Scheduling Compliance Test! Trivia Quiz
Welcome to this scheduling compliance test! If you carry out maintenance regularly, there are some things that you should ensure you check and to see if you do so correctly, I have prepared the quiz below. Do give it a shot and get to know if you do the job as smoothly as it is designed to be.
Questions and Answers
- 1.
If there is no site available in eScreen within the search radius for the client, what do you do?
- 2.
Aetna has a 30 mile search radius?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given statement suggests that Aetna has a 30 mile search radius. However, the correct answer is False. This means that Aetna does not have a 30 mile search radius.Rate this question:
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- 3.
A GAP applicant has 48 hours from when they contact GiS?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because a GAP applicant actually has 72 hours from when they contact GiS, not 48 hours.Rate this question:
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- 4.
You should always select eCup Instant Test when scheduling all applicants through eScreen?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because selecting eCup Instant Test for all applicants through eScreen is not necessary. The eCup Instant Test is just one option among many available tests in the eScreen system. The selection of the appropriate test should depend on the specific requirements and circumstances of each applicant.Rate this question:
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- 5.
What does the applicant need to take with them to complete the drug test?
- A.
All prescription medicines and the ePassport
- B.
All the candidate needs is an ePassport
- C.
EPassport, ID/Drivers license
- D.
An urine sample
Correct Answer
C. EPassport, ID/Drivers licenseExplanation
The applicant needs to take their ePassport and ID/Driver's license with them to complete the drug test. These documents are required for identification purposes and to verify the applicant's identity.Rate this question:
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- 6.
You can ask a Gap Applicant their Social.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Asking a Gap Applicant for their social security number is not recommended or appropriate. It is not necessary for the application process and can potentially lead to identity theft or privacy issues. Therefore, the statement is false.Rate this question:
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- 7.
How long do we wait before we close out an EMC case due to no return call.
- A.
3 Business Days
- B.
5 Business Days
- C.
8 Business Days
- D.
10 Business Days
Correct Answer
C. 8 Business DaysExplanation
The correct answer is 8 Business Days. This is the amount of time we wait before closing out an EMC case if there is no return call. Waiting for 8 business days allows for a reasonable amount of time for the customer to respond and resolve the issue.Rate this question:
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- 8.
What is not a required field in L1, but needs to be entered when registering an applicant?
- A.
Date of Birth
- B.
Social Security Number
- C.
Current Address
- D.
Astrology Sign
Correct Answer
B. Social Security NumberExplanation
The Social Security Number is not a required field in L1, but it needs to be entered when registering an applicant. This suggests that while other fields like Date of Birth, Current Address, and Astrology Sign may be optional, the Social Security Number is necessary for the registration process.Rate this question:
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- 9.
What is the billing code for an AHCA or DCF applicant?
- A.
FLGIS0676
- B.
FLGIS0616
- C.
GAGIS0616
- D.
FLGSI0616
Correct Answer
B. FLGIS0616Explanation
The correct answer is FLGIS0616. This billing code is specifically for an AHCA or DCF applicant.Rate this question:
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- 10.
What is the ORI Number when registering a DCF applicant?
- A.
SC921831Z
- B.
FL921831Y
- C.
FL921831Z
- D.
GIS921831Z
Correct Answer
C. FL921831ZExplanation
The correct answer is FL921831Z. The ORI number is a unique identifier used when registering a DCF (Department of Children and Families) applicant. In this case, the ORI number for the DCF applicant is FL921831Z.Rate this question:
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- 11.
You can send an email with personal information in the body with out doing anything else in the email?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
This statement is incorrect. Sending an email with personal information in the body without taking any other action can pose a significant risk to the security and privacy of the personal information. It is important to take necessary precautions such as encrypting the email or using secure communication channels to protect personal information from unauthorized access or interception. Therefore, the correct answer is False.Rate this question:
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- 12.
How do you dispose of a document with personal information?
- A.
Make a pile in the middle of the floor and light it with a match
- B.
Place the document in the shred bin
- C.
Throw the document in the trash
- D.
Put it in a box under my desk and wait for janitorial services to handle it
Correct Answer
B. Place the document in the shred binExplanation
Placing the document in the shred bin is the correct answer because it ensures that personal information is properly destroyed. Shredding the document makes it extremely difficult for anyone to retrieve or misuse the personal information. This method is a secure and responsible way to dispose of documents containing personal information, as it helps to protect against identity theft or unauthorized access to sensitive data.Rate this question:
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- 13.
