Sprint Sales Model Quiz Questions

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  • 1/22 Questions

    When a customer walks into one of your branded retail locations, what is the correct way for your dealer/RSP to approach them?

    • Greet within 20 seconds with: "Hey, how’s it going? or What’s up?"
    • Wait until they approach you and tell you what they want.
    • Greet within 20 seconds with: "Welcome to Boost Mobile, what brings you in today?"
    • Greet your customer after you are finished helping the customer you are with.
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About This Quiz

This SPRINT Sales Model Quiz assesses knowledge of a specific sales strategy used in retail environments. It covers steps such as greeting customers, probing needs, recommending products, and teaching usage, aimed at enhancing sales skills and customer interaction.

Sprint Sales Model Quiz Questions - Quiz

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  • 2. 

    True or False: When Probing/Qualifying customers, a sales reps needs to identify likes and dislikes about their current service as well as what they plan to use their phone for.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    When probing or qualifying customers, a sales rep needs to identify the likes and dislikes about their current service as well as what they plan to use their phone for. This is important because understanding the customer's preferences and needs allows the sales rep to provide personalized recommendations and solutions that cater to their specific requirements. By identifying likes and dislikes about their current service, the sales rep can address any pain points or dissatisfaction the customer may have, while understanding their phone usage helps in suggesting suitable plans or features that align with their intended usage.

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  • 3. 

    Which of the following steps listed below make up the S.P.R.I.N.T sales model?

    • Say Hello; Probe/Qualify; Recommend; Include; Needs/Close; Teach

    • Sprint, Preach, Relax, Intuition, Now, Text

    • Search, Perfect, Register, Impress, Next, Team

    • Suggest, Prefer, Review, Needs, Total

    Correct Answer
    A. Say Hello; Probe/Qualify; Recommend; Include; Needs/Close; Teach
    Explanation
    The correct answer is "Say Hello; Probe/Qualify; Recommend; Include; Needs/Close; Teach." This answer is correct because it lists the steps that make up the S.P.R.I.N.T sales model. The model starts with saying hello to the customer, followed by probing and qualifying to understand their needs. Then, the salesperson recommends a product or solution and includes any additional information or features that may be relevant. The next step is to address the customer's needs and close the sale, and finally, the salesperson teaches the customer about the product or how to use it effectively.

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  • 4. 

    Select the proper follow-up response to this customer statement: “I need a phone that is easy to use.”

    • All phones are the same.

    • How many minutes will you be using?

    • What specific features are you looking for?

    • Will you need a hands-free device?

    Correct Answer
    A. What specific features are you looking for?
    Explanation
    The customer statement indicates that they are looking for a phone that is easy to use. Asking "What specific features are you looking for?" would help the customer narrow down their options and find a phone that meets their needs in terms of ease of use.

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  • 5. 

    The “T” in the S.P.R.I.N.T Sales Model stands for ______ which is the step where the RSP would train the customer on how to use/set up their device as well as discuss all value added services offered.

    • Temptation

    • Time

    • Teach

    • Talk

    Correct Answer
    A. Teach
    Explanation
    In the S.P.R.I.N.T Sales Model, the "T" stands for "Teach." This step involves the RSP (Retail Sales Professional) providing training to the customer on how to use and set up their device. Additionally, during this step, the RSP discusses all the value-added services that are offered to the customer. This ensures that the customer is equipped with the necessary knowledge and skills to make the most out of their purchase and fully understand the benefits and features of the product.

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  • 6. 

    A man walks into one of your stores and wants the top of the line phone with Boost Mobile. He doesn’t care about cost as he is simply looking for the latest and greatest device available. Which device would be a handset you would offer this customer?

    • LG Marquee

    • Sanyo Innuendo

    • LG101

    • Transform Ultra

    • Optimus Slider

    Correct Answer
    A. LG Marquee
    Explanation
    The LG Marquee would be the handset offered to the customer because they are looking for the latest and greatest device available.

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  • 7. 

    Select the proper follow-up response to this customer statement: “My current provider charges $40 per month for my unlimited plan.”

    • Besides unlimited calling, what else do you get with your plan?

    • Is that nationwide or just local calling?

    • So why did you come in here today?

    • Both A and B

    Correct Answer
    A. Both A and B
    Explanation
    Both A and B are proper follow-up responses to the customer statement "My current provider charges $40 per month for my unlimited plan."

    Option A, "Besides unlimited calling, what else do you get with your plan?" is a good follow-up to gather more information about the customer's current plan and understand if there are any additional features or benefits included.

    Option B, "Is that nationwide or just local calling?" is another appropriate follow-up to clarify the coverage area of the customer's current plan and determine if it meets their needs.

    Both of these responses show active listening and a genuine interest in understanding the customer's situation, making them suitable follow-ups to the customer's statement.

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  • 8. 

    How will collecting information from customers help me in the sales process?

