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| By Mikerockwood
M
Mikerockwood
Community Contributor
Quizzes Created: 3 | Total Attempts: 525
| Attempts: 212
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  • 1/5 Questions

    We encourage each other to announce errors broadly. If we hide them, we can't improve!

    • True
    • False
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About This Quiz

To receive credit, the following Quiz must be completed with a 90% or higher. The program will email your results to you. Forward that email to dJames@associatedla. Com to get credit for completing the quiz.
Email: djames@associatedla. Com

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  • 2. 

    We investigate the causes of errors by which of the following?        

    • 1. Identifying what went wrong

    • 2. Blaming someone else

    • 3. Identifying how it went wrong - what caused the error

    • 4. Identifying who needs to know about it and making it known

    • 5. Answers 1, 3 and 4 above

    Correct Answer
    A. 5. Answers 1, 3 and 4 above
    Explanation
    The correct answer is 5 because it encompasses all the necessary steps to investigate the causes of errors. By identifying what went wrong, how it went wrong, and who needs to know about it, we can effectively analyze and address the root causes of errors. Blaming someone else alone does not contribute to a comprehensive investigation of errors.

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  • 3. 

    What causes rework which costs us more than having done it "right the first time"?

    • Errors

    • Excessive Heat

    • Late Shipments

    • Printer problems

    Correct Answer
    A. Errors
    Explanation
    Errors cause rework which costs more than having done it "right the first time" because when errors occur, additional time, effort, and resources are required to fix and correct them. This leads to delays in project completion, increased labor costs, and potential damage to the company's reputation. Rework also disrupts workflow and productivity, resulting in wasted time and reduced efficiency. Therefore, it is more cost-effective to invest in preventing errors and ensuring quality in the first place rather than dealing with the consequences and expenses of rework.

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  • 4. 

    Which of these are "Root Causes" of our errors?

    • Faulty processes that almost "invite" errors

    • All three of the other options

    • Lack of Training

    • Oversight (mistake) by employees

    Correct Answer
    A. All three of the other options
    Explanation
    The correct answer is "All three of the other options." This means that all of the options mentioned in the question are considered "Root Causes" of errors. The faulty processes that almost "invite" errors, lack of training, and oversight by employees are all factors that contribute to the occurrence of errors.

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  • 5. 

    We take Corrective Action as follows:

    • If it's simply an employee mistake, we make sure the co-worker hears about it - either directly or through the supervisor.

    • We review the A-Way to see if the procedures are wrong.

    • We ignore it because it's uncomfortable to tell someone something like that

    • The first two answers above...the third one is nuts!

    Correct Answer
    A. The first two answers above...the third one is nuts!
    Explanation
    The correct answer states that the first two options are the correct approach to take when faced with an employee mistake. The third option, which suggests ignoring the mistake, is considered unreasonable.

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Quiz Review Timeline (Updated): Mar 17, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 17, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Sep 06, 2013
    Quiz Created by
    Mikerockwood
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