which refers to the process of working with the customer to determine their needs and gathering specific information about the room they intend to furnish. This step helps the salesperson understand the customer's requirements and preferences, allowing them to provide personalized recommendations and solutions.

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14.

A new customer requests not to be contacted for marketing purposes. To comply with the Privacy Act the associate will enter in the CLASSIFICATION box of the Customer Full Display field after creating the new customer account, the following CODE:
- A.
  
  DNP (do not phone)
- B.
  
  DNC (do not contact)
- C.
  
  DNE (do not e-mail)
- D.
  
  DND (do not disturb)
Correct Answer
B. DNC (do not contact)

Explanation
The correct answer is DNC (do not contact). This code is entered in the CLASSIFICATION box of the Customer Full Display field to indicate that the customer has requested not to be contacted for marketing purposes. This helps the associate comply with the Privacy Act and ensures that the customer's preferences are respected.

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15.

Which of the following statements are true about EQ3?
- A.
  
  “EQ” stands for emotional quotient, the measure of emotional intelligence
- B.
  
  “3” acknowledges the importance of community – if one represents singleness and two represents couples, then three implies community, relationships, a social network
- C.
  
  The mission of EQ3 is to provide innovative and affordable home furnishings for everyone who appreciates modern design
- D.
  
  All of the above
Correct Answer
D. All of the above

Explanation
All of the given statements are true about EQ3. The acronym "EQ" does stand for emotional quotient, which is a measure of emotional intelligence. The number "3" represents the importance of community and relationships, implying a social network. The mission of EQ3 is indeed to provide innovative and affordable home furnishings for everyone who appreciates modern design.

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16.

What is the correct spelling of this Grade 10 Microfiber?
- A.
  
  Irresistable
- B.
  
  Irresistible
- C.
  
  Irrisitable
- D.
  
  Irresisstible
Correct Answer
B. Irresistible

Explanation
The correct spelling of this Grade 10 Microfiber is "Irresistible".

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17.

“3” in the EQ3 CASH, seven steps of selling refers to;
- A.
  
  3 point presentation- describes the 3 most important features of the product that is being shown
- B.
  
  “3” represents the community in EQ3
- C.
  
  You can achieve 3% commission by selling more goods
- D.
  
  Selling three pieces to a customer increases your average sale and sales per hour, which allows you to earn more money
Correct Answer
A. 3 point presentation- describes the 3 most important features of the product that is being shown

Explanation
The correct answer is the "3 point presentation- describes the 3 most important features of the product that is being shown." In the EQ3 CASH, seven steps of selling, the "3" refers to the 3 most important features of the product that the salesperson should highlight during the presentation. This approach helps the salesperson effectively communicate the key selling points of the product to the customer.

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18.

A casegood item is in a “PLC 6”. What does this mean?
- A.
  
  This item is discontinued
- B.
  
  This item is on thin-ice
- C.
  
  This item is current and in-line
- D.
  
  This PLC code does not exist
Correct Answer
B. This item is on thin-ice
19.

What are the benefits of using HR (High Resiliency) foam in our Upholstery?
- A.
  
  Bounces back faster, and to a much greater degree than conventional foams
- B.
  
  Improved comfort without loss of support
- C.
  
  More environmentally friendly because all grades are produced without the use of highly volatile, and ozone depleting CFC’s, or carcinogenic compounds such as Methylene Chloride
- D.
  
  All of the above
Correct Answer
D. All of the above

Explanation
Using HR (High Resiliency) foam in upholstery offers several benefits. Firstly, it bounces back faster and to a greater degree than conventional foams, which means that it retains its shape and support for a longer period of time. This leads to improved comfort without sacrificing support. Additionally, HR foam is more environmentally friendly as it is produced without the use of harmful substances such as CFC's and carcinogenic compounds like Methylene Chloride. Therefore, all of the given options are correct and highlight the advantages of using HR foam in upholstery.

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20.

To enter the no contact classification in the Customer Full Display field the associate would use the action key on the sales order on the
- A.
  
  Merchandise tab
- B.
  
  Customer tab
- C.
  
  Payment tab
- D.
  
  Cannot be entered from the sales order, must have the manager enter it by updating the Customer Master File
Correct Answer
B. Customer tab

Explanation
To enter the no contact classification in the Customer Full Display field, the associate would use the Customer tab. This tab is specifically designated for managing customer information and details related to the sales order. The Merchandise tab is used for managing merchandise information, the Payment tab is used for managing payment details, and the option of having the manager update the Customer Master File is not necessary in this case. Therefore, the Customer tab is the appropriate option for entering the no contact classification in the Customer Full Display field.

