Introduction

Welcome to your online Email & Letter Writing training course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediately.

We’ve designed all of our courses to be both practical and easy to follow and have included topics that we feel will help you to learn quickly and easily.

To get the best out of this on-line training course please complete all the topics but go through each one at the pace you feel comfortable with. You may decide to do it in one go or in stages. It’s all up to you. We have included lots of exercises and quizzes to get you thinking, planning and using the course information in the most practical way.

By the end of this course, you will feel both competent and confident in your written communication. It will allow you to:

• Describe the key steps involved in the preparation of any email or letter
• Understand what you want to achieve
• Structure a letter or email in a logical sequence
• Write an interesting and persuasive letter
• Explain the importance of good design and layout
• Construct effective letters dealing with complaints

After the completion of this course, you will:

• Develop confidence and eliminate the fear or panic when asked to write a letter or email
• Learn how to write a letter that interests the reader and increase your power to influence
• Learn to use several new techniques which will take the pain out of preparing a letter
• Be able to write better letters, in less time

Chapter 1: Letter Writing Made Easy

In this chapter, you will learn the important steps to success for letter and email writing.

We will start off with a quiz to rate your current letter writing skills. You can download and complete the quiz in the next page.

Chapter 2: Step One

What Do I Want to Achieve?

There are some vital issues which you need to consider before starting to write an email or letter.

Do you need to contact them at all?

Can you sort out the issue or problem satisfactorily without contacting them?

Think of all the costs involved in writing a letter, from the time taken to draft, revise and type it, through to equipment and material costs.

In this chapter you will learn step one, “what do I want to achieve?”

Chapter 3: Step Two

What Shall I Say

The next step in the process is to assemble the ideas, facts or topics which will form the text of the letter. This technique is called brainstorm. The key to success is to treat this step quite differently from actually writing the email or letter, otherwise you are trying to do two difficult tasks at once. Assemble all the ideas first, then decide on the best sequence later.

In this chapter you will learn step two “What shall I say?”