1.
Where is the SugarCRM Company based?
Correct Answer
B. California
Explanation
The SugarCRM Company is based in California.
2.
What does CRM mean?
Correct Answer
D. Customer Relationship Management
Explanation
CRM stands for Customer Relationship Management. It refers to the practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. CRM aims to improve customer service, enhance customer satisfaction, and ultimately drive customer loyalty and retention. It involves various processes such as lead generation, sales automation, contact management, customer support, and marketing automation. By implementing CRM systems, companies can effectively manage and nurture their customer relationships, leading to improved business performance and profitability.
3.
What is the focus of the SugarCRM company?
Correct Answer
C. Customer management
Explanation
The focus of the SugarCRM company is on customer management. This means that the company is primarily concerned with developing and providing solutions for managing and improving customer relationships. This could include software and tools for managing customer data, tracking interactions, and analyzing customer behavior. By prioritizing customer management, the company aims to help businesses build stronger relationships with their customers and ultimately drive growth and success.
4.
What year was SugarCRM founded?
Correct Answer
A. 2004
Explanation
SugarCRM was founded in 2004.
5.
What kind of application is it?
Correct Answer
A. Open source
Explanation
The correct answer is "Open source" because an open source application refers to software whose source code is freely available for anyone to view, modify, and distribute. This means that users have the freedom to study, change, and improve the software, making it a collaborative and transparent development process. Open source applications are often community-driven and encourage innovation and customization.
6.
Which of these is not an edition of SugarCRM?
Correct Answer
D. None of the above
Explanation
The correct answer is "None of the above" because all three options listed (Community edition, Professional edition, and Corporate edition) are indeed editions of SugarCRM. Therefore, none of them can be considered as not being an edition of SugarCRM.
7.
Which of these editions is targeted at large organizations?
Correct Answer
C. Enterprise edition
Explanation
The Enterprise edition is targeted at large organizations because it offers advanced features and capabilities that are specifically designed to meet the complex needs of large-scale businesses. It provides robust security measures, scalability options, and extensive customization capabilities, making it suitable for organizations with a large number of users and complex IT infrastructures. The Enterprise edition also typically includes dedicated support and service level agreements to ensure that the needs of large organizations are met effectively.
8.
Which of these is the most feature-complete edition of SugarCRM?
Correct Answer
B. Ultimate edition
Explanation
The Ultimate edition of SugarCRM is considered the most feature-complete edition because it includes all the features and functionalities offered by SugarCRM. It is designed for large organizations and provides advanced features such as advanced workflow automation, advanced reporting and analytics, and integration with other enterprise systems. The Ultimate edition offers the most comprehensive set of tools and capabilities to meet the complex needs of businesses, making it the most feature-complete edition of SugarCRM.
9.
Who amongst these is not a founder of SugarCRM?
Correct Answer
D. Michael Blunt
Explanation
Michael Blunt is not a founder of SugarCRM. This can be inferred from the question which asks for the person who is not a founder. The other three options, Clint Oram, John Roberts, and Jacob Taylor, are all potential founders of SugarCRM.
10.
Which is the highest Sugar version developed?
Correct Answer
C. Version 7
Explanation
Version 7 is the highest Sugar version developed because it is the latest version mentioned in the options.