Introduction

Welcome to your online Secrets of Assertive Behaviour training course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediately.

We’ve designed all of our courses to be both practical and easy to follow and have included topics that we feel will help you to learn quickly and easily.

To get the best out of this on-line training course please complete all of the topics but go through each one at the pace you feel comfortable with. You may decide to do it in one go or in stages. It’s all up to you. We have included lots of exercises and quizzes to get you thinking, planning and using the course information in the most practical way.

By the end of this course you will feel both competent and confident in your assertive behaviour. It will allow you to:

• describe the key behaviours of assertiveness
• examine the benefits of assertiveness techniques and determine which are the most effective for you
• manage your time in a better way
• increase self esteem and reduction in stress
• negotiate more effectively

After the completion of this course you will:

• develop confidence and reduce the fear or panic when dealing with situations which require assertive behaviour
• learn to use several new assertive techniques
• understand the differences between assertiveness, passiveness and aggression
• recognise the verbal, visual and vocal aspects of assertive language
• learn tips for assertive delivery

Chapter 1

Aggressive, Passive and Assertive Behaviours

In this chapter you will learn typical examples of aggressive, passive and assertive behaviour and dialogue. Ideally we would all like to become more assertive in our daily lives, both in and out of work (family, friends etc) but what does assertive, passive or aggressive behaviours look like and sound like?

Let’s examine these in more detail.

Chapter 2

When to be Assertive

I hope you’ve now decided that assertive behaviour is the preferred response and, to be honest, most people are able to demonstrate assertive behaviour. Some are more assertive at home than in the workplace or vice versa. Assertive behaviour is very situational; your response changes depending on the situation you are in. Everybody has the potential to be assertive and we are assertive far more often than we think.

In this chapter you will learn when to be assertive.

Chapter 3

Guidelines for Assertive Delivery

In this chapter you will learn how to start to become assertive. If you’ve decided that you need to become more assertive, the following 10 points will give you a start. The key to becoming assertive is to pick one or two techniques and practice them regularly until they become a habit.