Customer Feedback & Complaint Handling

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| By Mick Snyder

Mick Snyder

Community Contributor

Quizzes Created: 15 | Total Attempts: 8,708

Questions: 5 | Attempts: 909 | Updated: Feb 1, 2023

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Customer Feedback & Complaint Handling - Quiz

These questions test the knowledge of LSI's Customer Feedback & Complaint Handling (D000369)

Questions and Answers

1.

An event in which manufacturers have received or become aware of information that reasonably suggests that one of it's marketed devices may have caused or contributed to a death or serious injury requiring notification to a regulatory authority in accordance with country adverse event reporting requirements.
- A.
  
  Reportable Event
- B.
  
  Abnormal Use
- C.
  
  Complaint
- D.
  
  Issue
Correct Answer
A. Reportable Event

Explanation
A reportable event refers to an occurrence where manufacturers have received or become aware of information that suggests that one of their marketed devices may have caused or contributed to a death or serious injury. This event requires notification to a regulatory authority as per the country's adverse event reporting requirements.

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2.

Issues and complaints be submitted to LSI through:(Select all applicable answers)
- A.
  
  Email
- B.
  
  In Person
- C.
  
  Phone
- D.
  
  USPS mail
- E.
  
  A Regulatory Agency
Correct Answer(s)
A. Email
B. In Person
C. pHone
D. USPS mail
E. A Regulatory Agency

Explanation
This question asks for the methods through which issues and complaints can be submitted to LSI. The correct answer includes all the applicable options, which are Email, In Person, Phone, USPS mail, and A Regulatory Agency. This means that LSI accepts issues and complaints through these channels, providing multiple avenues for individuals to voice their concerns.

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3.

Feedback from a customer, positive or negative should be reported through the complaint module in GAS.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Feedback from customers, whether positive or negative, should be reported through the complaint module in GAS. This implies that the complaint module is the designated channel for customers to provide feedback, regardless of its nature. Therefore, the statement "True" indicates that reporting feedback through the complaint module in GAS is the correct approach.

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4.

The _____ is the main contact for complaint handling. It is their responsibility to process and manage all feedback, issues, and complaints through the GAS system.
- A.
  
  Sales Consultant
- B.
  
  Surgical Device Engineer
- C.
  
  Complaint Coordinator
- D.
  
  President
Correct Answer
C. Complaint Coordinator

Explanation
The Complaint Coordinator is responsible for processing and managing all feedback, issues, and complaints through the GAS system. They are the main contact for complaint handling, ensuring that customer complaints are addressed and resolved effectively. Their role is crucial in maintaining customer satisfaction and improving the overall quality of the organization's products or services.

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5.

While surfing your favorite social media site, you become aware of some feedback posted regarding an LSI product, you should:
- A.
  
  Call the FDA
- B.
  
  Notify the Regulatory Department
- C.
  
  Share the post with friends, all publicity is good publicity
- D.
  
  None of the above
Correct Answer
B. Notify the Regulatory Department

Explanation
When you come across feedback about an LSI product on social media, it is important to notify the Regulatory Department. This is because the Regulatory Department is responsible for handling any issues or concerns related to the product. By notifying them, they can investigate the feedback and take appropriate actions if necessary, such as addressing any potential safety or quality issues. Calling the FDA may not be necessary unless the feedback suggests a serious safety concern that requires immediate attention. Sharing the post with friends may not be the best course of action as it can potentially spread misinformation or harm the reputation of the company.

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Current Version
Feb 01, 2023

Quiz Edited by
ProProfs Editorial Team
Jul 13, 2017

Quiz Created by
Mick Snyder

Customer Feedback & Complaint Handling

Issues and complaints be submitted to LSI through:(Select all applicable answers)

Feedback from a customer, positive or negative should be reported through the complaint module in GAS.

The _____ is the main contact for complaint handling. It is their responsibility to process and manage all feedback, issues, and complaints through the GAS system.

While surfing your favorite social media site, you become aware of some feedback posted regarding an LSI product, you should: