Explore key retail sales skills with the Retail Sales Trainer's Assessment! The quiz evaluates qualities important in retail, approaches to customer interactions, product knowledge, handling difficult situations, and effective training methods. Ideal for aspiring sales professionals.
Brief of the retail industry
Product knowledge
Only customer satisfaction
All of the above
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Through informational materials
On-line information
Other employees and training
All of the above
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Give a vague picture to the customers
Try to understand the customer needs
Ignore and move on
Bad mouth with the customer
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School
College
Retail Outlets
None of the above
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The customer will make a complain
The customer will raise his/her voice
The customer will move out of the shop
Both A & C
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One on one session
Trying to understand the mindset of the students
Conduct some classroom activities
All of the above
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True
False
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True
False
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Exporting goods abroad
Buying and selling of goods collectively
Selling goods at discounted rates
Importing goods from abroad
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Display of merchandises
Helps in understanding the trend in sales
Body language
Criminal activity
Receiving and stocking merchandise
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True
False
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Display of merchandises
Helps in understanding the trend in sales
Body language
Criminal activity
Receiving and stocking merchandise
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Customer Sales Associate
Call Selling Associate
Customer Service Associate
Caller Sale Aspect
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True
False
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Egocentricism
Criticism
Signs
Cross
Demanding
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Egocentricism
Criticism
Signs
Cross
Demanding
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Display of merchandises
Helps in understanding the trend in sales
Body language
Criminal activity
Receiving and stocking merchandise
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Egocentricism
Criticism
Signs
Cross
Demanding
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Egocentricism
Criticism
Signs
Cross
Demanding
Rate this question:
Egocentricism
Criticism
Signs
Cross
Demanding
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Display of merchandises
Helps in understanding the trend in sales
Body language
Criminal activity
Receiving and stocking merchandise
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I enjoy talking to the customer and finding out exactly what they are looking for
I ignore the challenge of meeting the customer's needs
I love making useless suggestions and irate the customer
None of the above
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Display of merchandises
Helps in understanding the trend in sales
Body language
Criminal activity
Receiving and stocking merchandise
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True
False
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Quiz Review Timeline (Updated): Mar 22, 2023 +
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