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21.

Which of the following 2 statements are true?
- A.
  
  On the View Product Activity menu option, the On Hand column shows quantity 1 and the Net Available column shows quantity 0; this means the one on hand is already assigned to an order or transfer
- B.
  
  It is permitted to sell an item with the designate AS IS FS without a manager’s approval
- C.
  
  On the merchandise tab of a sales order, a letter P in the Type column of the order grid means the item is on a Purchase Order.
- D.
  
  The fabric or leather description of an upholstered piece can be found on the View Product Activity menu option, Ser/Ref tab
Correct Answer(s)
A. On the View Product Activity menu option, the On Hand column shows quantity 1 and the Net Available column shows quantity 0; this means the one on hand is already assigned to an order or transfer
D. The fabric or leather description of an upHolstered piece can be found on the View Product Activity menu option, Ser/Ref tab

Explanation
The first statement is true because when the On Hand column shows a quantity of 1 and the Net Available column shows a quantity of 0, it indicates that the item is already assigned to an order or transfer. The second statement is not provided in the given information, so no explanation can be given for it.

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22.

C” in the EQ3 CASH, seven steps of selling refers to;
- A.
  
  Correct any misconceptions about where product is made or the materials used
- B.
  
  Consolidate sales presentation to keep customer focused on presentation
- C.
  
  Call for action, ask for the sale
- D.
  
  Close the sale. Use the appropriate technique to move the customer from contemplating sale to deciding to move forward
Correct Answer
D. Close the sale. Use the appropriate technique to move the customer from contemplating sale to deciding to move forward

Explanation
The correct answer is "Close the sale. Use the appropriate technique to move the customer from contemplating sale to deciding to move forward." In the EQ3 CASH, the "C" stands for closing the sale. This step involves using the appropriate techniques to persuade the customer to make a decision and move forward with the purchase. It is the final step in the selling process and aims to convert the customer's contemplation into a sale.

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23.

What is the recommended maximum weight capacity of the KARBON Swivel Chair?
- A.
  
  200 lbs
- B.
  
  250 lbs
- C.
  
  300 lbs
- D.
  
  350 lbs
Correct Answer
B. 250 lbs

Explanation
The recommended maximum weight capacity of the KARBON Swivel Chair is 250 lbs. This means that the chair is designed to safely support individuals weighing up to 250 lbs. It is important to adhere to this weight limit to ensure the chair's durability and prevent any accidents or damage.

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24.

A standard procedure in Storis would be
- A.
  
  The correct place in a sales order for general, non-delivery related notes is on the Customer tab in the two lines directly below the Deliver to address, labeled Instructions
- B.
  
  All entries are made with CAP LOCK turned ON the keyboard
- C.
  
  A pick-up ticket can be printed when the items are all reserved, the pick-up date has been scheduled, and a small balance remains on the sales order with the order on Credit Hold
- D.
  
  The screen is refreshed (logging out your user ID and returning to the login window so someone else can log in) by clicking on the button that looks like two green arrows circling each other, at the bottom of the window, only at the end of your shift
Correct Answer
B. All entries are made with CAP LOCK turned ON the keyboard

Explanation
The correct answer is "All entries are made with CAP LOCK turned ON the keyboard." This means that when entering any information in Storis, the user should have the CAP LOCK key on their keyboard turned on. This ensures that all characters are entered in uppercase, which may be a requirement in the system. By having CAP LOCK turned on, the user can avoid any errors or discrepancies in the entered data.

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25.

“A” in the EQ3 CASH, seven steps of selling refers to;
- A.
  
  Ask for the sale
- B.
  
  Add on items like the rug, lamp, coffee table etc
- C.
  
  Accents make the home look great
- D.
  
  Arrange for pick up or home delivery
Correct Answer
B. Add on items like the rug, lamp, coffee table etc

Explanation
In the EQ3 CASH, the "A" refers to adding on items like the rug, lamp, coffee table, etc. This step suggests that after asking for the sale, the salesperson should try to upsell or cross-sell additional items to the customer. By suggesting complementary or related products, the salesperson can increase the total value of the sale and provide a more comprehensive solution to the customer's needs. This step helps maximize the sales potential and enhance the overall customer experience.

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26.

A casegood item has a -1 at the end of the sku. What does this mean?
- A.
  
