What's Current In Customer Service? Quiz!

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| By Anina

Anina

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Quizzes Created: 50 | Total Attempts: 22,297

Questions: 10 | Attempts: 147 | Updated: Mar 20, 2023

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Whats Current In Customer Service? Quiz! - Quiz

What's Current In Customer Service? It is very important for one to be up to date with the going on in their field as they ensure to give their clients up to date information as well as solutions to some problems that face them. Take up this test and see if you are up to date on everything about the customer service field.

Questions and Answers

1.

A customer from Oklahoma had an order with a total of $56.98, $4.95 of that was for shipping. They used the coupon offer TTR-098 but would like to use the coupon $10 off $50 or more instead. This is a customer who has placed many orders with the company, and as a courtesy, you have decided to offer the customer the difference between the two offers. What would be the difference to credit the customer between these two offers?
- A.
  
  No credit is due
- B.
  
  $10
- C.
  
  $4.80
- D.
  
  $5.70
Correct Answer
C. $4.80

Explanation
The customer initially used a coupon offer that did not meet the minimum purchase requirement for the $10 off $50 or more coupon. Therefore, the customer paid the full amount of $56.98. The difference between the two offers is the amount of money the customer would have saved if they had used the $10 off $50 or more coupon instead of the initial coupon. This difference is $4.80, which is the amount that should be credited to the customer.

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2.

The current date range for AUS Post has changed to 5-9 business days.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The current date range for AU Post has changed to 8-12 business days.

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3.

The small ___________ on the adapter plug needs to match the raised _______________ on the inside of the adapter port in order to make the Airblown Cupcake inflate.

Correct Answer
groove notch

Explanation
There is a small groove on the adapter plug that matches a raised notch on the inside of the adapter port. Check you email from 4/7/2011.

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4
4.

It is ok to offer a customer credit of $10 for 2 of SKU 172227 on an order of $65 rather than sending the next day air replacement order?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Offering the customer a credit of $10 is far cheaper than sending a next day air replacement order.

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5.

The new CyberSource password for both CE and BC is _________________.

Correct Answer
2011lookup

Explanation
The given answer "2011lookup" suggests that the new CyberSource password for both CE and BC is "2011lookup".

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4
6.

The coupon code freescroll will only apply to 7 x 9 scrolls.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The coupon code free scroll will deduct $7.99 from any size scroll.

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7.

It's Friday and your customer has called because they are missing the stickers($1.99) for their 3 of their 6 favor boxes. What option do you have for the customer (they are eligible for Saturday delivery)?
- A.
  
  Offer the customer a credit for the stickers of $1.99
- B.
  
  Do a replacement and have the stickers arrive for Saturday
- C.
  
  Offer the customer a credit of up to $10 for the stickers and trouble of obtaining more
- D.
  
  All of the above
Correct Answer
D. All of the above

Explanation
You have to take into account the cost of shipping when replacing small items for customers. Remember your negotiation skills, start small but offering the customer $5 for the stickers is far more ecenomical for the company then replacing stickers with Saturday delivery. If the customer would preferr the stickers rather than a credit then we most certainly will send them.

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8.

The new offer we are extending to customers via the CE personalized graduation plate campaign will offer them 10% off of their personalized order only.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The 10% off, offer is valid for any merchandise it is not limited to just personalized items. Terms on the back of the plate.

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9.

What BC offer extends free shipping ($4.95) to customers with orders of $45 or more through 4/17/2011?
- A.
  
  SHIPFREE45
- B.
  
  FREEBUDGET
- C.
  
  BCFREESHIP
- D.
  
  FREESHIP45
Correct Answer
D. FREESHIP45

Explanation
The correct answer is FREESHIP45. This offer allows customers to receive free shipping on their orders if the total is $45 or more. This promotion is valid until April 17, 2011.

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10.

Who should you email if you have questions regarding the 'Double Zip Codes?' This would be if the zip code is showing in the first and last name of the shipping address lines.

Correct Answer
Laura

Explanation
You should verify the appropriate ship to address with the customer and make the change for them then ask if 1) they clicked the box to use address same as billing or 2) did they use their CE/BC account to checkout?

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4

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Current Version
Mar 20, 2023

Quiz Edited by
ProProfs Editorial Team
Apr 11, 2011

Quiz Created by
Anina

What's Current In Customer Service? Quiz!

The current date range for AUS Post has changed to 5-9 business days.

The small ___________ on the adapter plug needs to match the raised _______________ on the inside of the adapter port in order to make the Airblown Cupcake inflate.

It is ok to offer a customer credit of $10 for 2 of SKU 172227 on an order of $65 rather than sending the next day air replacement order?

The new CyberSource password for both CE and BC is _________________.

The coupon code freescroll will only apply to 7 x 9 scrolls.

It's Friday and your customer has called because they are missing the stickers($1.99) for their 3 of their 6 favor boxes. What option do you have for the customer (they are eligible for Saturday delivery)?

The new offer we are extending to customers via the CE personalized graduation plate campaign will offer them 10% off of their personalized order only.

What BC offer extends free shipping ($4.95) to customers with orders of $45 or more through 4/17/2011?

Who should you email if you have questions regarding the 'Double Zip Codes?' This would be if the zip code is showing in the first and last name of the shipping address lines.

The small _ on the adapter plug needs to match the raised _____ on the inside of the adapter port in order to make the Airblown Cupcake inflate.