1.
Tick the correct answer:
Pre Check of the Sales means ________________.
Correct Answer
A. Walking in the store and having right product knowledge.
Explanation
Pre Check of the Sales refers to the process of walking into the store and ensuring that one has the necessary product knowledge. This involves familiarizing oneself with the products being sold, understanding their features and benefits, and being prepared to answer any questions or concerns that customers may have. It is an important step in the sales process as it allows the salesperson to provide accurate and helpful information to potential customers, increasing the chances of making a successful sale.
2.
Tick the correct answer:
A good Sales person is who identifies _____________and ______________of the customer before trying to sell a product/service.
Correct Answer
D. Want and Needs
Explanation
A good salesperson is someone who understands the wants and needs of the customer before attempting to sell a product or service. By identifying what the customer wants and needs, the salesperson can tailor their approach and offer a solution that meets those specific requirements. This helps to build trust and rapport with the customer and increases the chances of a successful sale.
3.
State True or False:
One of the reasons for walking in the store is that it would help you to identify the problems in the store.
Correct Answer
A. True
Explanation
Walking in the store can indeed help you identify problems. By physically being present in the store and observing the surroundings, you can notice any issues such as disorganized shelves, broken equipment, or poor customer service. Walking in the store allows you to have a firsthand experience and gather information that may not be apparent from a distance or through other means of assessment. Therefore, it is true that walking in the store can help you identify problems.
4.
State True or False:
Customer can be ignored if they are angry, or not in a mood to talk to us.
Correct Answer
B. False
Explanation
Ignoring a customer, regardless of their mood or anger, is not a recommended approach. It is important to address customer concerns and provide assistance, even if they are upset or not in the mood to talk. Ignoring customers can lead to further dissatisfaction, loss of business, and damage to the company's reputation. Therefore, the statement is false.
5.
State True or False:
Never force to a customer However, you can always break the ice like - How do you find our products?
Correct Answer
A. True
Explanation
This statement is true because it emphasizes the importance of not pressuring or forcing a customer to make a purchase. Instead, it suggests using a more casual approach to start a conversation and gather feedback about the products. By asking the customer for their opinion, it creates a more comfortable and open environment for communication, which can potentially lead to a positive customer experience and increased sales.
6.
State True or False:
Sir, what features you are looking forward in your new phone? Is an closed ended Question.
Correct Answer
B. False
Explanation
This statement is false because the given question is an open-ended question, not a closed-ended question. A closed-ended question typically requires a yes or no answer, while an open-ended question encourages the respondent to provide more detailed and subjective information. In this case, the question asks for specific features the person is looking forward to in their new phone, which allows for a variety of possible answers beyond a simple yes or no.
7.
State True or False:
In case, where the customer will have to bend or stretch to reach a product, allow the customer to do so as it will help him to stretch himself.
Correct Answer
B. False
Explanation
The statement suggests that allowing the customer to bend or stretch to reach a product will help them to stretch themselves. However, this is not true. It is the responsibility of the store to ensure that products are easily accessible to customers without the need for excessive bending or stretching. Making customers go through physical discomfort is not a good practice and can affect their shopping experience. Therefore, the correct answer is False.
8.
State True or False:
After the customer makes his/her choice, do not take him/her directly to the cash counter. Encourage him to have a look at other products also.
Correct Answer
A. True
Explanation
Encouraging the customer to have a look at other products after making their choice is a good strategy for increasing sales. By doing so, the customer may discover additional items they are interested in purchasing, leading to higher overall sales. Additionally, it allows the customer to explore more options and potentially find better alternatives or complementary products. This approach also creates a positive shopping experience, as the customer feels valued and not rushed towards the cash counter.
9.
State True or False:
NEVER TAKE TOO LONG TO MAKE A BILL.
Correct Answer
A. True
Explanation
This statement is true because taking too long to make a bill can result in delayed payments and inconvenience for both the business and the customer. Promptly generating bills ensures timely payment collection and helps maintain a smooth cash flow. It also demonstrates professionalism and efficiency in business operations.
10.
State True or False:
Before the customer leaves the store, thank him/her with a smile.
Correct Answer
A. True
Explanation
It is important to thank the customer before they leave the store as it shows appreciation for their business and creates a positive impression. A smile adds warmth and friendliness to the interaction, making the customer feel valued and more likely to return in the future.
11.
State True or False:
A Financial Market is known by type of product traded in it.
Correct Answer
A. True
Explanation
A Financial Market is known by the type of product traded in it because different financial markets specialize in trading specific types of financial instruments, such as stocks, bonds, commodities, or currencies. Each market has its own set of rules and regulations that govern the trading of these products. By understanding the type of product traded in a financial market, investors can determine which market is most suitable for their investment needs and goals.
12.
State True or False:
Different types of financial markets are trade, stock, bad debts and derogative market.
Correct Answer
B. False
Explanation
The statement is false because "bad debts and derogative market" are not types of financial markets. The correct types of financial markets are trade market and stock market.
13.
State True or False:
Capital market refers to the market where money and highly liquid marketable securities are bought and sold having a maturity period of one or less than one year.
Correct Answer
B. False
Explanation
False. The statement is incorrect. Capital market refers to the market where long-term securities such as stocks and bonds are bought and sold. These securities have a maturity period of more than one year.
14.
State True or False:
The highly liquid marketable securities are also called as ‘ money market instruments’ like treasury bills, government securities, commercial paper, certificates of deposit, call money, repurchase agreements etc.
Correct Answer
A. True
Explanation
The statement is true because highly liquid marketable securities such as treasury bills, government securities, commercial paper, certificates of deposit, call money, repurchase agreements, etc., are indeed referred to as money market instruments. These instruments are short-term, low-risk investments that are easily bought and sold in the money market.
15.
State True or False:
The Money market, as it is known, is that segment of the financial market that deals with the effective channeling of medium to long-term funds from the surplus to the deficit unit.
Correct Answer
B. False
Explanation
The given statement is false. The money market actually deals with the short-term borrowing, lending, buying, and selling of financial instruments. It focuses on providing liquidity and short-term funding for financial institutions, corporations, and governments. The money market includes instruments such as Treasury bills, commercial papers, certificates of deposit, and repurchase agreements. Therefore, the money market deals with short-term funds rather than medium to long-term funds.