  This item is in the EARTH finish
- B.
  
  This item is in the ONYX finish
- C.
  
  This item is in the VALLEY WHITE finish
- D.
  
  This item is in a metal finish – chrome, satin nickel, etc.
Correct Answer
C. This item is in the VALLEY WHITE finish
27.

A sales order may qualify for a 10% Designer Discount only if;
- A.
  
  The order shows the Design firm in the Customer field of the Sales Order
- B.
  
  The Designer fills out the Designer Discount Application Form
- C.
  
  The Designer provides at least 2 of; o Proof of membership in a local Interior Design organization o Tax exemption number for resellers o Business License Number o Yellow Pages/Directory Listing under a Design Heading o Business card reflecting Design services
- D.
  
  All of the above
Correct Answer
D. All of the above

Explanation
To qualify for a 10% Designer Discount, a sales order must meet all of the given conditions. The order must have the Design firm mentioned in the Customer field of the Sales Order. The Designer must fill out the Designer Discount Application Form. Additionally, the Designer must provide at least two of the following: proof of membership in a local Interior Design organization, tax exemption number for resellers, business license number, Yellow Pages/Directory Listing under a Design Heading, and a business card reflecting Design services. Only when all of these conditions are met, the sales order will qualify for the 10% Designer Discount.

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28.

Why do leather products often have more seams than those in fabric?
- A.
  
  Leather hides are not big enough to cover the same amount of area as rolls of fabric
- B.
  
  To improve the yield of each hide and reduce waste
- C.
  
  To keep material costs down
- D.
  
  All of the above
Correct Answer
D. All of the above

Explanation
Leather products often have more seams than those in fabric because leather hides are not big enough to cover the same amount of area as rolls of fabric. This means that multiple pieces of leather need to be sewn together to create a larger surface area. Additionally, having more seams can help improve the yield of each hide and reduce waste, as smaller scraps of leather can be used instead of being discarded. Lastly, having more seams can also help keep material costs down, as smaller pieces of leather can be used instead of larger, more expensive ones.

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29.

What is the retail price difference between a sofa (-01) and a sofa sleeper (-21 or -22)?
- A.
  
  Sleeper is $300 more than the Sofa
- B.
  
  Sleeper is $400 more than the Sofa
- C.
  
  Sleeper is $500 more than the Sofa
- D.
  
  Sleeper is $600 more than the Sofa
Correct Answer
C. Sleeper is $500 more than the Sofa

Explanation
The correct answer is that the sleeper is $500 more than the sofa.

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30.

Which of the following statements is not true?
- A.
  
  A split ticket sales order would be created when one or more of the items are for pickup and one or more of the items are for delivery
- B.
  
  Upon completion of a return order, the returned merchandise goes into AS IS inventory by default; unless the AS IS check mark box is unchecked
- C.
  
  On the merchandise tab of a sales order, a letter T in the Status column of the order grid means the item is a Take-with item
- D.
  
  A sales associate can enter notes in the audit comments log of an open or completed order by entering the View an Existing Sales Order menu option
Correct Answer
C. On the merchandise tab of a sales order, a letter T in the Status column of the order grid means the item is a Take-with item

Explanation
The statement "On the merchandise tab of a sales order, a letter T in the Status column of the order grid means the item is a Take-with item" is not true. The letter T in the Status column of the order grid does not indicate that the item is a Take-with item.

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31.

“S” in the EQ3 CASH, seven steps of selling refers to;
- A.
  
  Shop at home program
- B.
  
  Summary quotation, make sure the customer leaves with at least a quote in the system
- C.
  
  Sales summary. Recap the main points of the sale
- D.
  
  Second opportunity to close the sale
Correct Answer
B. Summary quotation, make sure the customer leaves with at least a quote in the system

Explanation
The "S" in the EQ3 CASH, seven steps of selling refers to the step called "Summary quotation, make sure the customer leaves with at least a quote in the system." This step involves providing the customer with a summary of the sale and ensuring that they have a quote in the system before leaving. This helps to solidify the sale and provide a clear understanding of the terms and pricing for the customer.

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32.

Why are Grade 41/42 Fabrics not available on sofas?
- A.
  
  Patterned fabrics sometimes do not wear as well as solid fabrics
- B.
  
  Patterned fabrics do not look good on sofas
- C.
  
  Patterned fabrics do not come on large enough rolls
- D.
  
