XSellerate Troubleshooting Questions! Trivia

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| By Catherine Halcomb

Catherine Halcomb

Community Contributor

Quizzes Created: 1384 | Total Attempts: 6,201,414

Questions: 10 | Attempts: 104 | Updated: Feb 28, 2024

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Xsellerate Troubleshooting Questions! Trivia - Quiz

The first procedure that one must effectively handle is to first check out what the problem is then come up with different ways in which to improve or solve the issue. Do take up the quiz and see if you actually know enough to answer the Xsellerate troubleshooting questions and effectively solve the issues. Do check it out and see how well you will do, all the best and keep practicing!

Questions and Answers

1.

Appraiser XSites do not require an individual licenses for all users to be able to access XSellerate.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Appraiser XSites do not require individual licenses for all users to access XSellerate. This means that multiple users can access XSellerate using a single license, making it more cost-effective and efficient for organizations. Therefore, the statement "True" is correct.

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2.

TO change the user for an XSellerate license the customer must contact sales.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
To change the user for an XSellerate license, the customer does not need to contact sales. They can make the necessary changes themselves through the XSellerate platform or by contacting customer support.

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3.

A customer using a drip campaign is set to send out emails on Aug. 1st, Aug. 10th, and on Aug. 20th. The do not however activate the campaign until Dec. 1st. The emails will now go out on Dec. 1st, Dec. 10th, and Dec. 20th.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The explanation for the answer "False" is that the customer set up a drip campaign to send out emails on specific dates in August. However, they did not activate the campaign until December. Therefore, the emails will not go out on the originally scheduled dates in August. Instead, they will go out on the newly activated dates in December.

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4.

Editing a campaign will not set it to inactive.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Editing a campaign does not automatically set it to inactive. When a campaign is edited, it simply means that changes are being made to the existing campaign settings or content. The campaign will remain active unless the user manually deactivates it or if there are specific conditions set within the campaign settings that would deactivate it upon editing. Therefore, the statement that editing a campaign will set it to inactive is false.

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5.

If you clone a Drip campaign all contacts are reset for the date added and will be sent any ad's in the campaign.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
When you clone a Drip campaign, it means creating a duplicate of the existing campaign. In this case, if you clone a Drip campaign, all contacts' information, including the date they were added, will be reset. This means that the contacts will be treated as if they were just added to the campaign, and they will receive any ads or messages that are part of the campaign. Therefore, the statement "If you clone a Drip campaign, all contacts are reset for the date added and will be sent any ads in the campaign" is true.

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6.

"Pending" in the campaign history means that the email is queued up to be sent the following day.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement is false because "pending" in the campaign history does not necessarily mean that the email is queued up to be sent the following day. "Pending" typically means that the email is still waiting to be processed or sent, but it does not specify a specific timeframe or indicate that it will be sent the next day.

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7.

If an email shows in the campaign history as being sent this means the email has left our servers.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
If an email shows in the campaign history as being sent, it indicates that the email has successfully been sent from the servers. This means that the email has been transmitted and is no longer within the control of the sender's servers. Therefore, the statement is true.

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8.

Unsubscribed contacts will show in the campaign history.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Unsubscribed contacts will not show in the campaign history. This is because when a contact unsubscribes from a campaign, they are opting out of receiving any further communication from that campaign. Therefore, their information and activity will not be recorded in the campaign history.

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9.

Information for merged fields used in campaign ads is only pulled from user management.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement is false because information for merged fields used in campaign ads is not only pulled from user management. Merged fields can also be pulled from other sources such as the campaign's target audience or external data sources. Therefore, the statement is incorrect.

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10.

The best way to prevent formatting issues in XSellerate is to use pre-made ads.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Using pre-made ads in XSellerate is the best way to prevent formatting issues because these ads are already designed and tested to fit within the platform's formatting requirements. By using pre-made ads, users can ensure that the ads will display correctly and avoid any potential formatting problems that may arise from creating ads from scratch. This saves time and effort in troubleshooting and fixing formatting issues, making it the most effective method for preventing such problems.

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Current Version
Feb 28, 2024

Quiz Edited by
ProProfs Editorial Team
Jul 05, 2012

Quiz Created by
Catherine Halcomb

Xsellerate Troubleshooting Questions! Trivia

Appraiser XSites do not require an individual licenses for all users to be able to access XSellerate.

TO change the user for an XSellerate license the customer must contact sales.

A customer using a drip campaign is set to send out emails on Aug. 1st, Aug. 10th, and on Aug. 20th. The do not however activate the campaign until Dec. 1st. The emails will now go out on Dec. 1st, Dec. 10th, and Dec. 20th.

Editing a campaign will not set it to inactive.

If you clone a Drip campaign all contacts are reset for the date added and will be sent any ad's in the campaign.

"Pending" in the campaign history means that the email is queued up to be sent the following day.

If an email shows in the campaign history as being sent this means the email has left our servers.

Unsubscribed contacts will show in the campaign history.

Information for merged fields used in campaign ads is only pulled from user management.

The best way to prevent formatting issues in XSellerate is to use pre-made ads.