Spinning Spiders: Ld Symptom And Categories Exam

Based on the given information, the correct category for the issue described is "Modem". The guest was unable to connect because the modem was not plugged into the wall port, and after it was plugged in, the guest was able to get connected. This suggests that the problem was related to the modem not being properly connected.

The given scenario suggests that the guest initially entered the wrong username and password, resulting in the screen prompting an incorrect message. However, after providing the correct username and password, the guest was able to connect successfully. This indicates that the issue was related to the username and password, and not browser/proxy settings or prepaid card. Therefore, the correct category for this scenario is "Username/Password Inquiry."

The correct symptom and category for the given scenario is "General Inquiry: Blocking/Unblocking Rooms". This is because the call received from the hotel staff is requesting to unblock a room, which falls under the category of blocking/unblocking rooms.

The guest suddenly got connected without doing any troubleshooting because the issue was obviously not yet identified. This suggests that the problem was not on the guest's end, but rather on the staff's end or with the network itself. It could be that the staff resolved the issue without the guest's knowledge or that the network connection was temporarily disrupted and then restored.

The correct symptom in this case would be "General Enquiry". This is because the guest initially entered the username and password, but the screen prompted that it was incorrect. However, after providing the correct username and password, the guest was able to connect. This indicates that the guest was not trying to make a purchase but was simply making a general inquiry.

The correct symptom in this scenario is "No physical connection." This is indicated by the fact that the guest reported that the modem had no lights, suggesting that it was not receiving power or a signal. The agent confirmed this by checking the cable and modem, both of which were not properly connected. Once the modem was plugged into the wall port, the guest was able to get connected, demonstrating that the issue was indeed a lack of physical connection.

The correct answer is "Unable to browse some website." This is because the guest was experiencing difficulty in browsing and was not able to see the start surfing option. However, upon checking the system, it was found that the guest had a valid purchase in reference to another LD number. After refreshing the browser, the guest confirmed successful browsing, indicating that the issue of being unable to browse some websites was resolved.

The guest was able to send emails after disabling SSL authentication because the issue was related to the email configuration. It is possible that the email client or server was not properly configured to use SSL authentication, causing the connection to fail. By disabling SSL authentication, the guest was able to bypass this issue and successfully send emails.

The correct answer is "Configured Subnet/iNAT" because the staff called to report slow internet connection and mentioned that the guest was in the meeting room. This suggests that the slow connection could be due to network configuration issues, specifically with the subnet or iNAT settings. The agent advised the staff to try again after providing a public IP address, which resulted in an improved connection.

The correct answer is "Unable to browse some website". This is because the guest was experiencing an error when trying to click on the "Start Surfing" button, indicating that they were unable to access certain websites. The fact that the guest was able to browse Yahoo and Google after launching a new browser suggests that the issue was specific to certain websites rather than a general problem with internet connectivity.

The given correct answer, "Internet Disconnection," suggests that the guest's sudden disconnection could be attributed to a loss of internet connectivity. This could be caused by various factors such as a problem with the guest's network equipment (HAP/USG/switch), a failure in the DNS system, or the guest being MAC filtered. These issues can result in the guest being unable to establish a connection to the internet, leading to the disconnection.

The correct category for this scenario is "In-room cable." This is because the issue was related to the guest's connection to the webpage, which was resolved by unplugging and plugging back in the cable. This suggests that there was a problem with the in-room cable connection, and once it was fixed, the purchase page came up.

Based on the given information, the correct answer is "Port Mapping". The staff called on behalf of the guest to check the previous call and requested manual enrollment. There was an error with the gateway ID mismatch, which was resolved through a manual purchase. However, there is no information provided about the other options (Manual purchase, Nomadix Gateway, MLCBB), so we cannot determine why they are incorrect.

The correct answer is Billing Enquiries. This suggests that the guest may have had a problem with their billing or payment, and they need assistance or information regarding their charges or account. This answer is supported by the mention of "connection problem" in the question, indicating that the guest may have experienced issues with their internet connection, which could affect their billing or usage.

The Nomadix Gateway is a device used to manage internet connections for guests in a hospitality setting. In this scenario, the guest experienced a sudden disconnection from the internet. However, the connection was restored after the agent refreshed the connection on the system through add/update. This suggests that the Nomadix Gateway was responsible for managing and restoring the internet connection for the guest.

The correct symptom in this scenario is "Unable to connect via wireless." This is because the guest is experiencing issues connecting to the network and is not acquiring any ESSID, indicating a problem with the wireless connection. The other options, such as "No physical connection," "APIPA," and "Host Unreachable / DNS Failure," do not accurately describe the issue of being unable to connect via wireless.

The correct symptom is "No physical connection". The guest initially did not have a connection, which is why they were unable to see the webpage. The agent resolved the issue by asking the guest to unplug and plug the cable back in, indicating that there was no physical connection.

The correct answer is "Browser/Proxy Settings" because if the guest is unable to see the "start surfing" option, it indicates that there may be an issue with their browser or proxy settings. The agent manually clicking on it suggests that the guest's browser or proxy settings are preventing them from accessing certain features or content.

The correct answer is "Looping purchase page." This means that the error 24 is related to a problem with the purchase page on a website. It suggests that there is a loop or repetitive cycle occurring on the purchase page, which could be causing issues for users trying to make a purchase. This error may prevent users from successfully completing their purchase or cause frustration due to being stuck in a continuous loop on the page.

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