Warranty / Labor Information Quiz

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| By Charlotte Hodgson

Charlotte Hodgson

Community Contributor

Quizzes Created: 1 | Total Attempts: 91

Questions: 8 | Attempts: 91 | Updated: Apr 11, 2023

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Questions and Answers

1.

Where do you go to enter a Warranty Registration?
- A.
  
  Www.odesindustries.com
- B.
  
  Www.odesdealer.com
- C.
  
  Www.odesdealerlogin.com
- D.
  
  Www.odespartscenter.com
Correct Answer
C. Www.odesdealerlogin.com

Explanation
To enter a Warranty Registration, one would go to www.odesdealerlogin.com.

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2.

What do you enter for the warranty start date?
- A.
  
  The date the unit was sold
- B.
  
  The date the registration was entered into the system
- C.
  
  Ask customer for desired date
- D.
  
  Whatever date populates in Netsuite
Correct Answer
A. The date the unit was sold

Explanation
The warranty start date should be the date the unit was sold because that is the date when the warranty coverage begins. This is the most accurate and reliable way to determine the start of the warranty period.

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3.

How many documents need to be attached when completing a Warranty Registration in Netsuite?
- A.
  
  1 - Original Warranty Reg Document
- B.
  
  2 - Drivers License and Original Warranty Reg Document
- C.
  
  3 - Original Warranty Reg Document, Drivers License and PDI Sheet
- D.
  
  1 - PDI Sheet
Correct Answer
C. 3 - Original Warranty Reg Document, Drivers License and PDI Sheet

Explanation
When completing a Warranty Registration in Netsuite, three documents need to be attached: the Original Warranty Reg Document, the Drivers License, and the PDI Sheet.

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4.

Where can you find all your open cases?
- A.
  
  Www.odesindustries.com
- B.
  
  Www.odesdealerlogin.com
- C.
  
  Www.netsuite.com
- D.
  
  Www.odespartscenter.com
Correct Answer
B. Www.odesdealerlogin.com

Explanation
You can find all your open cases on the website www.odesdealerlogin.com.

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5.

What comes first, Labor or Claim?
- A.
  
  Claim
- B.
  
  Labor
Correct Answer
A. Claim

Explanation
In the given list, "Claim" appears before "Labor". Therefore, "Claim" comes first in the sequence.

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6.

What should the subject line be on ALL labor reimbursements / claims?
- A.
  
  The case number of the warranty claim
- B.
  
  What the labor reimbursement is about
- C.
  
  Anything relevant to the labor reimbursement
- D.
  
  The date submitted
Correct Answer
A. The case number of the warranty claim

Explanation
The subject line on all labor reimbursements/claims should be the case number of the warranty claim. This is because the case number is a unique identifier that helps in tracking and organizing the reimbursement or claim. It allows for easy reference and ensures that the reimbursement is properly linked to the specific warranty case.

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7.

Are pictures required when filing a warranty and labor claim?
- A.
  
  Yes
- B.
  
  No
Correct Answer
A. Yes

Explanation
Pictures are required when filing a warranty and labor claim because they provide visual evidence of the issue or damage being claimed. Pictures help to support the claim and provide a clear understanding of the problem to the warranty provider or labor claim department. Without pictures, it may be difficult to assess the validity of the claim or understand the extent of the damage. Therefore, including pictures is essential when filing a warranty and labor claim.

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8.

Where can you find forms like the PDI Sheet, Warranty Registration and etc?
- A.
  
  Www.odespartscenter.com
- B.
  
  Netsuite
- C.
  
  My Dealer Services
- D.
  
  Www.odesdealer.com
Correct Answer
C. My Dealer Services

Explanation
My Dealer Services is the correct answer because it is a platform where customers can access various forms like the PDI Sheet, Warranty Registration, and more.

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Current Version
Apr 11, 2023

Quiz Edited by
ProProfs Editorial Team
Dec 18, 2017

Quiz Created by
Charlotte Hodgson

Warranty / Labor Information Quiz

Where do you go to enter a Warranty Registration?

What do you enter for the warranty start date?

How many documents need to be attached when completing a Warranty Registration in Netsuite?

Where can you find all your open cases?

What comes first, Labor or Claim?

What should the subject line be on ALL labor reimbursements / claims?

Are pictures required when filing a warranty and labor claim?

Where can you find forms like the PDI Sheet, Warranty Registration and etc?