Test Your Retail Knowledge! Trivia Quiz

When a customer walks into the shop, it is important to greet them and ask if you can help them in a polite way. This shows good customer service and makes the customer feel welcomed and valued. Ignoring them or kicking them out would be rude and unprofessional, while leaving them to do their business without acknowledging them may make them feel ignored or unimportant. Therefore, the best approach is to greet the customer and offer assistance in a polite manner.

Following the company's employee terms and conditions is important to ensure job security. By adhering to these rules, employees demonstrate their commitment to the organization and its values. Failure to comply with these guidelines can lead to disciplinary actions or even termination. Therefore, it is advisable to always follow the company's rules in order to maintain job stability and avoid any negative consequences.

The correct answer is to SHOW the customer where they are and if required, help them carry the items. This response demonstrates good customer service by actively assisting the customer in finding the tin of beans and offering additional help if needed. It shows a willingness to go above and beyond to meet the customer's needs and ensure their satisfaction.

It is not advisable to go to work when you are ill because you risk spreading the illness to your colleagues, which can lead to a decrease in productivity and potentially cause more people to become sick. Additionally, working while being very unwell can hinder your own recovery and prolong the illness. It is important to prioritize your health and the well-being of others by staying home and seeking proper rest and medical attention when needed.

Running a no sale transaction and taking money out of or putting money into the cash drawer without registering it on the checkout can indeed mess up the daily sales and the actual totals. This is because the daily sales and totals are calculated based on the transactions that are properly recorded and registered on the checkout. If any transactions are not accounted for, it can lead to discrepancies in the sales and total figures, making them different from the actual amounts. Therefore, it is not advisable to perform such actions without proper registration.

The correct answer suggests that while serving customers at the checkout, it is important to help them by assisting in packing their bags and prompting them to perform certain actions like entering their pin number or handing over their loyalty card when appropriate. This approach ensures that customers have a smooth and efficient checkout experience by providing the necessary support and guidance without being intrusive.

Buddy clocking refers to the practice of clocking in another employee when they are not actually present at work. The given answer states that one should not engage in buddy clocking because if there is a fire or any emergency, the management would assume that the absent employee is present and this could lead to potential risks and confusion. It is important for the management to have accurate attendance records for the safety and security of all employees.

Treating other employees with respect and kindness is important for maintaining a positive and productive work environment. It fosters good relationships, promotes teamwork, and encourages collaboration. By treating others with respect, you show that you value their contributions and opinions, which can lead to increased morale and job satisfaction. Additionally, being kind to your colleagues creates a supportive atmosphere and helps build trust and camaraderie. Overall, treating other employees with respect and kindness is crucial for creating a harmonious and successful workplace.

The answer suggests that there are multiple options for how to spend your lunch hour. You can either work overtime to earn extra money, go out to lunch with your colleagues or friends/family, shop in the store you work at, or if available, go to the café at your shop to eat lunch. These options provide a range of choices depending on individual preferences and circumstances.