Customer Quizzes, Questions & Answers

Who is a customer? Do you work as a customer care professional? If so, you must know how to solve customer complaints on the spot. It is easy to answer that a customer is someone who receives a product, service, or idea obtained from a seller or supplier, usually in exchange for money. However, in business, the term customer holds greater meaning. Delve into our online customer trivia quizzes to understand customer importance in marketing and sales. Customer service is important in marketing as it inspires customer loyalty and increases business growth by making the customer satisfied.

Providing great customer service helps in generating marketing and sales opportunities. Hence, we should always treat our customers like God. Here, we have come up with informative customer trivia quizzes to test your customer service IQ. Let's begin it, then.

Top Trending Quizzes

Latihan Bahasa Inggris Set

Soal latihan UN bahasa Inggris Kelas 3 SMK

Questions: 10 | Attempts: 8055 | Last updated: Mar 22, 2023

Sample Question
Clara : what are you going to buy for mother’s birthday?Fenny: I don’t know yet, but if I went to the florist, …….. Clara : you told me you had no money.

I will buy her a birthday cake

I would buy her a bunch of roses

I can make her a beautiful dress

I will buy her the most beautiful flowers

I went there with my friend

Customer Experience Quiz

Customer satisfaction is the backbone of any business. This customer experience quiz is aimed at providing you with valuable tips about customer experience. The quiz contains various questions like situations-based and...

Questions: 10 | Attempts: 1797 | Last updated: Aug 23, 2023

Sample Question
To encourage engagement, you should do the following:(Select all that apply)

Smile

Make eye contact

Listen

Tell them everything you know about a product or service

Customer Centricity Quiz Questions And Answers

Test your knowledge and understanding of customer centricity by giving appropriate answers to the questions asked here in this quiz. Do you know what the true meaning of customer-centricity is? It means putting the customer first...

Questions: 25 | Attempts: 5358 | Last updated: Nov 13, 2024

Sample Question
Customer Centricity is one of the five pillars of Direction 13-18. The key elements of Customer Centricity pillar are…….

Responsible, Leverage & alignment

Responsible, sensing & development

Responsible, sensitive & partnership

Responsible, synergy & uniqueness

Dpl Reference Surveys: Counting Reference Questions

Are you counting your reference questions the same way as your colleagues system-wide? Take this quiz to learn more.

Questions: 10 | Attempts: 421 | Last updated: Mar 20, 2023

Sample Question
The same customer asks you two reference questions on one visit to the desk. How many reference questions do you enter on DART Ref Tracker?

One reference question because we're counting visits to the desk

One reference question because it was only one customer

Two reference questions because we're counting questions AND select "New Reference Customer" under Custom for the first question only to also count the reference customer

Work With Colleagues And Customers / Work In A Socially Diverse Environment

Are you ready be assessed by your trainer? Take the quiz to find out if you are ready!

Questions: 15 | Attempts: 734 | Last updated: Mar 21, 2023

Sample Question
The four forms of effective communication are:

Verbal, laughing, listening, waving

Verbal, Non-verbal, Listening, Writing

Verbal, Non-verbal, writing, waving

Recent Quizzes

Custom Forms, Records, Transactions, And Segments

Custom Forms, Records, Transactions, and Segments

Questions: 10 | Attempts: 134 | Last updated: Jan 30, 2023

Sample Question
Any settings defined for a specified role does not override the preferred form settings on the forms page.

True

False

Visa Installment & Red Installment

Questions: 10 | Attempts: 36 | Last updated: Mar 20, 2023

Sample Question
Customer Can installment Payment By Visa CIB Debit Card

True

False

Intro To Biz Comm Actual

Intro to biz comm actual

60-minute test with 60 questions. Good Luck!

Questions: 60 | Attempts: 33 | Last updated: Apr 17, 2023

Sample Question
Before his job interview, Raul put away his sunglasses and straightened his tie. He was thinking about his:

Communication skills

Verbal style

Image

None of these applies.

El-demerdsh Store 1st Online Quiz (Briefing Schedule)

El-Demerdsh Store 1st online Quiz (Briefing Schedule)

Questions: 10 | Attempts: 31 | Last updated: Mar 20, 2023

Sample Question
ADSL New acquisition Activation request, customer will enjoy 25% in all VDSL tariffs

True

False

Do You Know Who's Your Ideal Customer?

Do you know who your ideal customer is? If not, this quiz can help find that. For you to be a successful salesperson, you need to understand your customers and what you want they seek to satisfy. By using the quiz below, you will...

