03 Tps - Tempe Cdjr | Attempts: 293 - Quiz, Trivia & Questions

1.

TPS is the acronym for Tactical Phone Skills; the skills that help you to be an effective, successful salesperson.

A.

True
B.

False

Correct Answer
A. True

Explanation
The statement is true because TPS stands for Tactical Phone Skills, which are essential for salespeople to be effective and successful. These skills involve knowing how to communicate effectively over the phone, handle objections, build rapport with customers, and close sales. By mastering these skills, salespeople can improve their ability to connect with customers and ultimately increase their sales performance.

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2.

To give the client a positive telephone experience you must be sure to:

A.

Smile when talking
B.

Never read from a script
C.

Never speak in monotone
D.

Adjust your tempo to that of the client

Correct Answer(s)
A. Smile when talking
B. Never read from a script
C. Never speak in monotone
D. Adjust your tempo to that of the client

Explanation
To give the client a positive telephone experience, it is important to smile when talking as it can be heard in the tone of your voice and can convey friendliness and enthusiasm. Reading from a script should be avoided as it can make the conversation sound robotic and impersonal. Speaking in monotone should also be avoided as it can make the conversation boring and unengaging. Adjusting your tempo to that of the client is crucial as it helps in creating a comfortable and natural flow of conversation, ensuring effective communication.

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3.

Always be sure to say the word survey when speaking to a client.

A.

True
B.

False

Correct Answer
B. False

Explanation
It is not necessary to always say the word "survey" when speaking to a client. While surveys can be an effective tool for gathering feedback and information from clients, there are other ways to communicate and gather information without explicitly using the word "survey". Therefore, the statement is false.

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4.

How should you speak when speaking to a client?

A.

Never ask a question that can be answered no
B.

Ask open ended questions
C.

Quickly, to ensure you make your point
D.

None of these

Correct Answer
A. Never ask a question that can be answered no

Explanation
When speaking to a client, it is important to avoid asking questions that can be answered with a simple "no." This is because such questions can create a negative atmosphere and may make the client feel uncomfortable or defensive. Instead, it is better to ask open-ended questions that encourage the client to provide more detailed and thoughtful responses. This helps to promote effective communication, understanding, and building a positive relationship with the client.

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5.

When prospecting, it is best to use a prepared script so that all topics are covered.

A.

True
B.

False

Correct Answer
B. False

Explanation
It is not necessary to use a prepared script when prospecting. While having a general outline or talking points can be helpful, using a script can make the conversation sound robotic and scripted. It is important to be flexible and adaptable during prospecting to engage in a more natural and meaningful conversation with potential clients.

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6.

Very few salespeople are taught to ____________ properly.

A.

Demonstrate a vehicle
B.

Approach clientele
C.

Sell
D.

Prospect

Correct Answer
D. Prospect

Explanation
The correct answer is "Prospect" because the sentence implies that most salespeople are not trained or educated on how to properly prospect, which refers to the process of identifying potential customers or clients for a product or service. This suggests that prospecting is a skill that is often overlooked or not given enough attention in sales training.

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7.

The __________ is used to develop new business, referrals, field calls and service contracts and is necessary for each contact.

A.

Client Perspective Prompt
B.

Power Prospect Quarterly
C.

Response Module
D.

Testimonial Evidence of Character

Correct Answer
A. Client Perspective Prompt

Explanation
The Client Perspective Prompt is used to develop new business, referrals, field calls, and service contracts. It is necessary for each contact because it provides valuable insights into the client's perspective, needs, and preferences. By understanding the client's perspective, the business can tailor their approach and offerings to better meet their clients' expectations, ultimately leading to increased sales and customer satisfaction.

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8.

Develop business by contacting:

A.

Friends and family
B.

Auto body and repair shops
C.

Insurance agents
D.

All of these

Correct Answer
D. All of these

Explanation
The correct answer is "All of these" because in order to develop a business, it is important to reach out to various potential sources of customers and partners. Friends and family can provide initial support and referrals, auto body and repair shops can be potential clients or collaborators, and insurance agents can refer customers who may require services. Therefore, contacting all of these options can help in expanding the business network and generating more opportunities for growth.

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9.

Always be sure to adjust the speed of your conversation to that of your listener.

A.

True
B.

False

Correct Answer
A. True

Explanation
The statement suggests that it is important to adapt and match the speed of your conversation with the listener. This is because people have different listening abilities and preferences, and adjusting the speed can enhance understanding and communication. Being mindful of the listener's pace allows for a more effective and engaging conversation, promoting better rapport and comprehension.

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10.

When making a sales call, never annoy the client by asking them:

A.

To call you back
B.

Personal questions
C.

For referrals
D.

How they were treated during their purchase

Correct Answer
A. To call you back

Explanation
When making a sales call, it is important not to annoy the client by asking them to call you back. This can come across as pushy and may make the client feel like they are being pressured into further engagement. Instead, it is better to offer alternative ways for the client to contact you if they have any questions or concerns. This shows respect for their time and preferences.

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11.

Above all else, the success of the phone call relies on:

A.

Personality
B.

Preparation
C.

Scripting
D.

Timing

Correct Answer
A. Personality

Explanation
The success of a phone call relies on the personality of the person making the call. This is because a person with a good personality can create a positive impression and build rapport with the person on the other end of the call. A friendly and engaging personality can help establish trust and make the conversation more enjoyable, increasing the chances of a successful outcome. Additionally, a person with a good personality is more likely to be able to adapt and respond effectively to different situations and personalities they encounter during the call.

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12.

The easiest and most effective way to build a relationship with the client is through:

A.

Discussing the vehicle the client is interested in
B.

Chit-chat and small talk
C.

Asking for referrals right away
D.

Never deviating from the purpose of the call

Correct Answer
B. Chit-chat and small talk

Explanation
Building a relationship with a client is essential for establishing trust and rapport. Chit-chat and small talk can help create a friendly and comfortable atmosphere, allowing the client to feel more at ease. This informal conversation also helps to establish a personal connection and find common ground, which can strengthen the relationship. By engaging in small talk, the salesperson can show genuine interest in the client's life and preferences, making them more likely to open up and share their needs and preferences. This information can then be used to tailor the sales approach and offer suitable solutions, ultimately leading to a more successful interaction.

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