    • Helps me identify the customer’s true needs

    • Narrows the focus on the right product

    • Helps me control the sales process

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    Collecting information from customers helps in the sales process because it allows the salesperson to identify the customer's true needs. By understanding the customer's needs, the salesperson can tailor their approach and offer the most relevant products or solutions. Additionally, collecting information helps to narrow the focus on the right product, ensuring that the customer is presented with options that are most likely to meet their needs. Lastly, collecting information allows the salesperson to have more control over the sales process by understanding the customer's preferences, budget, and any specific requirements they may have.

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  • 9. 

    When do you know it is time to “close the sale”?

    • When the customer is about to leave

    • When the customer gives buying signals

    • When the customer stays longer than 10 minutes

    • When the customer looks at the brochure

    Correct Answer
    A. When the customer gives buying signals
    Explanation
    When the customer gives buying signals, it indicates that they are interested and ready to make a purchase. These signals can include asking specific questions about the product or service, showing enthusiasm or excitement, or expressing a desire to move forward with the transaction. Recognizing these signals allows the salesperson to confidently close the sale and finalize the deal.

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  • 10. 

    A customer walks into the store. You begin by greeting her and after discussing her needs, you think she is ready to purchase a phone. Which of the following statements would you use to close the sale?

    • Thanks for coming in! Here is a brochure in case you come back to actually buy the phone.

    • OK, so let’s go ahead and get you set up with your new phone!

    • Would you like to get the phone and the case today?

    • Both B and C

    Correct Answer
    A. Both B and C
    Explanation
    Both statements B and C are appropriate for closing the sale because they both directly address the customer's readiness to purchase a phone. Statement B, "OK, so let’s go ahead and get you set up with your new phone!" shows enthusiasm and a willingness to assist the customer in making the purchase. Statement C, "Would you like to get the phone and the case today?" offers an additional product (the case) and encourages the customer to make a complete purchase. Both statements effectively prompt the customer to finalize the sale.

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  • 11. 

    A mother and her two teenage kids are browsing around for a family plan. They’re on the MetroPCS family plan, but her kids want android phones and are shopping around because they don’t like the coverage they’ve been getting.  What plans will work best for both kids in this scenario?

    • Virgin Mobile $35 monthly unlimited plan

    • Boost Mobile $55 monthly unlimited plan

    • Virgin Mobile $55 monthly unlimited plan

    • PayLo $30 1500 min/1500 text offer

    Correct Answer
    A. Virgin Mobile $35 monthly unlimited plan
    Explanation
    The Virgin Mobile $35 monthly unlimited plan would work best for both kids in this scenario. This plan offers unlimited talk, text, and data, which would meet the needs of the kids who want android phones and are not satisfied with the coverage they have been getting. The Boost Mobile $55 monthly unlimited plan and the Virgin Mobile $55 monthly unlimited plan are more expensive options, while the PayLo $30 1500 min/1500 text offer does not include unlimited data, which may not be suitable for the kids' preferences.

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  • 12. 

    A customer walks into the store and you greet them immediately. She says she wants to see “the new Boost mobile phone.” Which of the following statements would you say next?

    • Was it the ZTE Warp?

    • We are sold out.

    • What type of phone are you interested in?

    • It’s over there.

    Correct Answer
    A. What type of phone are you interested in?
    Explanation
    The customer asks for "the new Boost mobile phone," indicating that she is looking for a specific type of phone. Therefore, it would be appropriate to ask her what type of phone she is interested in to gather more information and assist her in finding the right product.

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  • 13. 

    A man walks into your store asking about the USB internet for his laptop.  He doesn’t use it much but needs to be able to access the internet when he’s on the road.  He’ll use it for work to send e-mails most of the time.  He won’t really need it outside of work as he has WiFi access at home and at the hotels when he’s on the road which is 95% of the time.

    • Virgin BB2GO $20/500MB plan

    • Virgin Mobile $50 unlimited plan

    • Virgin Mobile $10/100MB plan

    Correct Answer
    A. Virgin BB2GO $20/500MB plan
    Explanation
    The man only needs to access the internet occasionally when he is on the road for work. The Virgin BB2GO $20/500MB plan would be the best option for him because it provides 500MB of data, which should be sufficient for sending emails and light internet usage. The other plans, such as the $50 unlimited plan and the $10/100MB plan, may offer more data or unlimited usage, but they would be unnecessary and more expensive for the man's specific needs.

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  • 14. 

    What is the best way to help customers understand handset features?

    • Use the phone to demonstrate each feature to the customer

    • Provide them with a brochure

    • Ask a coworker who owns the phone to explain it

    • Explain the features in detail

    Correct Answer
    A. Use the phone to demonstrate each feature to the customer
    Explanation
    The best way to help customers understand handset features is to use the phone to demonstrate each feature to the customer. This allows the customer to see the features in action and get a better understanding of how they work. It also provides a hands-on experience for the customer, which can be more effective than simply explaining the features in detail or providing them with a brochure. Additionally, asking a coworker who owns the phone to explain it may not be as reliable as demonstrating the features directly to the customer.

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  • 15. 

    Select the proper follow-up response to this customer statement: “I only use the phone for emergencies.”

    • How many minutes do you need?

    • What do you consider an emergency?

