Certmail Troubleshooting Test! Trivia Questions Quiz

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| By Catherine Halcomb

Catherine Halcomb

Community Contributor

Quizzes Created: 1384 | Total Attempts: 6,201,414

Questions: 11 | Attempts: 91 | Updated: Dec 14, 2023

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Certmail Troubleshooting Test! Trivia Questions Quiz - Quiz

How conversant are you with Certmail, do you know how to make effective use of it to maximize our results? The quiz below is ideal to test out just how good you are. How about you give it a try and see how well you will do in this Certmail troubleshooting test. Do you know the best procedures to use to get the best results? All the best as you tackle it!

Questions and Answers

1.

When troubleshooting an issue with Certmail in an email client such as Outlook or on an iPhone, you should verify that the customer followed our documentation to configure the account.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
To troubleshoot an issue with Certmail in an email client like Outlook or on an iPhone, it is important to verify if the customer followed the documentation provided to configure the account. This is because following the correct configuration steps ensures that the account is set up correctly and can help identify any potential mistakes or errors made during the setup process. By verifying this, it becomes easier to pinpoint the cause of the issue and provide the appropriate solution.

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2.

What two ports can be used as SMTP ports for Certmail?
- A.
  
  25
- B.
  
  110
- C.
  
  80
- D.
  
  143
Correct Answer(s)
A. 25
C. 80

Explanation
SMTP (Simple Mail Transfer Protocol) is a protocol used for sending email messages between servers. Port 25 is the default port for SMTP, and it is commonly used for email transmission. Port 80 is typically used for HTTP (Hypertext Transfer Protocol), but it can also be used for SMTP in some cases. Therefore, both port 25 and port 80 can be used as SMTP ports for Certmail.

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3.

An issue you can duplicate with Certmail should be passed live to a Sr. Tech immediately.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
An issue that can be duplicated with Certmail does not need to be escalated to a Sr. Tech immediately. This implies that the issue can be replicated and therefore can be investigated and resolved by a regular technician without the need for higher-level intervention.

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4.

Certmail will host email addresses for the primary and any secondary domains.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Certmail will not host email addresses for any secondary domains.

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5.

The default mailbox size limit for Certmail is 100MB.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The default mailbox size limit for Certmail is 100MB. This means that when a user creates a Certmail account, the maximum storage capacity for their mailbox is set to 100MB by default. If the user exceeds this limit, they may need to delete old emails or upgrade their mailbox to increase the storage capacity.

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6.

The default daily limit for sending emails is set to 300.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement is false because the default daily limit for sending emails is not set to 300. The actual default daily limit can vary depending on the email service provider or platform being used.

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7.

Emails stopped by the spam filter will still forward to another email address if forwarding is set up.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
If the answer is false, it means that emails stopped by the spam filter will not forward to another email address even if forwarding is set up. This suggests that the spam filter is designed to prevent the delivery of potentially harmful or unwanted emails, and forwarding is not allowed for these filtered emails.

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8.

If a customer has deleted the email in their Certmail account they can call to have us restore the email.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement is false because once a customer deletes an email in their Certmail account, it cannot be restored by calling the company. Once an email is deleted, it is typically moved to the trash or deleted items folder, and from there it can be permanently deleted after a certain period of time or manually by the user. It is important for customers to be cautious when deleting emails as they may not be recoverable once deleted.

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Current Version
Dec 14, 2023

Quiz Edited by
ProProfs Editorial Team
Jun 19, 2012

Quiz Created by
Catherine Halcomb

Certmail Troubleshooting Test! Trivia Questions Quiz

When troubleshooting an issue with Certmail in an email client such as Outlook or on an iPhone, you should verify that the customer followed our documentation to configure the account.

What two ports can be used as SMTP ports for Certmail?

An issue you can duplicate with Certmail should be passed live to a Sr. Tech immediately.

Certmail will host email addresses for the primary and any secondary domains.

The default mailbox size limit for Certmail is 100MB.

The default daily limit for sending emails is set to 300.

Emails stopped by the spam filter will still forward to another email address if forwarding is set up.

If a customer has deleted the email in their Certmail account they can call to have us restore the email.