Questions: 10 | Attempts: 591 | Last updated: Nov 17, 2023

Sample Question
How does the average customer you close typically approach receiving information about a product or service they're looking to purchase?

Your Ideal customer Is an individual who appears to talk, and therefore thinks, more emotionally as determined by their word choices, questions and comments

Your ideal customer Is an individual who almost always asks you logic-based questions about your product

They are friendly but know exactly what they want

Customer Centricity Celebrations -2018 - Day-5

Questions: 10 | Attempts: 173 | Last updated: Jan 31, 2023

Sample Question
Which emulsion is considered as green emulsion?

R-5810

R-5686

R-5811

R-5635

Customer Centricity Celebrations - 2018 - Day-4

Questions: 10 | Attempts: 205 | Last updated: Jan 31, 2023

Sample Question
Who is the Chief manager Customer Centricity ?

Andrew Williams

N.Jagannadha Rao

Sujit Joshi

Venkata Chada

Customer Centricity Celebrations - Day-3

Questions: 10 | Attempts: 209 | Last updated: Jan 31, 2023

Sample Question
What is Ask APARNA in APL?

Web chat

Web site

Application

Non of the above

Customer Centricity Celebrations - 2018 - Day-2

Questions: 10 | Attempts: 169 | Last updated: Jan 31, 2023

Sample Question
What is the role of M E K OXIME?

Anti skinning agent

Dispersing agent

Coalescing agent

Binder

What Kind Of Closer Are You?

What Kind of Closer Are You?

Wondering what kind of closer you are? Take this quiz to find out!

Questions: 8 | Attempts: 133 | Last updated: Mar 21, 2022

Sample Question
The Customer Says "I want to think about it." You say...

OK. Here's my card.

OK. Here's my card.

That's a good idea, this is only for committed folks.

That's a good idea, this is only for committed folks.

Do you like the idea?

Do you like the idea?

ALS Dl - Set B - Volume 2

ALS DL - Set B - Volume 2

Questions: 32 | Attempts: 1434 | Last updated: Mar 21, 2023

Sample Question
(Formative Exercise) During A1C Hall’s initial feedback, SSgt Irvin says, "When working the customer service desk, answer all phone calls before the third ring, politely identify yourself and this unit, and offer assistance to each caller. Furthermore, because our nation and other countries consider us professionals, we must strive for excellence in everything we do. Finally, if you fail to meet my expectations or to comply with all directives, you can expect a swift response from me." SSgt Irvin’s actions BEST illustrate _____________.

Standards and discipline

The Air Force Core Values

Use of earned authority

Vivo-jio Customer Reward Plan

Vivo-Jio Customer Reward Plan

Questions: 10 | Attempts: 246 | Last updated: Feb 1, 2023

Sample Question
Do You Know about Jio Cash Back offer ?

Yes

NO

Apac Customer Relations Quiz

APAC Customer Relations Quiz

Use CHIP for Guest Relations to search for the answers.

Questions: 10 | Attempts: 91 | Last updated: Feb 1, 2023

Sample Question
What is a 601 letter?

General Apology

Legal letter

Apology with property

Request Information

AQA: Customer Service Week Quiz

Questions: 10 | Attempts: 70 | Last updated: Feb 1, 2023

Sample Question
What percentage (%) of dissatisfied customers do a typical business hear from?

84%

54%

24%

4%

Customer Satisfaction Quiz Questions And Answers

customer satisfaction quiz questions and answers

Questions: 30 | Attempts: 102 | Last updated: Feb 1, 2023

Pentius Pop Quiz 9.20

Questions: 26 | Attempts: 86 | Last updated: Nov 29, 2023

Sample Question
In an account, what page shows the onscreen "refund status" information? (refund inquiry)

Refund Log / Detail Page

Refund Check Up Page

Payment Details Page

Refund Archive Page

Pentius Final Test 9.21

Questions: 64 | Attempts: 214 | Last updated: Mar 20, 2023

Sample Question
The Basic Credit Membership, includes the following: 3 Bureau 24/7 Daily Credit Monitoring and Alerts; Fraud Resolution Support ; World Class Dispute Team; Reward Program ;ID Theft Insurance up to $1,000,000 in out of pocket expenses.

