Welcome to your online Telephone Skills and Customer Care course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediately. We’ve designed all of our courses to be both practical and easy to follow and have included topics that we feel will help you to learn quickly and easily. To get the best out of this on-line training course please complete all of the topics but go through each one at the pace you feel comfortable with. You may decide to do it in one go or in stages. It’s all up to you. We have included lots of exercises and quizzes to get you thinking, planning and using the course information in the most practical way.  By the end of this course you will feel both competent and confident in your telephone skills and customer care. It will allow you to: describe the key features of customer service  examine the benefits of professional telephone techniques and determine which are the most effective for youusing the telephone professionallymanage your customers in a better waymanaging difficult callsincrease self esteem and reduction in stress  After completion of this course you will: develop confidence and reduce the fear or panic when dealing with customers on the phonelearn advanced technique of controlling the calllearn to use several new customer care techniquesunderstand the differences between normal and effective carerecognise the verbal and vocal aspects of telephone skillslearn tips for effective telephone callsYou are allowed to complete the course within 30 days of booking. During this time you can take as many attempts as you like. Please note, after 30 days your booking will expire and you will have to repurchase the training course.This online course or any portion thereof may be copied, reproduced or used in any manner. Permission granted to reproduce for personal, educational or commercial use.