  Patterns will not line-up at the seams
Correct Answer
A. Patterned fabrics sometimes do not wear as well as solid fabrics

Explanation
Patterned fabrics sometimes do not wear as well as solid fabrics. This could be due to the fact that patterns may fade or show signs of wear more easily compared to solid fabrics. Additionally, patterns can make stains or damage more noticeable, which may not be desirable for sofas that are subject to regular use. Therefore, Grade 41/42 fabrics, which are typically used for sofas, may not be available in patterned options to ensure durability and longevity.

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33.

If you wanted to find an updated memo on the process of ordering fabric by the yardage where would you look on SharePoint?
- A.
  
  The Administration document library
- B.
  
  The Customer Service document library
- C.
  
  The Systems document library
- D.
  
  The Updates document library
Correct Answer
D. The Updates document library

Explanation
The Updates document library is the most suitable place to find an updated memo on the process of ordering fabric by the yardage. This library is likely to contain recent updates and announcements related to various processes, including the ordering of fabric. The Administration, Customer Service, and Systems document libraries may have relevant information, but the Updates library is specifically designed to provide the latest updates, making it the most appropriate choice.

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34.

What is the retail price difference between a sofa (-01) and a sofa split (-39 or -40)?
- A.
  
  Sofa split is $100 more than the Sofa
- B.
  
  Sofa split is $100 less than the Sofa
- C.
  
  Sofa split and Sofa are the same price
- D.
  
  The difference depends on which group the sofa split is a part of
Correct Answer
A. Sofa split is $100 more than the Sofa

Explanation
The correct answer is that the sofa split is $100 more than the sofa. This means that the retail price of the sofa split is higher than the price of the regular sofa by $100.

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35.

To enter Magi Seal furniture protection on a sales order for a fabric sofa which retails at $1099 and a leather chair which retails at $749 which of the following skus is the correct choice?
- A.
  
  MGS-SF at $89.99, MGS-CL at $79.99, MGS-FKIT at $49.99, 2 x MGS-INDIV at $0.00
- B.
  
  MGS-CMP-E (comprehensive plan $1501 to $3000) at $199.99, MGS-CMP-KIT (comprehensive kit) at $49.99 and MGS-MULTI (multiple piece coverage) at $0.00
- C.
  
  MGS-SF at $89.99, MGS-CL at $79.99, MGS-CMP-KIT at $0.00, MGS-MULTI at $0.00
- D.
  
  MGS-CMP-E at $199.99, MGS-CMP-KIT at $0.00, MGS-MULTI at $0.00
Correct Answer
C. MGS-SF at $89.99, MGS-CL at $79.99, MGS-CMP-KIT at $0.00, MGS-MULTI at $0.00

Explanation
The correct choice is MGS-SF at $89.99 for the fabric sofa and MGS-CL at $79.99 for the leather chair. This is because MGS-SF is the SKU for Magi Seal furniture protection for a fabric sofa, and MGS-CL is the SKU for Magi Seal furniture protection for a leather chair. The prices of $89.99 and $79.99 are the respective prices for each SKU. MGS-CMP-KIT at $0.00 and MGS-MULTI at $0.00 are not necessary for this specific sales order.

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36.

“H” in the EQ3 CASH, seven steps of selling refers to;
- A.
  
  Help overcome objections presented by customer
- B.
  
  Has the customer paid in full?
- C.
  
  Home shopping. Offer this free service after quote is reviewed
- D.
  
  Hand shake with customer thanking them for their business
Correct Answer
C. Home shopping. Offer this free service after quote is reviewed

Explanation
The correct answer is "Home shopping. Offer this free service after quote is reviewed." In the EQ3 CASH, seven steps of selling, "H" refers to offering home shopping as a free service after the quote is reviewed. This step aims to provide convenience to the customer by allowing them to shop from the comfort of their own home. It is a way to enhance the customer experience and provide them with additional value after they have received the quote.

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37.

What is top-grain leather?
- A.
  
  Leather from cows fed only the best grain
- B.
  
  Leather that has not been sanded or finished
- C.
  
  Leather taken from the top layer of a hide
- D.
  
  Leather taken from the underside of a hide
Correct Answer
C. Leather taken from the top layer of a hide

Explanation
Top-grain leather refers to the leather that is taken from the top layer of a hide. This layer is the most durable and strong part of the hide, making it ideal for high-quality leather products. It is different from full-grain leather, which includes the entire thickness of the hide, as top-grain leather has been sanded and finished to remove any imperfections or blemishes. This process gives it a more uniform appearance and a smoother texture.