    • Do you have AAA?

    • What car do you drive?

    Correct Answer
    A. What do you consider an emergency?
    Explanation
    Open ended response instead of closed

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  • 16. 

    Lamar is looking to start up his business and will be contact with plenty of people over the next few months. He will be using his phone quite a bit and is interested in some of the higher end devices but would like more info before he makes his purchase. This customer information above describes what part of the sales process?

    • Recommend

    • Include

    • Probe/Qualify

    • Say Hello

    • None of the above

    Correct Answer
    A. Recommend
    Explanation
    The customer information provided states that Lamar is interested in gathering more information before making a purchase. This suggests that he is at a stage in the sales process where he is seeking recommendations for higher-end devices. Therefore, the correct answer is "Recommend."

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  • 17. 

    An elderly lady comes in and explains to you that she needs a phone to talk, text, access her email and YouTube but is on a strict device budget.  She currently uses Straight Talk and enjoys having unlimited everything.  What phone would you start off showing her?

    • Samsung Factor

    • Sanyo Innuendo

    • Motorola Triumph

    • LG Marquee

    Correct Answer
    A. Sanyo Innuendo
    Explanation
    The Sanyo Innuendo would be a suitable phone to show the elderly lady because it is budget-friendly and offers the basic features she needs, such as calling, texting, accessing email, and watching YouTube videos. Since she is on a strict device budget, the Sanyo Innuendo would be a practical choice as it provides the necessary functionalities without exceeding her budget.

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  • 18. 

    When working to “Recommend” a product/service to the customer, an RSP needs to identify an _______, _______and ______ as well as restate the benefits over what they currently have and how it addresses their needs/desires.

    • Price, Need, and Device

    • SPG Brand, Device, and Plan

    • Need, Want, Desire

    • SPG Brand, Plan, Budget

    Correct Answer
    A. SPG Brand, Device, and Plan
    Explanation
    When working to "Recommend" a product/service to the customer, an RSP needs to identify an SPG Brand, Device, and Plan as well as restate the benefits over what they currently have and how it addresses their needs/desires. This means that the RSP should consider the customer's preferred brand, the specific device they are interested in, and the suitable plan that meets their needs and desires. By understanding these factors and highlighting the benefits, the RSP can effectively recommend a product/service to the customer.

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  • 19. 

    Kelly is currently a Verizon customer with an android device and the contract has just come to an end. She has no complaints with her service but realizes she may be able to save money and is willing to shop around. This customer information above describes what part of the sales process?

    • Include

    • Probe/Qualify

    • Needs Close

    • None of the above

    Correct Answer
    A. Include
    Explanation
    The customer information provided suggests that Kelly is currently a Verizon customer with an android device and her contract has just ended. She has no complaints with her service but is willing to shop around to potentially save money. This information indicates that Kelly is in the initial stage of the sales process, where the salesperson includes her as a potential customer and gathers information about her needs and preferences. Therefore, the correct answer is "Include."

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  • 20. 

    Which of the following is NOT a purpose of Presenting the Solution?

    • Allows you to demonstrate the key differentiators of Boost/Virgin Mobile

    • Lets the customers know about all the products Boost/Virgin Mobile

    • Answers the customer’s question, “what can Boost/Virgin Mobile do for me?”

    • Communicates the benefits of the products and services to the customer

    Correct Answer
    A. Lets the customers know about all the products Boost/Virgin Mobile
    Explanation
    Presenting the Solution is not about letting the customers know about all the products of Boost/Virgin Mobile. It is about demonstrating the key differentiators, answering the customer's question about what Boost/Virgin Mobile can do for them, and communicating the benefits of the products and services to the customer.

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  • 21. 

    Katelyn is a college graduate who is now officially “out on her own.” She must purchase a new phone to help her during her job search but doesn’t have a lot of money to spend on a cell phone plan each month. This customer information above describes what part of the sales process?

    • Probe/Qualify

    • Include

    • Recommend

    • Needs

    • B and C

    Correct Answer
    A. Needs
    Explanation
    The customer information provided describes the needs of the customer. It states that Katelyn needs to purchase a new phone to help her during her job search but doesn't have a lot of money to spend on a cell phone plan each month. This information indicates the specific requirements and preferences of the customer, which is a key aspect of understanding their needs in the sales process.

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  • 22. 

    Omar is currently paying $40/month for his android device with Metro PCS but cannot stand the lack of coverage and slow data speeds and has lost all interest in the device. He read some information online on Virgin Mobile and is positive the Motorola Triumph and $45 beyond talk plan is on par with what he was looking for but wants to be sure. This customer information above describes what part of the sales process?

    • Recommend

    • Include

    • Probe/Qualify

    • Say Hello

    • None of the above

    Correct Answer
    A. Include
    Explanation
    The customer information above describes the "Include" part of the sales process. Omar is considering switching to Virgin Mobile and is gathering information about the Motorola Triumph and the $45 beyond talk plan. This shows that he is including Virgin Mobile as an option in his decision-making process.

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Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Feb 19, 2012
    Quiz Created by
    Cozapata
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