This program is designed to provide knowledge and techniques to the individual tasked to collect outstanding invoices and debt from a consumer. In other words, it is an individual that is responsible for the debt rather than a firm or an organization.

Table of Contents

New Students - Visit here first

  • Instructional video for new students

Books to read, download

  • Book - The Check is NOT in the Mail

  • Book - Debt Collections

  • Book - Getting Paid Using Social Media

  • Book - Paid in Full

  • Book - Become the Squeaky Wheel

  • Book - Tipping the Scales

  • Download - Paid in Full

  • Download - Become the Squeaky Wheel

  • Download - Tipping The Scales

  • Download Debt Collections by Steve Coyle

  • Download - Getting Paid Using Social Media

  • Download - The Check is NOT in the Mail

Module One - Rules & Guidelines

  • Summary, workbook, suggested reading - Module 1

  • Workbook - Module One

  • Video - The Rules and Guidelines

  • Testing for Module 1

Module Two - Right balance of 'assertive'

  • Summary, workbook and suggested reading - Module 2

  • Video presentation - Module 2, Assertive

  • Testing for Module 2

  • How assertive am I?

Module Three - Consumer Telephone Call

  • Summary, workbook and suggested reading - Module 3

  • Video presentation - Module 3, Telephone Call

  • Testing for Module Three

Module Four - Consumer Excuses

  • Summary, workbook, suggested reading - Module 4

  • Video for PACE - Consumer Excuses

  • Testing for Module 4

  • Assignment Module 4

Module Five - Irate

  • Summary, workbook, suggested reading - Module 5

  • Video Presentation - The Irate Customer

  • Assignment - Upset/Irate

  • Testing for Module 5

Module Six - The Special Voice

  • Summary, workbook, suggested reading - Module 6

  • Page 4

  • Note: There is no testing for this module (Special Voice)

  • Video presentation - The special telephone voice

Module Seven - Skip Tracing

  • Summary, workbook, suggested reading - Module 7

  • Video Presentation Skip Tracing

  • Testing for Module 7

Module Eight - Negotiations

  • Summary, workbook and suggested reading - Module 8

  • On-line testing for module 8

  • Video Presentation for Module 8 - Negotiations

Module Nine - Tailored

  • Summary, workbook and suggested reading for Module 9

  • Video Presentation - Module 9, Tailor Made

  • On-line testing module 9

  • Assignment Module 9

Module Ten - Productivity & Stress

  • Summary, workbook and suggested reading - Module 10

  • Video Presentation - Module 10 - Productivity

  • Testing for Module 10

  • Video for Module 10

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