This is a short assessment that will help you to evaluate your understanding of the solution.
Do note that you are only allowed to attempt this quiz ONCE and are required to complete it by Monday, 21 January 11:59pm (+08:00GMT).
Time limit is 45 minutes.
The top scorer for this quiz stands a chance to win a Powerbank Phone Charger & 2GB USB Executie Pen!
GOOD LUCK!
Move to stereo recording as NICE is unable to identify speakers on mono recording
Disqualify the opportunity
NICE Speaker Separation has the ability to differentiate between the caller and the agent to perform the required analysis
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Only via Pre-defined categories which must be configured prior to go-live
In addition to pre-defined categories, NICE Interaction Analytics can automatically identify trends and hot topics
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Ease the prospect’s mind by connecting with peers and showing market trends
Engage early with IT to mitigate potential objections down the road
Conduct a POC and show the technology is working
All of the above
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To always start with IT. If you don’t have IT on board first, you’ll never make it
To call on senior business leaders first. They own the business problem, not IT
To always do a POC first, then talk to the business about their problem. Once executives see the POC results, they will be hooked
Wait for customers to call NICE with their problem
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NICE leads the market by 34.7%, followed by Verint at 26.2%
Verint leads the market by 34.7%, followed by NICE at 26.2%
Nexidia leads the market by 34.7%, followed by NICE at 26.2%
Nexidia and Utopy are the market leaders, NICE follows after
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True
False
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Unstructured cross-channel interactions data
Random sampling-based quality processes
Time consuming in gaining insights from interactions
Complexity of Transactional Database
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Reduce churn
Reduce AHT
Forecasting Call Types
Improve CSAT
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Provides real-time alerts to supervisor based on detection of pre-defined keywords
Provides real-time agent guidance based on detection of pre-defined keywords
Provides real-time alerts when high-emotion is detected on the voice call
Is not real-time, but provides an alert after the call has been recorded
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