Ccs - IT - Quiz 1 | Attempts: 182

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| By ChadiS

ChadiS

Community Contributor

Quizzes Created: 9 | Total Attempts: 9,576

Questions: 10 | Attempts: 182 | Updated: Mar 22, 2023

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Dear Colleague,
Welcome to the 'GCS IT Quiz'! There are 10 multiple choice questions and it is a mandatory requirement to answer all the 10 questions to complete the quiz. Minimum passing score is 80%. Time to complete the quiz is 30 minutes. Wishing you the best of luck!
Thank you,
Group Customer Service.

Questions and Answers

1.

SLA for answering calls received by GCS IT ?
- A.
  
  100%
- B.
  
  90%
- C.
  
  95%
- D.
  
  85%
- E.
  
  80%
Correct Answer
B. 90%

Explanation
The correct answer is 90% because it indicates that the Service Level Agreement (SLA) for answering calls received by GCS IT is set at 90%. This means that GCS IT aims to answer 90% of the calls they receive within a specified time frame, meeting the agreed-upon service level.

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2.

What is NCR?
- A.
  
  Non Conditional Report
- B.
  
  Non Convective Report
- C.
  
  Non Conformity Report
- D.
  
  New Correct Report
- E.
  
  Non Certificate Report
Correct Answer
C. Non Conformity Report

Explanation
NCR stands for Non Conformity Report. This report is used to document any non-conformities or deviations from established standards, procedures, or specifications. It is typically used in quality management systems to identify and address issues that may affect the quality or compliance of a product or process. The NCR provides a detailed description of the non-conformity, its impact, and any corrective actions taken or recommended. It helps in ensuring that corrective measures are implemented to prevent the recurrence of similar non-conformities in the future.

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1
0
3.

What are the key responsibilities of GCS IT?
- A.
  
  Extract the Alshaya Store Info, SHOPPIE Visits, VOC Tracker, Learn and Earn Tracker, Store Customer Database, and Brand and Store Targets
- B.
  
  Complete daily and weekly Remedy back-up
- C.
  
  Complete Move IT back-up every 14 days for all MENA regions
- D.
  
  None of the above
- E.
  
  All the above
Correct Answer
E. All the above

Explanation
The key responsibilities of GCS IT include extracting Alshaya Store Info, SHOPPIE Visits, VOC Tracker, Learn and Earn Tracker, Store Customer Database, and Brand and Store Targets. Additionally, they are responsible for completing daily and weekly Remedy back-up and completing Move IT back-up every 14 days for all MENA regions. Therefore, the correct answer is "All the above."

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4.

Department Theme and Logo changes in Remedy to be done in the month of?
- A.
  
  September
- B.
  
  October
- C.
  
  November
- D.
  
  December
- E.
  
  January
Correct Answer
D. December

Explanation
The question is asking about the month in which the changes in the Department Theme and Logo in Remedy are to be done. The correct answer is December, indicating that the changes will be made during that month.

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5.

What is CAPA?
- A.
  
  Corrective Act Preventive Act
- B.
  
  Corrective Action Preventive Action
- C.
  
  Correction Active Prevention Active
- D.
  
  Corruption Action Prevention Action
- E.
  
  None of the above
Correct Answer
B. Corrective Action Preventive Action

Explanation
CAPA stands for Corrective Action Preventive Action. It is a systematic process used to identify, investigate, and correct the root causes of problems and prevent their recurrence. Corrective action involves addressing existing issues and taking measures to eliminate the cause of the problem, while preventive action focuses on identifying potential issues and implementing measures to prevent them from occurring in the future. This approach helps organizations improve their processes, enhance quality, and prevent the recurrence of problems.

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6.

Resolution time frame of 4 working days in BMC Escalated Issues are for?
- A.
  
  Low Level
- B.
  
  Medium Level
- C.
  
  High Level
- D.
  
  Critical Level
- E.
  
  Normal Level
Correct Answer
D. Critical Level

Explanation
The resolution time frame of 4 working days in BMC Escalated Issues is for Critical Level. This means that when an issue is escalated to the Critical Level, it must be resolved within 4 working days. This indicates that the issue is of utmost importance and requires immediate attention and action to prevent any significant impact on the system or business operations.

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7.

What does UAT abbreviation stands for ?
- A.
  
  Unique Acceptance Test Document
- B.
  
  User Agreed Test Document
- C.
  
  Unique Added Target Details
- D.
  
  Unique Adverse Test Document
- E.
  
  User Acceptance Test Document
Correct Answer
E. User Acceptance Test Document

Explanation
UAT stands for User Acceptance Test Document. This document is used to outline the criteria and procedures for testing a system or software to ensure that it meets the requirements and expectations of the end users. It is an essential part of the software development life cycle and helps to validate the functionality, usability, and overall quality of the system before it is deployed.

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8.

CyberMAK to troubleshoot issues raised during the (UAT) testing within :
- A.
  
  5 working days
- B.
  
  1 working days
- C.
  
  3 working days
- D.
  
  4 working days
- E.
  
  2 working days
Correct Answer
B. 1 working days
9.

Which Feedback SLA has 2 working days for verification, completion and response to the Brands / GCS Team?
- A.
  
  Specific Feedback
- B.
  
  Minor Feedback
- C.
  
  General Feedback
- D.
  
  Personal Feedback
- E.
  
  Public Feedback
Correct Answer
A. Specific Feedback

Explanation
Specific Feedback has a 2 working day SLA for verification, completion, and response to the Brands/GCS Team. This means that when specific feedback is received, it must be verified, addressed, and responded to within 2 working days. This SLA is specific to this type of feedback and ensures that it is handled promptly and efficiently.

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10.

Brand Summary in GCS Service Tracker consist of?
- A.
  
  Overview of Alshaya overall, country service performance, division, sub-divisions and Brands.
- B.
  
  Overview of Brands operating countries and their relevant stores
- C.
  
  Field Support personnel AOR for monitoring of their respective stores
- D.
  
  Relevant Brands listed per country and its respective stores
- E.
  
  Service performance of all Stores across ME
Correct Answer
A. Overview of Alshaya overall, country service performance, division, sub-divisions and Brands.

Explanation
The correct answer is "Overview of Alshaya overall, country service performance, division, sub-divisions and Brands." This option provides a comprehensive summary of the different aspects covered in the Brand Summary section of the GCS Service Tracker. It includes an overview of Alshaya overall, the country service performance, division, sub-divisions, and the various brands. This option covers all the key elements that would be included in the Brand Summary section, making it the correct answer.

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