EFFECTIVE LISTENING

Listening is the ability to accurately receive and interpret messages in the communication process.  Listening is key to all effective communication, without the ability to listen effectively messages are easily misunderstood – communication breaks down and the sender of the message can easily become frustrated or irritated. Effective listening also involves observing body language and noticing inconsistencies between verbal and non-verbal messages.

5 Sample Questions

Do I allow the speaker to express his or her complete thoughts without interrupting?

  • A. Yes
  • B. No

Do I use my body language to indicate genuine listening?

  • A. Yes
  • B. No

Do I avoid jumping to conclusions before I have heard and absorbed the whole message?

  • A. Yes
  • B. No

Do I help those who have difficulty getting their message across or do I make it worse by showing impatience or annoyance?

  • A. Yes
  • B. No

Do I ensure that the environment is conducive to good listening?

  • A. Yes
  • B. No

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