You should always have your badge displayed while you are at work.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Having your badge displayed while you are at work is important for security and identification purposes. It allows others to easily recognize you as an authorized employee and helps to prevent unauthorized individuals from accessing restricted areas. Displaying your badge also promotes a professional image and demonstrates your commitment to following workplace policies and procedures. By wearing your badge, you contribute to maintaining a safe and secure work environment for yourself and others.Rate this question:
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- 14.
How much time does an EMC applicant get to take the drug test?
- A.
24 Hours
- B.
48 Hours
- C.
72 Hours
- D.
168 Hours
Correct Answer
D. 168 HoursExplanation
An EMC applicant gets 168 hours to take the drug test. This is the longest time frame given among the options provided. It allows the applicant to schedule the test at their convenience within a week after applying.Rate this question:
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- 15.
If EMC grants an extension for the applicant to get rescheduled for the drug test they get 7 days from when they call.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
2 days from when extension granted.Rate this question:
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- 16.
If you need to leave your computer for an extended period of time such as break or lunch you should:
- A.
Leave everything up, you will be back soon
- B.
Turn off your monitors
- C.
Lock your workstation
- D.
Put up your out of office sign
Correct Answer
C. Lock your workstationExplanation
Locking your workstation is the correct answer because it ensures that your computer and personal information are secure while you are away. By locking your workstation, you prevent unauthorized access to your files and applications. This is especially important in shared or public spaces where others may have access to your computer.Rate this question:
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- 17.
Documents that contain someone else information such as a case, screen shot, or application (that I may or may not have printed) should be destroyed by:
- A.
Throwing in my trash can
- B.
Placing in the shred bin
- C.
Piling in the middle of the floor and lighting a match to it
Correct Answer
B. Placing in the shred binExplanation
Placing the documents in the shred bin is the correct answer because it ensures that the information contained in the documents is securely destroyed. Shredding the documents prevents them from being reconstructed or accessed by unauthorized individuals. This method is commonly used in professional settings to protect sensitive information and maintain confidentiality. Throwing the documents in the trash can or burning them on the floor would not provide the same level of security and could potentially lead to the information being compromised.Rate this question:
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- 18.
True or False. The FCRA puts in place procedures to guarantee that companies like GIS ensure that background check reports information are as accurate as possible.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The FCRA, or Fair Credit Reporting Act, indeed establishes procedures to ensure that companies like GIS, which conduct background checks, strive to provide accurate information in their reports. This legislation aims to protect consumers by promoting accuracy, fairness, and privacy in the information provided by consumer reporting agencies. It sets guidelines for the collection, dissemination, and use of consumer information, and requires companies to take reasonable steps to ensure the accuracy of the information they provide. Therefore, it is accurate to say that the FCRA puts in place procedures to guarantee that companies like GIS ensure that background check reports are as accurate as possible.Rate this question:
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- 19.
There are two (2) types of reports in which the FCRA defines and governs. What are they? (pick two choices)
- A.
Consumer Reports
- B.
Investigavtive Consumer Reports
- C.
Adverse Action Reports
- D.
Credit Verification Reports
Correct Answer(s)
A. Consumer Reports
B. Investigavtive Consumer ReportsExplanation
The FCRA defines and governs two types of reports: Consumer Reports and Investigative Consumer Reports. Consumer Reports provide information about an individual's creditworthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living. Investigative Consumer Reports, on the other hand, include information obtained through personal interviews, such as interviews with neighbors, friends, or associates of the individual. These reports are used by employers and landlords to make decisions about employment, housing, and other similar matters.Rate this question:
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- 20.
The FCRA defines "End-Users" as:
- A.
Consumers
- B.
Individuals or entities that buy consumer reports for business or employment purposes
- C.
Entities that buy consumer information and resell it to CRAs
Correct Answer
B. Individuals or entities that buy consumer reports for business or employment purposesExplanation
The FCRA defines "End-Users" as individuals or entities that purchase consumer reports for business or employment purposes. This means that these individuals or entities are buying consumer information in order to make decisions related to their business or employment activities. They may use this information to assess the creditworthiness of potential customers or employees, for example. The definition does not include entities that buy consumer information and resell it to CRAs, as they are not the end-users themselves.Rate this question:
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- 21.
What is the main difference between "consumer reports" and "investigative consumer reports?"
- A.
Consumer reports contain only credit info and investigative reports contain opinions.
- B.
Consumer reports contain factual (credit reports, dates, education) and subjective information (charater traits, reputation, mode of living) and investigative reports only contain subjective information.
- C.
