Tigerdirect Instant Service Certification: Quiz!

The statement is suggesting that in instant service, there are two functions available: chat and answering emails. This means that users can engage in real-time conversations through chat and also respond to emails promptly. Therefore, the correct answer is true, as it accurately reflects the information provided.

The given answer, "Maverick Grande," is the name of the trainer in TigerDirect.

The given correct answer is "Chat Queue, Chat Que". This suggests that the display mentioned in the question is likely a feature in a chat system that shows a list of customers who are waiting to enter a chat session. The term "Chat Queue" implies that it is a queue or a line of customers waiting for their turn, while "Chat Que" seems to be an abbreviation or a shortened version of the same term.

The given correct answer for this question is "Push, Push Button, Push page, push page button". This suggests that when the button is pressed, it will perform the action of pushing the URL in the address box to the customer. Additionally, it may open the URL in a new browser window and/or make the link clickable, allowing the customer to easily access the content.

The correct answer is "mail queue," "email queue," and "e-mail queue." These terms refer to a list of customer emails that are waiting to be answered. The use of different variations, such as "mail," "email," and "e-mail," reflects the different ways in which the term can be written or spelled.

The given answer suggests that the commonly used responses for agents during a chat or email conversation are stored in response libraries or a response library. These libraries contain pre-written responses that can be quickly accessed and used by agents to provide consistent and efficient customer support.

To have a preview of the email that you are to answer, you need to right click or right-click on the email. This action will likely bring up a menu with options, one of which should be a preview option. By selecting this option, you will be able to view the contents of the email before composing your response.

To get an email from the mail queue and place it in your bucket, you need to perform a double click or double-click action. This action could refer to double-clicking on the email in the mail queue to open it and then dragging or moving it to your bucket. The term "Double Click" and "Double-click" are used interchangeably here to emphasize the action required to perform the task.

There is no requirement to type "Dear valued Customer" every time you send an email to the customer. This statement implies that it is necessary, but in reality, it is not a standard or mandatory practice. The greeting in an email can vary depending on the context and the relationship with the customer.

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The statement "The Maximum time we could chat with a customer is 10 minutes" is false. It implies that there is a limit of 10 minutes for chatting with a customer, but this may not be the case. The time limit for chatting with a customer can vary depending on the specific situation or company policy. So, the correct answer is false.

The given answer is False because the statement "We can type it in the text entry box to send a working link to a chat customer" is incorrect. The correct statement would be "We cannot type it in the text entry box to send a working link to a chat customer."

The agent console does not allow you to simultaneously manage up to 15 concurrent chat and/or email sessions.

The given statement is true because most email and chat platforms have an automatic spell check feature that checks for spelling errors before sending a message to a customer. This feature helps to ensure that the message is free from spelling mistakes and maintains a professional and accurate communication with the customer.

The statement is false because the introductory statement in a chat session is not automatic. It requires manual input or customization by the person handling the chat session.