Trec Module Quizzes, Questions & Answers

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Trec Module 6 Service After The Sale Quiz

Test your knowledge of Module 6: Service After the Sale. Good luck!

Questions: 14 | Attempts: 201 | Last updated: Mar 21, 2023

Sample Question
In Opus, the "Customer Care" and "Internet" tabs are the most used by this department.

True

False

The TREC Module 5 Service Skills Quiz assesses key customer service skills, focusing on effective listening, communication techniques, and handling service issues professionally. It's designed to enhance service quality and...

Questions: 16 | Attempts: 183 | Last updated: Mar 20, 2023

Sample Question
What are some ways you can be a good listener to your customer? Check all that apply.

Make sure to talk over them.

Paraphrase what they are saying

Avoid distractions

Don't focus on tone, accent, etc.