1.
Feliz orders her employees to ask every restaurant guest if they want the café’s signature dessert at the end of their meal. What management style is she displaying?
Correct Answer
A. Autocratic
Explanation
Feliz is displaying an autocratic management style. In this style, the manager makes decisions without consulting or involving the employees. By ordering her employees to ask every guest about the signature dessert, Feliz is exerting control and making decisions on her own, without considering the opinions or input of her employees.
2.
Carmen asks her employees to determine what the upcoming holiday schedule should look like. What management style is she displaying?
Correct Answer
C. Democratic
Explanation
Carmen is displaying a democratic management style by involving her employees in the decision-making process of determining the upcoming holiday schedule. This style values employee input and participation, allowing for collaboration and consensus-building. It promotes a sense of ownership and empowerment among the employees, leading to increased morale and motivation.
3.
Thomas tells his employees that they need to run their hands under warm water for at least 20 seconds in order to comply with sanitation standards. What management style is he displaying?
Correct Answer
B. Bureaucratic
Explanation
Thomas is displaying a bureaucratic management style. In a bureaucratic style, there is a strict adherence to rules, procedures, and standards. Thomas is enforcing a specific time requirement for handwashing to comply with sanitation standards, indicating a focus on following established protocols and regulations. This style emphasizes consistency, uniformity, and adherence to established guidelines.
4.
Ken tells his sales staff that they can decide when to make appointment calls as long as they use the scripts prepared by the management staff. What management style is he displaying?
Correct Answer
D. Combination of styles
Explanation
Ken is displaying a combination of management styles. He allows his sales staff to decide when to make appointment calls, which is a characteristic of a democratic management style. However, he also requires them to use the scripts prepared by the management staff, indicating a more autocratic or bureaucratic approach. Therefore, Ken's management style can be described as a combination of democratic and autocratic/bureaucratic styles.
5.
Which of the following factors does not typically have an affect on the manager’s management style?
Correct Answer
B. Job title
Explanation
The manager's job title typically does not have an affect on their management style. The manager's personal background, employee characteristics, and culture of the property all play a role in shaping their management style. However, the job title itself does not dictate how a manager chooses to manage their team.
6.
According to the Five Factor model, 'extraversion' as a personality type is characterised by what type of people?
Correct Answer
D. Assertive and sociable
Explanation
'Extraversion' is characterised by out-going, sociable and assertive people.
7.
What do you call a style of leadership that takes account of others' views, opinions and ideas?
Correct Answer
C. Democratic
Explanation
Democratic approaches rely on taking on board other people's opinions and views
8.
What is the term for power derived from status or position in an organisation?
Correct Answer
D. Legitimate
Explanation
Legitimate power is associated with status or position in an organisation.
9.
What does the situational theory of leadership emphasise?
Correct Answer
B. Events
Explanation
The situation plays a role in bringing forward leadership qualities as a consequence of events.
10.
How can you describe the thinking and outlook of transformational leaders?
Correct Answer
A. Strategic
Explanation
Leaders who contribute to radically altering the environment are strategic in thinking