Consumer reports contain subjective information and investigative reports contain prior employment dates.
Correct Answer
B. Consumer reports contain factual (credit reports, dates, education) and subjective information (charater traits, reputation, mode of living) and investigative reports only contain subjective information.Explanation
Consumer reports contain both factual and subjective information, including credit reports, dates, education, character traits, reputation, and mode of living. On the other hand, investigative reports only contain subjective information. This means that consumer reports provide a more comprehensive view of an individual, including both objective and subjective aspects, while investigative reports focus solely on subjective information.Rate this question:
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- 22.
"Investigative consumer reports" include which of the following types of information?
- A.
Consumer
- B.
General reputation
- C.
Personal characteristics
- D.
Mode of living
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
Investigative consumer reports include all of the mentioned types of information: consumer general reputation, personal characteristics, and mode of living. These reports are comprehensive and go beyond just basic credit information, providing a deeper understanding of an individual's background and behavior. This information is often used by employers, landlords, and lenders to make informed decisions about potential candidates or borrowers.Rate this question:
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- 23.
I can have as many absences as I choose as long as I use my ATO?.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because even if someone has accumulated a certain amount of Annual Time Off (ATO), it does not mean they can have unlimited absences. The use of ATO is subject to company policies and guidelines, which usually have limits on the number of absences allowed and require prior approval. Therefore, the statement that one can have as many absences as they choose as long as they use their ATO is incorrect.Rate this question:
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- 24.
My supervisor, at any time, can pull my email activity if it is believed to be non work related.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
In this statement, it is mentioned that the supervisor has the authority to access the employee's email activity if they suspect it is not work-related. This implies that the supervisor has the power to monitor and review the employee's email usage, suggesting that the statement is true.Rate this question:
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- 25.
Which resource should you consult for guidelines on a specific account?
- A.
CIF
- B.
Watson
- C.
GIS Intranet
- D.
Holmes
Correct Answer
A. CIFExplanation
You should consult CIF for guidelines on a specific account.Rate this question:
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- 26.
It is okay to call or text my friends as much as I want during work hours as long as I use my personal cell phone.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
It is not okay to call or text friends as much as one wants during work hours, even if using a personal cell phone. Work hours are meant for focusing on work-related tasks and being productive. Constantly calling or texting friends can be a distraction and can hinder productivity. It is important to maintain professionalism and prioritize work responsibilities during work hours.Rate this question:
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- 27.
If for some reason you have to be late to work, you should notify:
- A.
Another team member
- B.
Your supervisor
- C.
GIS front desk
- D.
The police
Correct Answer
B. Your supervisorExplanation
If for some reason you have to be late to work, it is important to notify your supervisor. Your supervisor is responsible for managing your work schedule and ensuring that tasks are completed on time. By informing your supervisor about your lateness, they can make any necessary adjustments or arrangements to accommodate your absence and minimize any potential disruptions to work. Additionally, notifying your supervisor shows professionalism and respect for their authority and allows them to address any concerns or issues related to your lateness.Rate this question:
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- 28.
FCRA document disposal requirements apply only to paper forms and not electronic form.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false. FCRA (Fair Credit Reporting Act) document disposal requirements apply to both paper forms and electronic forms. The FCRA requires that any consumer information obtained by a business must be properly disposed of to prevent unauthorized access. This includes both physical documents and electronic records. Failure to comply with these requirements can result in penalties and legal consequences.Rate this question:
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- 29.
Which of the following does the FCRA apply to?
- A.
Furnishers of Information
- B.
End-Users and consumers
- C.
Resellers
- D.
Consumer Reporting Agencies
- E.
All of the Above
Correct Answer
E. All of the AboveExplanation
The FCRA (Fair Credit Reporting Act) applies to all of the options mentioned in the question. The FCRA regulates the activities of furnishers of information, end-users and consumers, resellers, and consumer reporting agencies. This means that all these entities are required to comply with the provisions and regulations set forth by the FCRA in order to ensure fair and accurate credit reporting practices.Rate this question:
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- 30.
Use of company phones and/or computers for personal use is permitted anytime.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement states that the use of company phones and/or computers for personal use is permitted anytime. However, the correct answer is false, indicating that this statement is not true. This means that the use of company phones and/or computers for personal use is not permitted anytime.Rate this question:
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- 31.
In relation to GIS, "PII" stands for?
- A.
Polaris Industries Incorporated
- B.
Personally Ideintifiable Information
- C.