True

False

Customer Feedback & Complaint Handling

These questions test the knowledge of LSI's Customer Feedback & Complaint Handling (D000369)

Questions: 5 | Attempts: 910 | Last updated: Feb 1, 2023

Sample Question
An event in which manufacturers have received or become aware of information that reasonably suggests that one of it's marketed devices may have caused or contributed to a death or serious injury requiring notification to a regulatory authority in accordance with country adverse event reporting requirements.

Reportable Event

Abnormal Use

Complaint

Issue

O & SCM 205

Questions: 17 | Attempts: 1516 | Last updated: Mar 22, 2023

Sample Question
"Quality is defined by the customer" is

An unrealistic definition of quality

User based definition of quality

- A Manufacturing based definition of quality

- A Product based definition of quality

Business And Customer Service Quiz

Business and Customer Service Quiz

Customer service is the provision of serves to customers – hence the name – before, during, and/or after a purchase. Whether you work in retail or a call center, customer service is a necessity for any business in...

Questions: 70 | Attempts: 180 | Last updated: Feb 3, 2023

Sample Question
A designer needs to create a chart displaying the number of patients currently checked into a hospital by age group. What is the appropriate Dimension for the chart?

Age group

Number of patients

Checked-in status

Hospital

Es Discussion Quiz 11/26/16

ES Discussion Quiz 11/26/16

Questions: 10 | Attempts: 1238 | Last updated: Feb 3, 2023

Sample Question
When should a CSR contact a store?

When the customer requests

When a customer files a complaint

Never, No exceptions

Only the Dealer Support Group (DSG) can call stores

There Are Many Customer Segments, Which Do You Fall Under?

There are many customer segments, which do you fall under?

Did you know that your favorite brand has probably grouped you in a certain customer segment without you knowing it? All successful companies practice customer segmentation, if you're curious to find out which you fall under...

Questions: 10 | Attempts: 734 | Last updated: Mar 21, 2022

Sample Question
Which bird best represents you?

Peacock – flamboyant, likes to be the centre of attention

Owl – homely, tranquil and wise

Magpie – quirky and attracted to shiny new things

IR General InquIRy (Prod Support/ Listings)

IR General Inquiry (Prod support/ Listings)

Questions: 10 | Attempts: 47 | Last updated: Jun 12, 2024

Sample Question
True or False: If the customer with a paid listing request for changing his listing address and phone number, the rep should update it on Lincoln.

True

False

Post-quiz Leading Customer Experience From The Inside-out (V 4.0)

Post-Quiz Leading Customer Experience from the Inside-Out (V 4.0)

Dear Participant of the Course "Leading Customer Experience from the Inside-Out"Before you take this quiz please read the “Welcome Guide” of the course “Leading Customer Experience from the...

Questions: 10 | Attempts: 165 | Last updated: Mar 20, 2023

Sample Question
Zeynep came to work at FINCA after working for a company that was focused on customer service. She is confused after hearing her coworkers use the term “customer experience.” Her manager, Ayse, wants to explain this concept to her since it is a critical part of FINCA’s cultural transformation. Which of the following should Ayse say to Zeynep to explain the distinction between customer service (CS) and customer experience (CE)?

All of the above.

CS happens when there is a problem; CE is happening all the time.

CS is about closing gaps; CE is about deepening understanding and relationship.

CS is about delivery; CE is about strategy.

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Popular Quizzes

The Customer Quiz

This quiz is to test your ability to distinguish a consumer from a customer as per the provisions of the consumer protection act 1986. Customers can be classified as consumers and clients depending on the purpose for which the...

Questions: 5 | Attempts: 7597 | Last updated: May 5, 2023

Sample Question
Your father bought life insurance and placed you as the nominee. Due to an unfortunate incident he passed away, entitling you to claim insurance. When you approached the insurance company, they deny you the insurance based on a technical error that they claim that your father made. Since your father bought the insurance and paid the premiums himself and you are only a nominee of the insurance claim, can you approach the consumer court as a wronged consumer?

Yes, you are a consumer in this case.

No, you are not a consumer in this case.

Customer Review Quiz Questions

Are you ready for some customer review quiz questions? A customer review is understood as a reflection of a customer's experience with a particular company's products or services. Customer review is a vital part of...

Questions: 18 | Attempts: 2145 | Last updated: Sep 1, 2023

Sample Question
A customer-based Service Level Agreement structure includes:

An SLA covering all Customer groups and all the services they use

SLAs for each service that is Customer-focused and written in business language

An SLA for each service type, covering all those Customer groups that use that Service

An SLA with each individual Customer group, covering all of the services they use

Customer Quizzes, Questions & Answers

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