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38.

Where would you find information online about EQ3 warranties?
- A.
  
  The FAQ page at www.eq3.com
- B.
  
  The Warranty and Care page at www.eq3.com
- C.
  
  The Product Knowledge document library on SharePoint
- D.
  
  The Magi Seal web site
Correct Answer
B. The Warranty and Care page at www.eq3.com

Explanation
The correct answer is the Warranty and Care page at www.eq3.com. This page is likely to provide detailed information about the warranties offered by EQ3 for their products, as well as instructions on how to care for and maintain the products. It would be the most reliable source for finding information about EQ3 warranties online.

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39.

A sales associate may obtain a list of their own current quotes written in the past three months by using the following Storis menu option:
- A.
  
  View an Existing Sales Order
- B.
  
  View Summary of Sales Activity
- C.
  
  Report Open Sales Order Summary
- D.
  
  None of the above
Correct Answer
C. Report Open Sales Order Summary

Explanation
The correct answer is "Report Open Sales Order Summary." This option allows a sales associate to generate a report that provides a summary of their current quotes written in the past three months. By selecting this menu option, the sales associate can easily access and review their own sales activity and track their progress.

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40.

What are the prices of the CAST and MARTIAN floor lamps?
- A.
  
  The CAST lamp is $149.99 and the MARTIAN is $199.99
- B.
  
  The CAST lamp is $199.99 and the MARTIAN is $149.99
- C.
  
  The CAST lamp is $199.99 and the MARTIAN is $249.99
- D.
  
  Both the CAST lamp and the MARTIAN lamp are $199.99
Correct Answer
C. The CAST lamp is $199.99 and the MARTIAN is $249.99
41.

On a TAKE-WITH sales order the balance due is permitted to be paid by each of the methods in which list?
- A.
  
  CASH, AMEX, PROMO, MC
- B.
  
  DEBIT, CHK, GIFT, VISA
- C.
  
  PRGIF, CASH, OR SERV
- D.
  
  None of the above
Correct Answer
D. None of the above

Explanation
The correct answer is "None of the above" because the question asks for the methods in which the balance due can be paid on a TAKE-WITH sales order, but none of the options provided include the correct methods.

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42.

Which of the following fabrics is best used on Upholstery styles with ‘bench seats’ ?
- A.
  
  Monarch
- B.
  
  Aberdeen
- C.
  
  Oscar
- D.
  
  Leather is best used on bench seats
Correct Answer
A. Monarch

Explanation
Monarch is the best fabric to use on upholstery styles with 'bench seats'. This suggests that Monarch fabric is specifically designed and suitable for bench seats, providing the necessary durability and comfort required for this type of furniture.

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43.

From Enter a Sales Order Menu Option a sales associate may;
- A.
  
  A) Create a quote or a sales order
- B.
  
  B) Create an exchange order
- C.
  
  C) Enter a new customer in the system
- D.
  
  D) Both A and C
Correct Answer
D. D) Both A and C

Explanation
From the "Enter a Sales Order" menu option, a sales associate can perform two actions: creating a quote or a sales order, and entering a new customer into the system. This means that option D, "Both A and C," is the correct answer.

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44.

What is the best way to get the marketing department to fulfill a request?
- A.
  
  Send a generic email to head office
- B.
  
  Call the day before the request is due with the request
- C.
  
  Shower the marketing department with gifts
- D.
  
  Fill out a marketing request form and submit it within the appropriate time requirements
Correct Answer
D. Fill out a marketing request form and submit it within the appropriate time requirements

Explanation
The best way to get the marketing department to fulfill a request is to fill out a marketing request form and submit it within the appropriate time requirements. This ensures that the request is properly documented and allows the marketing department to prioritize and plan accordingly. It also provides clear instructions and information about the request, making it easier for the department to fulfill it in a timely manner. Sending a generic email or calling last minute may not provide enough details or give the department enough time to fulfill the request. Showering the department with gifts may be seen as bribery and is not a professional approach.

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45.

If you are having an issue entering product on a sales order or purchase order in Storis, how would you get the issue resolved?
- A.
  
  Call Storis’ Helpline Services
- B.
  
  Email Janice Pickard at [email protected]
- C.
  
  Call Ashley Snikeris at the corporate office
- D.
  