Pentium II processor
Correct Answer
B. Personally Ideintifiable InformationExplanation
In the context of GIS, "PII" stands for Personally Identifiable Information. This refers to any information that can be used to identify an individual, such as their name, address, social security number, or any other unique identifier. PII is sensitive data that needs to be protected to ensure privacy and prevent unauthorized access or use.Rate this question:
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- 32.
If another employee forgot their badge, you should:
- A.
Loan them yours,you rarely leave the building
- B.
Allow them to enter, they said they work at GIS
- C.
Escort them to the front desk to get a visitors badge
- D.
Notify your supervisor
- E.
Both C and D
Correct Answer
E. Both C and DExplanation
If another employee forgot their badge, it is important to ensure the security of the building. Allowing them to enter without a badge would compromise the security protocols in place. Escorting them to the front desk to get a visitor's badge ensures that they are properly identified and monitored while in the building. Additionally, notifying your supervisor about the situation allows them to be aware of the issue and take any necessary actions. Therefore, both options C and D are appropriate responses in this situation.Rate this question:
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- 33.
What does FCRA stand for?
- A.
Fred Can Run Allday
- B.
Fair Credit Reporting Act
- C.
Federal Consumer Reporting Act
- D.
Federal Credit Reporting Act
Correct Answer
B. Fair Credit Reporting ActExplanation
The correct answer is "Fair Credit Reporting Act". This act is a federal law in the United States that regulates the collection, dissemination, and use of consumer credit information. It aims to ensure accuracy, fairness, and privacy in the reporting of credit information by consumer reporting agencies.Rate this question:
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- 34.
The FCRA does not regulate the way GIS performs background checks on job applicants and/or current employees.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The FCRA, or Fair Credit Reporting Act, is a federal law that regulates the way consumer reporting agencies, such as credit bureaus, collect and use consumer information. It also establishes guidelines for employers who use consumer reports, including background checks, for employment purposes. Therefore, the statement that the FCRA does not regulate the way GIS performs background checks on job applicants and/or current employees is false. The FCRA does indeed have regulations in place for how background checks should be conducted by employers.Rate this question:
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- 35.
I can email as many personal emails as I like as long as the recipient works at GIS.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because it implies that there are no restrictions on sending personal emails as long as the recipient works at GIS. However, it is likely that there are still limitations and guidelines in place regarding the use of company resources for personal matters, including email usage. Therefore, the statement is not accurate.Rate this question:
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- 36.
What type of company is GIS?
- A.
Credit Checks
- B.
Employee Verifications
- C.
Pre-Employment Screening
- D.
Hot Dog Manufacturing
Correct Answer
C. Pre-Employment ScreeningExplanation
GIS is a type of company that specializes in pre-employment screening. This means that they provide services to help employers verify the background and qualifications of potential employees before hiring them. They may conduct credit checks, employee verifications, and other checks to ensure that the candidates are suitable for the job. The answer "Pre-Employment Screening" accurately describes the type of company GIS is.Rate this question:
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- 37.
I should answer every call with a smile, regardless of who the caller is?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
It is important to answer every call with a smile, regardless of who the caller is, because it reflects a positive and friendly attitude towards the caller. Smiling can help create a welcoming and pleasant atmosphere, and it can also improve communication and customer service. Additionally, a smile can be heard in the tone of voice, which can make the caller feel more comfortable and valued. Therefore, it is advisable to answer every call with a smile to promote good customer relations and create a positive impression.Rate this question:
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- 38.
After clocking in I should:
- A.
Go get my coffee
- B.
Go to the restroom
- C.
See how my neighbors weekend was
- D.
Begin working
Correct Answer
D. Begin workingExplanation
The correct answer is to begin working because after clocking in, the priority should be to start working on assigned tasks and responsibilities. Going to get coffee or using the restroom can be done later during a break time. Checking on a neighbor's weekend or engaging in non-work related activities should not be the immediate action after clocking in.Rate this question:
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- 39.
You should schedule an applicant for an L1 location before scheduling them to a DAON location for fingerprinting.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Scheduling an applicant for an L1 location before scheduling them for a DAON location for fingerprinting is not necessary. The order in which these appointments are scheduled does not affect the process or outcome. Therefore, it is not true that an applicant should be scheduled for an L1 location before scheduling them for a DAON location.Rate this question:
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- 40.
It is ok to be constantly two to three minutes late from break.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Being constantly two to three minutes late from a break is not okay because it shows a lack of respect for other people's time and disrupts the flow of work. Consistently arriving late can create a negative impression and may suggest a lack of professionalism and discipline. Punctuality is an important aspect of maintaining a productive and efficient work environment, and consistently being late can lead to a decrease in productivity and overall morale. Therefore, it is not acceptable to be constantly two to three minutes late from a break.Rate this question:
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- 41.
