PACE COMMERCIAL

Introduction - Read me first!

• Your First Assignment

Books to Download

• Paid In Full


• The Check is NOT in the Mail


• Debt Collections - Stir Fried or Deep Fried?


• How Would Confucius Collect a Past-Due Invoice?


• Tipping the Scales (in your favor)


• PANIC INSTRUCTIONS - Collecting During COVID-19

Module One - The Rules for Commercial Collections

• Summary and Suggested Reading for Module 1


• Video - The Rules for Commercial Collections


• Online testing - The Rules

Module Two - Writing effective letters and email

• Summary and Suggested Reading for Writing


• Module Assignment - Write a letter or e-mail


• Video for Writing - PACE


• Online testing for writing

Module Three - Assertive, not aggressive

• Summary and Suggested Reading for Module 3


• Video - Assertive not aggressive


• Online testing - Assertive


• How assertive am I?

Module Four - The Telephone Collection Call

• Summary and Suggested Reading for Module 4


• Video - The Telephone Collection Call


• Testing for Module 4

Module Five - Excuses

• Summary and Suggested Reading for Module 5


• Video - Overcoming Excuses


• Testing for Module 5


• Module 5 Assignment - Excuses

Module Six - The Special Telephone Voice

• Summary and Suggested Reading for Module 6


• Video Presentation - The Special Voice


• There is no testing for this module

Module Seven - Tailor Made Collections

• Summary and Suggested Reading for Module 7


• Video - Tailored Collections


• Online Testing for Tailor-made Collections


• Assignment - Tailor your approach

Module Eight - Working with the Sales Team

• Summary and Suggested Reading for Module 8


• Video - Negotiations


• Testing for Module 8

Module Nine - Negotiations

• Summary and Suggested Reading for Module 9


• Video Presentation - Negotiations


• Online testing for Negotiations

Module Ten - Bankruptcy, Legal Action, End of the Line?

• Summary and Suggested Reading for Module 10


• Video Presentation - End of the Line


• Testing for Module 10

Bonus Module - Collecting During COVID-19