  Log a Storis Case on SharePoint
Correct Answer
D. Log a Storis Case on SharePoint

Explanation
To resolve the issue of entering a product on a sales order or purchase order in Storis, the suggested solution is to log a Storis Case on SharePoint. This implies that by logging a case on SharePoint, the user can report the problem to the Storis support team, who will then work on resolving the issue. It is a formal and documented way of seeking assistance and getting the problem addressed efficiently.

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46.

The policy regarding sales order deposits states;
- A.
  
  Request 100% payment, but a deposit of at least 50% is acceptable
- B.
  
  The associate is authorized to accept a deposit of no less than 75% of the order
- C.
  
  A deposit lower than 50% may only be approved by the Regional Manager
- D.
  
  The sales associate is not always required to ask for full payment at the time of the sale
Correct Answer
A. Request 100% payment, but a deposit of at least 50% is acceptable

Explanation
The policy regarding sales order deposits states that while requesting 100% payment is preferred, a deposit of at least 50% is acceptable. This means that customers can choose to pay the full amount upfront or make a deposit of at least 50% and pay the remaining balance later.

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Current Version
Mar 22, 2023

Quiz Edited by
ProProfs Editorial Team
May 10, 2010

Quiz Created by
Bmartin

2010 Eq3 Retail Training Quiz

What is the retail price difference between a sofa (-01) and a loveseat (-02)?

What skus does the JENNA Nickel arm tray come with?

If you wanted to find helpful training documents online for Storis processes where would you look?

An EQ3 store employee is eligible for a 25% discount off purchases of regular priced EQ3 merchandise for personal use when the sales order is written in the employee’s name as the customer and has been entered by the Store Manager as the Salesperson;

You are entitled to a split commission when;

What is the retail price jump from fabric to leather on our lower price point products (Stella, Solo, Simpson)

Which sleepers come with a different leg than the sofa?

Please identify which sentence(s) are not found in the store policies;

The exchange rate between Canada and the US is minimal. Why aren’t Canadian prices as low as the US?

“E” in the EQ3 CASH, seven steps of selling refers to;

To collect marketing data on how customers learn about EQ3 the associate can select from a list of options in the Marketing Information box on the payment tab of the sales order. This list has 10 coded choices including

What information is NOT found on the ‘Fabric Grid’ ?

“Q” in the EQ3 CASH, seven steps of selling refers to;

A new customer requests not to be contacted for marketing purposes. To comply with the Privacy Act the associate will enter in the CLASSIFICATION box of the Customer Full Display field after creating the new customer account, the following CODE:

Which of the following statements are true about EQ3?

What is the correct spelling of this Grade 10 Microfiber?

“3” in the EQ3 CASH, seven steps of selling refers to;

A casegood item is in a “PLC 6”. What does this mean?

What are the benefits of using HR (High Resiliency) foam in our Upholstery?

To enter the no contact classification in the Customer Full Display field the associate would use the action key on the sales order on the

Which of the following 2 statements are true?

C” in the EQ3 CASH, seven steps of selling refers to;

What is the recommended maximum weight capacity of the KARBON Swivel Chair?

A standard procedure in Storis would be

“A” in the EQ3 CASH, seven steps of selling refers to;

A casegood item has a -1 at the end of the sku. What does this mean?

A sales order may qualify for a 10% Designer Discount only if;

Why do leather products often have more seams than those in fabric?

What is the retail price difference between a sofa (-01) and a sofa sleeper (-21 or -22)?

Which of the following statements is not true?

“S” in the EQ3 CASH, seven steps of selling refers to;

Why are Grade 41/42 Fabrics not available on sofas?

If you wanted to find an updated memo on the process of ordering fabric by the yardage where would you look on SharePoint?

What is the retail price difference between a sofa (-01) and a sofa split (-39 or -40)?

To enter Magi Seal furniture protection on a sales order for a fabric sofa which retails at $1099 and a leather chair which retails at $749 which of the following skus is the correct choice?

“H” in the EQ3 CASH, seven steps of selling refers to;

What is top-grain leather?

Where would you find information online about EQ3 warranties?

A sales associate may obtain a list of their own current quotes written in the past three months by using the following Storis menu option:

What are the prices of the CAST and MARTIAN floor lamps?

On a TAKE-WITH sales order the balance due is permitted to be paid by each of the methods in which list?

Which of the following fabrics is best used on Upholstery styles with ‘bench seats’ ?

From Enter a Sales Order Menu Option a sales associate may;

What is the best way to get the marketing department to fulfill a request?

If you are having an issue entering product on a sales order or purchase order in Storis, how would you get the issue resolved?

The policy regarding sales order deposits states;