Hotel Reservations Sales Process! Trivia Questions Quiz
Welcome to the trivia quiz that tests you about hotel reservations and sales process. It is perfect in testing out just how much you know about the hotel industry and dealing with prospective clients since your presentation has a big impact on whether they do take your services or not. Give it a shot and see just how much knowledge you have!
- 1.
Employee knowledge and sales skills can be enhanced by all of the following except:
- A.
Responding to guest requests.
- B.
Attending training sessions.
- C.
Taking occasional quizzes.
- D.
Participating in role-playing.
Correct Answer
A. Responding to guest requests.Explanation
Employee knowledge and sales skills can be enhanced through attending training sessions, taking occasional quizzes, and participating in role-playing. However, responding to guest requests does not directly contribute to improving sales skills or knowledge. While responding to guest requests is an important aspect of customer service, it primarily focuses on addressing immediate needs rather than developing sales techniques or product knowledge.Rate this question:
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- 2.
A hotel’s switchboard should be answered within _________ ring(s).
- A.
1
- B.
3
- C.
5
- D.
It doesn’t matter
Correct Answer
B. 3 -
- 3.
Which of the following statements is false?
- A.
Service employees who have less guest contact “sell” the hotel by their appearance, attitude, and attention to small details.
- B.
Check-in is a good time for front desk agents to mention any special coupons or discounts the hotel is offering for hotel facilities and services.
- C.
Food and beverage servers are most successful when they limit the use of suggestive selling techniques to dessert items and specialty drinks.
- D.
If a hotel is booked for the dates a caller requests, reservations agents should suggest that the caller change his or her arrival date.
Correct Answer
C. Food and beverage servers are most successful when they limit the use of suggestive selling techniques to dessert items and specialty drinks. -
- 4.
What should reservationists do when potential guests telephone for a room after the hotel is full?
- A.
Give them the phone number of a nearby hotel which is not sold out.
- B.
Make a non-guaranteed reservation for the guest in case someone cancels.
- C.
Offer the guest alternatives in an attempt to keep the business.
- D.
None of the above.
Correct Answer
C. Offer the guest alternatives in an attempt to keep the business.Explanation
When potential guests telephone for a room after the hotel is full, reservationists should offer the guest alternatives in an attempt to keep the business. This means providing the guest with other options or suggestions, such as recommending nearby hotels or suggesting different dates when rooms may be available. By offering alternatives, the reservationists are showing their willingness to accommodate the guest's needs and retain their business, even if it cannot be fulfilled immediately.Rate this question:
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- 5.
Share their knowledge of specialties to add to guest appreciation of the property.
- A.
Switchboard operators
- B.
Reservationists
- C.
Front desk agents
- D.
Food and beverage servers
- E.
Service personnel
Correct Answer
D. Food and beverage serversExplanation
Food and beverage servers play a crucial role in enhancing guest appreciation of a property by sharing their knowledge of specialties. They are responsible for providing information about the different food and beverage options available at the property, including details about the ingredients, cooking techniques, and recommendations. By sharing their expertise, servers can help guests make informed choices and have a more enjoyable dining experience. This can contribute to overall guest satisfaction and appreciation of the property.Rate this question:
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- 6.
Direct guest callers to the property’s revenue centers.
- A.
Switchboard operators
- B.
Reservationists
- C.
Front desk agents
- D.
Food and beverage servers
- E.
Service personnel
Correct Answer
A. Switchboard operatorsExplanation
Switchboard operators are responsible for directing incoming calls to the appropriate departments or individuals within a property. They play a crucial role in ensuring that guest callers are connected to the property's revenue centers, such as the reservationists, front desk agents, and food and beverage servers. By efficiently transferring calls, switchboard operators help streamline communication and ensure that guests' needs are addressed promptly and accurately.Rate this question:
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- 7.
Encourage departing guests to return for a special hotel package.
- A.
Switchboard operators
- B.
Reservationists
- C.
Front desk agents
- D.
Food and beverage servers
- E.
Service personnel
Correct Answer
E. Service personnelExplanation
Service personnel are responsible for providing various services to guests, including encouraging them to return for a special hotel package. They interact with guests during their stay and have the opportunity to promote and sell additional services or packages offered by the hotel. Switchboard operators, reservationists, front desk agents, and food and beverage servers may have different roles and responsibilities, but they are not directly involved in encouraging departing guests to return for a special hotel package.Rate this question:
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- 8.
Upgrade existing reservations.
- A.
Switchboard operators
- B.
Reservationists
- C.
Front desk agents
- D.
Food and beverage servers
- E.
Service personnel
Correct Answer
C. Front desk agentsExplanation
Front desk agents are responsible for managing reservations and check-ins at a hotel or similar establishment. They handle customer inquiries, process payments, and ensure that guests have a smooth and pleasant stay. As the question mentions "upgrade existing reservations," it implies that front desk agents have the authority to make changes to existing reservations, such as upgrading a guest to a higher room category or adding additional services. Therefore, front desk agents are the most appropriate answer for this question.Rate this question:
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- 9.
Tell guests about room types, prices, special rates, and hotel packages.
- A.
Switchboard operators
- B.
Reservationists
- C.
Front desk agents
- D.
Food and beverage servers
- E.
Service personnel
Correct Answer
B. ReservationistsExplanation
Reservationists are responsible for informing guests about room types, prices, special rates, and hotel packages. They handle all the reservations and bookings for the hotel, ensuring that guests have all the necessary information about the available rooms and their prices. Reservationists play a crucial role in providing excellent customer service by addressing guests' queries and helping them make informed decisions about their stay. They have in-depth knowledge about the hotel's offerings and are skilled in providing accurate information to potential guests.Rate this question:
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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 21, 2023Quiz Edited by
ProProfs Editorial Team -
Dec 29, 2008Quiz Created by
Aoht
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