Introduction

Welcome to your online New Manager training course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediately.

We’ve designed all of our courses to be both practical and easy to follow and have included topics that we feel will help you to learn quickly and easily.

To get the best out of this on-line training course please complete all the topics but go through each one at the pace you feel comfortable with. You may decide to do it in one go or in stages. It’s all up to you. We have included lots of exercises and quizzes to get you thinking, planning and using the course information in the most practical way.

Chapter 1 - Leadership

In this chapter you will learn typical examples of leadership skills and behaviours. Let’s examine each of these in more detail.  

By the end of this chapter you will be able to: 

• Understand what is leadership 

• Explore what are the leadership skills  

• Know the different types of leadership 

Chapter 2 - Appraisal Skills

For most staff, regardless of how their performance is measured, their appraisal interview is the only time that they can sit down with their manager and concentrate exclusively on their overall performance, as opposed to every-day task-related progress. That is why many staff treat appraisal very seriously and can be considerably demotivated if the appraisal interview is rushed or interrupted, making them feel that their work is neither valued nor understood.  

By the end of this chapter you will be able to: 

• Learn the appraisal structure and format 

Chapter 3 - Motivating the Team

‘You can buy a man's time; you can buy his physical presence; you can even buy a measured number of his skilled muscular motions per hour. But you cannot buy enthusiasm........ You cannot buy loyalty....... You cannot buy the devotion of hearts, minds and souls.’  

‘You must earn these.’ 

 Clarence Francis 

In this chapter you will learn skills and strategies of motivating people.