If I see the voice mail indicator lit up for a Scheduling lIne that I am trained for, I should:
- A.
Wait for my fellow associates to get the voice mail.
- B.
Retrieve the voice message and contact the person back.
- C.
Retreive the voice message and wait to see if the person calls back.
Correct Answer
B. Retrieve the voice message and contact the person back.Explanation
If the voice mail indicator is lit up for a Scheduling line that the person is trained for, it means that there is a voice message waiting to be listened to. The correct action to take in this situation is to retrieve the voice message and contact the person back. This ensures that the message is attended to and the person's needs or concerns are addressed in a timely manner. Waiting for fellow associates to get the voice mail or waiting to see if the person calls back may lead to delays and potential dissatisfaction from the caller.Rate this question:
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- 42.
I can choose not to answer the phone because the call will just be assigned to my fellow associate.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that if the person chooses not to answer the phone, the call will be automatically assigned to their fellow associate. However, the correct answer is False. This implies that choosing not to answer the phone does not guarantee that the call will be assigned to someone else. It is possible that the call may go unanswered or be redirected to another department or voicemail.Rate this question:
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- 43.
I should schedule a GAP applicant for a Urine Collection drug test only.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that the person should schedule a GAP applicant for a urine collection drug test only. However, the correct answer is false because scheduling a urine collection drug test only may not be sufficient. Other types of drug tests, such as hair or saliva tests, may also be necessary to ensure accurate results. Therefore, it is important to consider the specific requirements and guidelines for drug testing in order to make an appropriate scheduling decision.Rate this question:
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- 44.
A Central Parking Post Accident applicant gets how much time to complete the drug test:
- A.
24 Hours from when the accident occured
- B.
12 Hours from when the accident occured
- C.
24 Hours from when the event is scheduled
- D.
12 Hours from when the event is scheduled
Correct Answer
C. 24 Hours from when the event is scheduledExplanation
A Central Parking Post Accident applicant has 24 hours from when the event is scheduled to complete the drug test. This means that they have a full day to complete the test after the event is scheduled. It is important for the applicant to adhere to this time frame in order to comply with the requirements and procedures of Central Parking.Rate this question:
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- 45.
The below information is required in order to schedule a Central Parking Post Accident applicant:
- A.
Full Name, DOB, Address, SSN, Phone Number
- B.
City Location, Lot Number, Full Name, SSN
- C.
What ever the manager has available
- D.
Work State, City Code, Lot Number, Full Name, SSN, DOB, Manager Full Name, Address
Correct Answer
C. What ever the manager has availableExplanation
The correct answer suggests that the information required to schedule a Central Parking Post Accident applicant can vary depending on what the manager has available. This implies that the manager may have access to different sets of information or may have the flexibility to use whatever information they have on hand to schedule the applicant.Rate this question:
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- 46.
I can schedule a drug test in Canada.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
We must email the calgary group at eScreenRate this question:
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- 47.
I schedule everyone for eCup drug test.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement "I schedule everyone for eCup drug test" implies that the speaker schedules every individual for an eCup drug test. However, since the answer is "False," it suggests that the speaker does not schedule everyone for the test.Rate this question:
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- 48.
Any call made from my work phone is recorded.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given statement suggests that any call made from the work phone is recorded. This implies that there is a system or mechanism in place that automatically records all calls made from the work phone. Therefore, the correct answer is true, indicating that all calls from the work phone are indeed recorded.Rate this question:
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- 49.
It is more important to handle as many calls as possible then to be friendly on the call.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement "It is more important to handle as many calls as possible than to be friendly on the call" is incorrect. While handling a large number of calls efficiently is important, it is equally crucial to be friendly and provide good customer service. Being friendly on the call helps to create a positive customer experience, build rapport, and increase customer satisfaction. Therefore, both aspects, handling calls effectively and being friendly, are equally important in customer service.Rate this question:
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- 50.
I do not need to verify any information when scheduling a drug test.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
When scheduling a drug test, it is necessary to verify the information provided. This is important to ensure the accuracy and reliability of the test results. Verification may include confirming the identity of the person being tested, checking the testing requirements, and ensuring that the necessary paperwork is completed. Therefore, the statement that one does not need to verify any information when scheduling a drug test is false.Rate this question:
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Mar 20, 2023Quiz Edited by
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Nov 08, 2011Quiz Created by
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