Selling And Swot & Financial Market
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State True or False: Before the customer leaves the store, thank him/her with a smile.
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True
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False
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About This Quiz
This quiz focuses on essential sales skills, including pre-checks, understanding customer wants and needs, and proper engagement techniques. It assesses knowledge crucial for effective salesmanship in retail and broader business contexts.
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- 2.
Tick the correct answer: A good Sales person is who identifies _____________and ______________of the customer before trying to sell a product/service.
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Phone and requirement
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Money and Budget
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Problem and Confusion
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Want and Needs
Correct Answer
A. Want and NeedsExplanation
A good salesperson is someone who understands the wants and needs of the customer before attempting to sell a product or service. By identifying what the customer wants and needs, the salesperson can tailor their approach and offer a solution that meets those specific requirements. This helps to build trust and rapport with the customer and increases the chances of a successful sale.Rate this question:
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- 3.
State True or False: Never force to a customer However, you can always break the ice like - How do you find our products?
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True
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False
Correct Answer
A. TrueExplanation
This statement is true because it emphasizes the importance of not pressuring or forcing a customer to make a purchase. Instead, it suggests using a more casual approach to start a conversation and gather feedback about the products. By asking the customer for their opinion, it creates a more comfortable and open environment for communication, which can potentially lead to a positive customer experience and increased sales.Rate this question:
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- 4.
State True or False: After the customer makes his/her choice, do not take him/her directly to the cash counter. Encourage him to have a look at other products also.
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True
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False
Correct Answer
A. TrueExplanation
Encouraging the customer to have a look at other products after making their choice is a good strategy for increasing sales. By doing so, the customer may discover additional items they are interested in purchasing, leading to higher overall sales. Additionally, it allows the customer to explore more options and potentially find better alternatives or complementary products. This approach also creates a positive shopping experience, as the customer feels valued and not rushed towards the cash counter.Rate this question:
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- 5.
State True or False: NEVER TAKE TOO LONG TO MAKE A BILL.
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True
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False
Correct Answer
A. TrueExplanation
This statement is true because taking too long to make a bill can result in delayed payments and inconvenience for both the business and the customer. Promptly generating bills ensures timely payment collection and helps maintain a smooth cash flow. It also demonstrates professionalism and efficiency in business operations.Rate this question:
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- 6.
State True or False: The highly liquid marketable securities are also called as ‘ money market instruments’ like treasury bills, government securities, commercial paper, certificates of deposit, call money, repurchase agreements etc.
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True
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False
Correct Answer
A. TrueExplanation
The statement is true because highly liquid marketable securities such as treasury bills, government securities, commercial paper, certificates of deposit, call money, repurchase agreements, etc., are indeed referred to as money market instruments. These instruments are short-term, low-risk investments that are easily bought and sold in the money market.Rate this question:
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- 7.
State True or False: Customer can be ignored if they are angry, or not in a mood to talk to us.
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True
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False
Correct Answer
A. FalseExplanation
Ignoring a customer, regardless of their mood or anger, is not a recommended approach. It is important to address customer concerns and provide assistance, even if they are upset or not in the mood to talk. Ignoring customers can lead to further dissatisfaction, loss of business, and damage to the company's reputation. Therefore, the statement is false.Rate this question:
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- 8.
State True or False: Sir, what features you are looking forward in your new phone? Is an closed ended Question.
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True
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False
Correct Answer
A. FalseExplanation
This statement is false because the given question is an open-ended question, not a closed-ended question. A closed-ended question typically requires a yes or no answer, while an open-ended question encourages the respondent to provide more detailed and subjective information. In this case, the question asks for specific features the person is looking forward to in their new phone, which allows for a variety of possible answers beyond a simple yes or no.Rate this question:
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- 9.
State True or False: In case, where the customer will have to bend or stretch to reach a product, allow the customer to do so as it will help him to stretch himself.
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True
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False
Correct Answer
A. FalseExplanation
The statement suggests that allowing the customer to bend or stretch to reach a product will help them to stretch themselves. However, this is not true. It is the responsibility of the store to ensure that products are easily accessible to customers without the need for excessive bending or stretching. Making customers go through physical discomfort is not a good practice and can affect their shopping experience. Therefore, the correct answer is False.Rate this question:
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- 10.
State True or False: A Financial Market is known by type of product traded in it.
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True
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False
Correct Answer
A. TrueExplanation
A Financial Market is known by the type of product traded in it because different financial markets specialize in trading specific types of financial instruments, such as stocks, bonds, commodities, or currencies. Each market has its own set of rules and regulations that govern the trading of these products. By understanding the type of product traded in a financial market, investors can determine which market is most suitable for their investment needs and goals.Rate this question:
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- 11.
State True or False: One of the reasons for walking in the store is that it would help you to identify the problems in the store.
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True
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False
Correct Answer
A. TrueExplanation
Walking in the store can indeed help you identify problems. By physically being present in the store and observing the surroundings, you can notice any issues such as disorganized shelves, broken equipment, or poor customer service. Walking in the store allows you to have a firsthand experience and gather information that may not be apparent from a distance or through other means of assessment. Therefore, it is true that walking in the store can help you identify problems.Rate this question:
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- 12.
Tick the correct answer: Pre Check of the Sales means ________________.
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Walking in the store and having right product knowledge.
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Checking with the customer is he really willing to buy the product today only.
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Check whether today I have mood to do sales.
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None of these
Correct Answer
A. Walking in the store and having right product knowledge.Explanation
Pre Check of the Sales refers to the process of walking into the store and ensuring that one has the necessary product knowledge. This involves familiarizing oneself with the products being sold, understanding their features and benefits, and being prepared to answer any questions or concerns that customers may have. It is an important step in the sales process as it allows the salesperson to provide accurate and helpful information to potential customers, increasing the chances of making a successful sale.Rate this question:
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- 13.
State True or False: Capital market refers to the market where money and highly liquid marketable securities are bought and sold having a maturity period of one or less than one year.
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True
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False
Correct Answer
A. FalseExplanation
False. The statement is incorrect. Capital market refers to the market where long-term securities such as stocks and bonds are bought and sold. These securities have a maturity period of more than one year.Rate this question:
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- 14.
State True or False: Different types of financial markets are trade, stock, bad debts and derogative market.
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True
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False
Correct Answer
A. FalseExplanation
The statement is false because "bad debts and derogative market" are not types of financial markets. The correct types of financial markets are trade market and stock market.Rate this question:
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- 15.
State True or False: The Money market, as it is known, is that segment of the financial market that deals with the effective channeling of medium to long-term funds from the surplus to the deficit unit.
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True
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False
Correct Answer
A. FalseExplanation
The given statement is false. The money market actually deals with the short-term borrowing, lending, buying, and selling of financial instruments. It focuses on providing liquidity and short-term funding for financial institutions, corporations, and governments. The money market includes instruments such as Treasury bills, commercial papers, certificates of deposit, and repurchase agreements. Therefore, the money market deals with short-term funds rather than medium to long-term funds.Rate this question:
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Quiz Review Timeline (Updated): Mar 15, 2023 +
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Current Version
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Mar 15, 2023Quiz Edited by
ProProfs Editorial Team -
Feb 06, 2014Quiz Created by
Leena_longiany14
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