Section 1.4—Quiz: Property Organization

1.

On a hotel organization chart, dotted lines indicate relationships that involve:

A.

Direct accountability.
B.

A high degree of communication and cooperation.
C.

Functional equality.
D.

Supervisory responsibility.

Correct Answer
B. A high degree of communication and cooperation.

Explanation
Dotted lines on a hotel organization chart indicate relationships that involve a high degree of communication and cooperation. These lines represent connections between different departments or individuals who need to collaborate closely to achieve common goals. Unlike solid lines that indicate direct accountability or supervisory responsibility, dotted lines signify a more fluid and collaborative relationship, where teams or individuals work together to share information, coordinate efforts, and support each other in achieving organizational objectives.

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2.

On a hotel organization chart, solid lines indicate relationships that involve:

A.

Direct accountability.
B.

A high degree of communication and cooperation.
C.

Functional equality.
D.

Supervisory responsibility.

Correct Answer
A. Direct accountability.

Explanation
Solid lines on a hotel organization chart indicate direct accountability. This means that the individuals connected by solid lines are responsible for each other's performance and outcomes. They have a direct reporting relationship where one person is accountable to another for their work. This implies that there is a clear chain of command and authority within the organization, with one person having the power to direct and make decisions for the other. Solid lines do not necessarily imply a high degree of communication and cooperation, functional equality, or supervisory responsibility, as these aspects can be represented by other means on the organization chart.

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3.

An area where guests interact with employees is called:

A.

Front of the house.
B.

Back of the house.
C.

Revenue center.
D.

Support center.

Correct Answer
A. Front of the house.

Explanation
The correct answer is "front of the house." This term refers to the area in a business, such as a hotel or restaurant, where guests directly interact with employees. It includes spaces like the lobby, dining area, or reception desk. The front of the house is designed to create a positive and welcoming experience for guests, and it is where customer service and guest satisfaction are prioritized.

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4.

In a large full-service hotel, the executive housekeeper reports to:

A.

The general manager.
B.

The chief engineer.
C.

The rooms division manager.
D.

The security director.

Correct Answer
C. The rooms division manager.

Explanation
The executive housekeeper in a large full-service hotel reports to the rooms division manager. This is because the rooms division manager is responsible for overseeing all aspects of the hotel's guest accommodations, including housekeeping. The executive housekeeper is in charge of managing the housekeeping staff, ensuring cleanliness and maintenance of guest rooms, and coordinating with other departments within the rooms division. Therefore, it is logical for the executive housekeeper to report directly to the rooms division manager in order to effectively carry out their duties and responsibilities.

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5.

In a large full-service hotel, the front office manager reports to:

A.

The general manager.
B.

The chief engineer.
C.

The rooms division manager.
D.

The security director.

Correct Answer
C. The rooms division manager.

Explanation
In a large full-service hotel, the front office manager is responsible for overseeing the operations of the front desk, reservations, and guest services. The rooms division manager, on the other hand, is in charge of managing all aspects of the hotel's rooms division, which includes housekeeping, guest services, and front office. Therefore, it makes sense for the front office manager to report to the rooms division manager as they are both part of the same department and work closely together to ensure smooth operations and guest satisfaction.

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6.

For each of the following departments, write in whether it is a revenue center or a support center. Security

A.

Support
B.

Revenue

Correct Answer
A. Support

Explanation
The department of security is considered a support center because its primary role is to provide support and assistance to other departments or functions within the organization. It is responsible for ensuring the safety and security of the organization's assets, employees, and customers. While it does not directly generate revenue for the organization, it plays a crucial role in protecting the organization's resources and enabling other revenue-generating departments to operate smoothly.

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7.

Gift shop

A.

Support
B.

Revenue

Correct Answer
B. Revenue

Explanation
Revenue refers to the income generated by a business or organization through its activities, such as the sale of products or services. In the context of a gift shop, revenue would be the total amount of money earned from selling gifts to customers. This could include sales from various items like cards, souvenirs, or other gift items. Revenue is an important metric for businesses as it indicates their financial performance and ability to generate income.

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8.

Room service

A.

Support
B.

Revenue

Correct Answer
B. Revenue

Explanation
Revenue refers to the income or money generated by a business or organization through its operations. In the context of the given options, room service and support are services provided by a business, while revenue is the financial result of these services. Revenue is a key indicator of the financial success of a business and is crucial for its sustainability and growth. Therefore, out of the given options, revenue is the most relevant term related to the financial aspect of a business.

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9.

Laundry

A.

Support
B.

Revenue

Correct Answer
A. Support

10.

Sales

A.

Support
B.

Revenue

Correct Answer
B. Revenue

Section 1.4—quiz: Property Organization

On a hotel organization chart, dotted lines indicate relationships that involve:

On a hotel organization chart, solid lines indicate relationships that involve:

An area where guests interact with employees is called:

In a large full-service hotel, the executive housekeeper reports to:

In a large full-service hotel, the front office manager reports to:

For each of the following departments, write in whether it is a revenue center or a support center. Security

Gift shop

Room service

Laundry

Sales