Course Introduction

 

Welcome to your online Management Skills – Managing the Difficult Conversation  training course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediately.

 

We’ve designed all of our courses to be both practical and easy to follow and have included topics that we feel will help you to learn quickly and easily.

 

To get the best out of this on-line training course please complete all of the topics but go through each one at the pace you feel comfortable with. You may decide to do it in one go or in stages. It’s all up to you. We have included lots of exercises and quizzes to get you thinking, planning and using the course information in the most practical way.

 

By the end of this course you will feel both competent and confident in your dealing with difficult people. It will allow you to:

 

Understand the differences between assertiveness, passiveness and aggression recognise and use the key techniques in handling difficult people Understand the causes that produce difficult behaviour in people Increase your confidence and self-esteem Reduce stress associated with difficult people Examine the benefits of assertiveness techniques and determine which are the most effective for you How to prepare for assertive confrontations Negotiate more effectively to overcome deadlock and resistance Deal with very difficult behaviours  

After the completion of this course you will:

 

Develop confidence and reduce the fear or panic when dealing with difficult people and situations Learn to use several new techniques Learn tips for assertive delivery  

 

You are allowed to complete the course within 30 days of booking. During this time you can take as many attempts as you like. Please note, after 30 days your booking will expire and you will have to repurchase the training course.
This online course or any portion thereof may be copied, reproduced or used in any manner. Permission granted to reproduce for personal, educational or commercial use.