1.
What co# do CTS support?
Correct Answer
A. 9,13,19,22,29
2.
What is the ip address for APIPA?
Correct Answer
B. 169.254.0.1
Explanation
The correct answer, 169.254.0.1, is the IP address for APIPA (Automatic Private IP Addressing). APIPA is a feature in Windows operating systems that allows a device to automatically assign itself a private IP address when it is unable to obtain an IP address from a DHCP server. This address range, 169.254.0.0 to 169.254.255.255, is reserved for APIPA.
3.
Jim wants to change the registry settings in windows, wat command he needs to type in to go into registy settings?
Correct Answer
B. Regedit
Explanation
To access the registry settings in Windows, Jim needs to type "regedit" in the command prompt. The "regedit" command opens the Registry Editor, which allows users to view and modify the system registry.
4.
Wat kind of dispatch would you select to pull the system to depot?
Correct Answer
A. Service
Explanation
To pull the system to the depot, the appropriate dispatch to select would be "service." This is because a service dispatch is typically used for transporting or moving equipment or systems for maintenance or repair purposes. By selecting the service dispatch, it indicates that the system needs to be taken to the depot for servicing or maintenance.
5.
What is the command to check the ip address on a network?
Correct Answer
B. Ipconfig
Explanation
The correct answer is "ipconfig." This command is used in Windows operating systems to display the IP configuration of all network interfaces, including the IP address, subnet mask, and default gateway. It is a useful tool for troubleshooting network connectivity issues and verifying network settings.
6.
Stella has a printer which is not in warranty and she needs support for the same,how much would you charge Stella as EWS?
Correct Answer
C. 29$
Explanation
The correct answer is 29$. This suggests that Stella would be charged $29 for the EWS (Extended Warranty Support) for her printer, which is not covered under warranty.
7.
John has bought a system from best buy and he calls in to get a part replaced.but the ownership is not transferred under his name.where would you go to change the ownership?
Correct Answer
C. Dell.com/register
Explanation
To change the ownership of the system purchased from Best Buy, John would need to visit dell.com/register. This is because registering the product on the Dell website would allow him to update the ownership information and transfer it under his name.
8.
Sam has a desktop and the hdd has gone bad,he's got next day warranty,what dispatch type would choose to replace the hdd?
Correct Answer
A. Nbd
Explanation
The correct answer is "nbd". NBD stands for Next Business Day, which means that Sam would choose this dispatch type to have the HDD replaced on the next business day under the warranty.
9.
Choose the type of
verification that must be completed prior to dispatching a part.
Correct Answer
D. VA and VDI
Explanation
The correct answer is VA and VDI. VA stands for Verification of Authorization, which ensures that the person requesting the part has the proper authorization to do so. VDI stands for Verification of Data Integrity, which ensures that the data related to the part is accurate and reliable. Both verifications are necessary before dispatching a part to ensure that the request is legitimate and the data is correct.